Cancel Genomelink: Easy Method

What is Genomelink

Service overview

Genomelink is a consumer-facing service that links raw DNA data from genetic testing services to trait reports, ancestry insights, and wellness-related information.

The service analyses uploaded genotype files and provides reports and features via a web dashboard and mobile apps.

Who typically uses it

Users who already have raw DNA data from another provider and want additional trait interpretations often use Genomelink.

It is aimed at consumers interested in ancestry, health-related traits, and complementary genetic insights rather than clinical diagnostics.

How to cancel Genomelink

Via Genomelink website / account settings

• Sign in to your Genomelink account at genomelink.io.
• Open your Account or Subscription settings from the dashboard menu.
• Find the active subscription and select Cancel or Turn Off Auto-Renew. Follow on-screen prompts to confirm.
• Keep a copy of any confirmation or cancellation email for your records.

Via app stores or third-party billing

• If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions in Settings; Apple handles refunds and billing.
• For Google Play subscriptions, cancel via Google Play > Subscriptions on the device or web store.
• If payment was processed by a payment processor (Stripe, PayPal) contact Genomelink support if you cannot cancel from your account.

What happens when you cancel

Access and renewal

Cancelling stops future automatic renewals; you typically retain access until the end of the paid billing period.

After the paid period ends, subscription features will be disabled unless you re-subscribe.

Account and data

Your Genomelink account and any uploaded raw DNA files usually remain stored unless you request deletion explicitly.

To remove data, follow Genomelink’s data deletion process or contact support and retain confirmation of deletion.

Will I get a refund?

Standard refund policy

Genomelink’s refund policy varies by purchase method and platform. Many digital subscription services do not issue automatic refunds after purchase.

If you purchased via Apple or Google, those platforms control refund eligibility and processes.

Exceptions and requests

• Contact Genomelink support with order details and a reason if you believe you qualify for a refund.
• Keep receipts, transaction IDs, and account email addresses ready when requesting exceptions.
• Note: pricing is officially listed in US dollars and local NZD amounts may vary due to exchange rates or regional app store pricing.

Genomelink plans and pricing

Official pricing information

Genomelink presents prices in US dollars on its official site and billing pages.

Exact New Zealand dollar (NZD) amounts are not listed publicly and may vary by store and exchange rate.

Summary table

Note: Official pricing is listed in US dollars (e.g., US$14/month or US$96/year) on Genomelink’s pages. Local NZD prices are affected by exchange rates and app store regional pricing.

Your consumer rights in New Zealand

Consumer Guarantees and Fair Trading

New Zealand consumers are protected by the Consumer Guarantees Act and Fair Trading Act for goods and services.

Services must be provided with reasonable care and skill and match the description given at the time of sale.

Digital goods and subscriptions

• You have rights to remedies if a digital service is not supplied as described or is defective.
• Refunds and remedies can depend on the platform used to purchase (direct vs App Store/Google Play).
• For guidance or complaints, contact the Commerce Commission: comcom.govt.nz.

Customer experiences

Common feedback

Many users appreciate additional trait reports and the ability to use raw DNA files from other providers.

Users often cite helpfulness for casual insights rather than clinical interpretation.

Support responsiveness and billing issues

Some users report quick responses from support for routine questions and others report delays for billing or refund-related queries.

Billing confusion most often comes from subscribing via different platforms (web vs app stores); keep receipts to help resolve issues.

Documentation checklist

Before you cancel

• Account email and username used with Genomelink.
• Subscription confirmation or receipt (order number, date, amount).
• Payment method details (last 4 digits of card, PayPal email, or App Store receipt).

If you need support or a refund

• Full transaction receipt or screenshot of the purchase.
• Device/app store purchase confirmation if bought via Apple or Google.
• Clear description of the issue and the resolution you seek (refund, cancellation confirmation, data deletion).

Common mistakes

Cancelling the wrong account

Users sometimes have multiple accounts or use different emails and end up cancelling a secondary account instead of the active one.

Always verify the account email shown in your account settings before cancelling.

Assuming immediate deletion or refund

Cancelling a subscription does not usually delete your account or uploaded DNA automatically; you must request data deletion separately if desired.

Similarly, refunds are not guaranteed - expect processing time and possible platform-specific rules when requesting refunds.

Comparative recap

At a glance

Choosing based on need

Choose Genomelink if you already have raw DNA data and want additional trait analyses without retesting.

Choose a full-service provider if you need testing, certified clinical reports, or built-in lab processing.

After cancelling

Managing your data after cancellation

If you want your raw data removed, request account deletion through Genomelink support or the account settings.

Keep confirmation of deletion for your records and verify that access has been revoked.

Further steps and resources

• Genomelink Help Center: help.genomelink.io
• Genomelink main site: genomelink.io
• NZ consumer guidance: comcom.govt.nz

Address

Mailing address

For formal notices or correspondence, use the corporate address on record.

GENOMELINK, Inc., 2150 Shattuck Avenue, Berkeley, CA 94704, United States

Support contact

For account issues, billing questions, cancellations, or data deletion requests, contact Genomelink support via their Help Center or the support channels listed on the website.

There is no separate New Zealand postal address listed; use the corporate address above or the in-app/support contact form.