Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gemini service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gemini: Easy Method
What is Gemini
Overview
Gemini is Google's suite of AI models and consumer offerings that include chat, image and video generation, voice and text features, and integrations across Google services.
It is offered in free and paid tiers with advanced plans branded as Google AI Pro/Ultra or Gemini Business for organisations.
How it is delivered
Gemini is available via mobile apps (iOS/Android), a web app (gemini.google.com), Google One billing, and Google Cloud products such as Gemini Code Assist.
Subscriptions and billing are handled through the platform used to purchase (Apple App Store, Google Play, Google One/Payments, or Google Cloud billing).
How to cancel Gemini
iOS - App Store (Apple ID)
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions, find "Gemini" or "Google One AI Premium", then tap Cancel Subscription and confirm.
- Note: Access remains until the end of the billing period; uninstalling the app does not cancel billing.
Android - Google Play Store
- Open the Google Play Store and tap your profile icon in the top right.
- Go to Payments & subscriptions → Subscriptions, select "Gemini Advanced" or "Google One AI Premium", then Cancel subscription.
- Important: Make sure you are signed into the correct Google account that was used to subscribe.
Web / Google One / Google Payments
- Via the Gemini web app: go to gemini.google.com → Menu → Settings and help → Manage subscription.
- That link opens Google One or Google Payments pages where you can cancel the membership.
- You can also manage subscriptions at one.google.com or pay.google.com.
Google Cloud - Gemini Code Assist
- Open the Google Cloud Console and go to the Gemini Products or Billing section for your project.
- Use the Manage Subscription controls to disable auto-renew or cancel; you will need the billing.subscriptions.update permission (billing.admin role).
- Changes typically take effect at the end of the current billing term.
What happens when you cancel
Access and billing
When you cancel, access typically continues until the end of the current billing period and then the subscription stops renewing.
There is no immediate loss of access unless stated otherwise by the purchase platform.
Data, settings and content
Your account, chat history, files and settings usually remain tied to your Google account after cancellation.
Consider exporting or saving important content before long periods pass, as retention policies may change.
Account links and third-party billing
- Payments made via Apple are managed by Apple; Google cannot cancel App Store subscriptions for you.
- Similarly, verify which account (Apple ID or Google account) was used to subscribe to avoid cancelling the wrong subscription.
Will I get a refund?
Policy summary
Generally, Google’s subscription terms state no refunds for partial billing periods unless required by law.
This applies to Google AI Pro/Ultra and Gemini Advanced subscriptions in most cases.
Exceptions and service-specific rules
- GeminiTTS (gemini-tts.com) states all sales are final, except credits for major uninterrupted outages over 72 hours.
- Local laws (see New Zealand section) can override a provider’s “no refunds” policy if the service is faulty or misleading.
- If you were incorrectly charged or cannot cancel due to provider error, escalate to the payment provider or platform for a dispute.
Gemini plans and pricing
Overview
Paid plans differ by feature set and storage. A free tier with limited usage is available for basic access.
Official NZ prices and promotions may change; the table below reflects typical monthly NZD pricing reported in official sources.
Pricing table
| Plan | Price (NZD) | Period | Key features |
|---|---|---|---|
| Google AI Pro | NZ$36.99/month | Monthly | Gemini 3 Pro, Deep Research, video generation, 2 TB storage, NotebookLM and Workspace AI features |
| Google AI Ultra | NZ$459.99/month (intro NZ$229.99/mo first 3 months) | Monthly | Everything in AI Pro plus higher limits, 30 TB storage, YouTube Premium, early access features |
| Gemini Business | NZ$25/user/month | Monthly | Business-focused tools: fast document writing, data analysis, AI in Workspace |
| Free tier | Free (limited) | Variable | Limited prompts per day and capped features for trial/general use |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital services must meet guarantees for quality and description where the CGA applies.
If a paid digital service is faulty or misrepresented, consumers may be entitled to remedies despite a vendor’s stated “no refunds” policy.
What to do if you have a problem
- Contact Google Support and the platform used to purchase (Apple, Google Play, or payment card issuer) and request a resolution.
- If you cannot resolve the issue, lodge a dispute with your bank or card provider, or contact the Commerce Commission/consumer protection bodies.
- Keep records of communications, screenshots and billing evidence to support your claim under NZ law.
Customer experiences
Positive reports
- Users praise Gemini’s integration with Google services, multimodal inputs, file upload support, and strong research capabilities.
- Some reviewers report useful image generation and productive assistance for general projects and initial creative drafts.
Negative reports
- Trustpilot and forum complaints include poor customer support, account access problems and issues with identity verification.
- Users have reported billing confusion, subscription cancellation difficulty, buggy UI and occasional content generation failures.
Documentation checklist
What to gather
- Account email used to subscribe and a screenshot of active subscription in the app or web.
- Receipt or billing statement showing the charge, date and vendor (Apple, Google Play, Google One, or Google Cloud).
- Any support correspondence, screenshots of error messages, and the date/time of your cancellation attempt.
How to prepare before contacting support
- Confirm which account and platform (Apple ID vs Google account) was used to purchase and sign in there first.
- Take screenshots of subscription pages and the cancellation confirmation (if available) to provide to support.
Common mistakes
Assuming uninstall stops billing
Many users mistakenly uninstall the app believing it cancels the subscription. Uninstalling does not stop recurring billing.
Always cancel the subscription via the platform that charged you (App Store, Google Play, Google One or Google Cloud).
Using the wrong account to cancel
Having multiple Apple IDs or Google accounts often causes people to cancel the wrong subscription or fail to find it.
Verify the purchase account and billing email before attempting cancellation to avoid confusion and missed steps.
Comparative recap
Quick comparison
| Plan | Monthly NZ$ | Best for | Primary benefit |
|---|---|---|---|
| Free tier | Free | Casual users | Limited prompts and basic AI access |
| Google AI Pro | NZ$36.99 | Advanced personal users | Pro model access, more storage, research tools |
| Google AI Ultra | NZ$459.99 (intro NZ$229.99) | Power users / creators | Highest limits, extra storage, early access |
| Gemini Business | NZ$25/user | Businesses and teams | Workspace integration and team-focused AI tools |
Notes
Prices and promotional offers can change; check official subscription pages for the latest NZ pricing.
Free tiers often remain useful for basic tasks, while paid plans add storage, speed and advanced features.
After cancelling
Immediate actions
- Confirm you received a cancellation confirmation email or screenshot the subscription listing showing the cancellation.
- Check your next billing statement to ensure no further charges are taken after the current period ends.
Helpful links and escalation
- Gemini web app: gemini.google.com
- Manage Google One subscriptions: one.google.com
- Google Payments: pay.google.com
- Google support for subscriptions: support.google.com/gemini/answer/14517446
- New Zealand consumer help: Commerce Commission (comcom.govt.nz)
Address
Physical correspondence
Gemini does not publish a New Zealand postal address for cancellations or correspondence.
For formal or legal correspondence, the listed U.S. address is:
Mailing address
Gemini Trust Company, LLC
600 Third Avenue, 2nd Floor, New York, NY 10016, United States