Postclic unlimited subscription: promo at NZ$1.85 for 48h with a mandatory first month at NZ$100.94, then NZ$100.94 per month without commitment
Cancel GENOMELINK
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Genomelink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Genomelink: Easy Method
What is Genomelink
Service overview
Genomelink is a consumer-facing service that links raw DNA data from genetic testing services to trait reports, ancestry insights, and wellness-related information.
The service analyses uploaded genotype files and provides reports and features via a web dashboard and mobile apps.
Who typically uses it
Users who already have raw DNA data from another provider and want additional trait interpretations often use Genomelink.
It is aimed at consumers interested in ancestry, health-related traits, and complementary genetic insights rather than clinical diagnostics.
How to cancel Genomelink
Via Genomelink website / account settings
- Sign in to your Genomelink account at genomelink.io.
- Open your Account or Subscription settings from the dashboard menu.
- Find the active subscription and select Cancel or Turn Off Auto-Renew. Follow on-screen prompts to confirm.
- Keep a copy of any confirmation or cancellation email for your records.
Via app stores or third-party billing
- If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions in Settings; Apple handles refunds and billing.
- For Google Play subscriptions, cancel via Google Play > Subscriptions on the device or web store.
- If payment was processed by a payment processor (Stripe, PayPal) contact Genomelink support if you cannot cancel from your account.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals; you typically retain access until the end of the paid billing period.
After the paid period ends, subscription features will be disabled unless you re-subscribe.
Account and data
Your Genomelink account and any uploaded raw DNA files usually remain stored unless you request deletion explicitly.
To remove data, follow Genomelink’s data deletion process or contact support and retain confirmation of deletion.
Will I get a refund?
Standard refund policy
Genomelink’s refund policy varies by purchase method and platform. Many digital subscription services do not issue automatic refunds after purchase.
If you purchased via Apple or Google, those platforms control refund eligibility and processes.
Exceptions and requests
- Contact Genomelink support with order details and a reason if you believe you qualify for a refund.
- Keep receipts, transaction IDs, and account email addresses ready when requesting exceptions.
- Note: pricing is officially listed in US dollars and local NZD amounts may vary due to exchange rates or regional app store pricing.
Genomelink plans and pricing
Official pricing information
Genomelink presents prices in US dollars on its official site and billing pages.
Exact New Zealand dollar (NZD) amounts are not listed publicly and may vary by store and exchange rate.
Summary table
| Plan | Billing | Price | Notes |
|---|---|---|---|
| Individual subscription | Monthly / Annual | Varies | Official pricing listed in USD; NZD varies by region/store |
| Free tier | One-time / Ongoing | Varies | Limited features may be available without subscription |
Note: Official pricing is listed in US dollars (e.g., US$14/month or US$96/year) on Genomelink’s pages. Local NZD prices are affected by exchange rates and app store regional pricing.
Your consumer rights in New Zealand
Consumer Guarantees and Fair Trading
New Zealand consumers are protected by the Consumer Guarantees Act and Fair Trading Act for goods and services.
Services must be provided with reasonable care and skill and match the description given at the time of sale.
Digital goods and subscriptions
- You have rights to remedies if a digital service is not supplied as described or is defective.
- Refunds and remedies can depend on the platform used to purchase (direct vs App Store/Google Play).
- For guidance or complaints, contact the Commerce Commission: comcom.govt.nz.
Customer experiences
Common feedback
Many users appreciate additional trait reports and the ability to use raw DNA files from other providers.
Users often cite helpfulness for casual insights rather than clinical interpretation.
Support responsiveness and billing issues
Some users report quick responses from support for routine questions and others report delays for billing or refund-related queries.
Billing confusion most often comes from subscribing via different platforms (web vs app stores); keep receipts to help resolve issues.
Documentation checklist
Before you cancel
- Account email and username used with Genomelink.
- Subscription confirmation or receipt (order number, date, amount).
- Payment method details (last 4 digits of card, PayPal email, or App Store receipt).
If you need support or a refund
- Full transaction receipt or screenshot of the purchase.
- Device/app store purchase confirmation if bought via Apple or Google.
- Clear description of the issue and the resolution you seek (refund, cancellation confirmation, data deletion).
Common mistakes
Cancelling the wrong account
Users sometimes have multiple accounts or use different emails and end up cancelling a secondary account instead of the active one.
Always verify the account email shown in your account settings before cancelling.
Assuming immediate deletion or refund
Cancelling a subscription does not usually delete your account or uploaded DNA automatically; you must request data deletion separately if desired.
Similarly, refunds are not guaranteed - expect processing time and possible platform-specific rules when requesting refunds.
Comparative recap
At a glance
| Feature | Genomelink | Typical DNA subscription service |
|---|---|---|
| Primary function | Trait and insight reports from uploaded raw data | Testing, ancestry and clinical reports (varies by provider) |
| Billing currency | USD (local NZD varies) | Often USD, localised depending on provider |
| Purchase platforms | Website, mobile apps, app stores | Website and app stores; some include lab test kits |
Choosing based on need
Choose Genomelink if you already have raw DNA data and want additional trait analyses without retesting.
Choose a full-service provider if you need testing, certified clinical reports, or built-in lab processing.
After cancelling
Managing your data after cancellation
If you want your raw data removed, request account deletion through Genomelink support or the account settings.
Keep confirmation of deletion for your records and verify that access has been revoked.
Further steps and resources
- Genomelink Help Center: help.genomelink.io
- Genomelink main site: genomelink.io
- NZ consumer guidance: comcom.govt.nz
Address
Mailing address
For formal notices or correspondence, use the corporate address on record.
GENOMELINK, Inc., 2150 Shattuck Avenue, Berkeley, CA 94704, United States
Support contact
For account issues, billing questions, cancellations, or data deletion requests, contact Genomelink support via their Help Center or the support channels listed on the website.
There is no separate New Zealand postal address listed; use the corporate address above or the in-app/support contact form.