Cancel Geozilla: Easy Method

What is Geozilla

Overview

Geozilla is a location-sharing and family-tracking service that offers free basic features and paid premium subscriptions for extended history, alerts, driver protection and other tools.

The app is available on iOS, Android and via a web account on Geozilla's website, and can also be used with Geozilla tracker devices and service plans.

Primary uses

Common use cases include coordinating family pickups, monitoring commutes and receiving location alerts for children or elderly relatives.

Features and plan names vary by platform and in-app listings in the New Zealand App Store and Google Play Store.

How to cancel Geozilla

App Store (iOS) - quick steps

• Open Settings on your iPhone or iPad.
• Tap your name → iTunes & App Store → tap your Apple ID → View Apple ID → Subscriptions.
• Select the GeoZilla subscription → Cancel Subscription.
• Cancel at least 24 hours before renewal to avoid the next charge; access continues until the end of the billing period.

Google Play (Android) - quick steps

• Open the Google Play Store app.
• Tap Menu → Subscriptions → find GeoZilla.
• Tap to cancel or disable auto-renew.
• Cancel at least 24 hours before renewal; access continues until the end of the billing period.

Web (GeoZilla website) and in-app support

• Log in at geozilla.com and go to Subscriptions (via the menu).
• Click Cancel Renewal to stop auto-renewal for web subscriptions.
• You can also request cancellation using the app's "Request Support" option or by contacting Geozilla support through the website.

What happens when you cancel

Access and billing

Cancelling stops future automatic renewal but does not typically remove access immediately.

You usually retain premium access until the current billing period ends; renewals stop after that period.

Account and data

Your Geozilla account generally remains active after cancelling the subscription unless you explicitly delete the account.

To remove data or delete your account, use the app/website support or account settings and follow the provider's data-removal process.

Will I get a refund?

General refund policy

Charges already billed or processed prior to cancellation are generally non‑refundable, except in select circumstances detailed in Geozilla's Terms of Use.

If you believe an error or exceptional situation applies, you will need to follow the refund processes below.

Platform-specific refund routes and exceptions

• App Store / Google Play: Refund requests must be submitted to Apple or Google using their respective refund processes.
• GeoZilla website (Premium subscription): You may request a refund within 14 days of cancellation by contacting Geozilla support; refunds are reviewed and processed (typical review window noted as up to 30 days).
• Technical-issue refunds: For some technical problems, request a refund within 30 days of purchase when available.
• Web tracker service plan: Full refund available within 30 days of purchase; after 30 days refunds only if device is defective and confirmed by Geozilla.
• Physical tracker devices: Return within 30 days of receipt for full refund (subject to condition and RMA); defective units may be replaced (reported replacement window: within 48 hours in verified sources).
• In-app premium add-ons: These are generally non‑refundable once accessed.

Geozilla plans and pricing

Pricing table

Notes on pricing

Prices and plan names are taken from in-app purchase listings in the New Zealand App Store for the listed app version.

Features per tier are based on GeoZilla's standard premium offerings and may vary by platform or promotion.

Your consumer rights in New Zealand

Key legal protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

If a service or device is faulty, not of acceptable quality, or if advertising was misleading, you may be entitled to remedies under the CGA.

How to escalate locally

• If you have billing disputes or misleading representations, consider contacting the Commerce Commission or filing a claim through the Disputes Tribunal.
• Keep receipts, screenshots and correspondence to support any CGA or FTA complaint.

Customer experiences

Positive feedback

Many users praise Geozilla for making family coordination and commute monitoring simple and dependable for everyday use.

• Users report ease of use across iOS and Android and useful notifications for family safety.
• Trustpilot summaries note reliable map accuracy and peace of mind for monitoring children and elderly relatives.

Negative feedback

Several users report issues with unexpected charges, difficulty cancelling, and slow or unhelpful support responses.

• Complaints include being charged after cancellation or charged multiple times for trials.
• Other reports cite location inaccuracies, delayed notifications, and inconsistent app behaviour.

Documentation checklist

What to gather before requesting cancellation or a refund

• Account email and username used with Geozilla.
• Order receipt or invoice showing date, amount and order ID (App Store/Google Play order number if applicable).
• Payment method statement showing the charge (screenshot or PDF).
• Screenshots of subscription settings, cancellation attempts, in-app receipts and any error messages.
• For physical devices: purchase receipt, device serial number and photos of the device condition.
• Copies of any prior support requests and replies from Geozilla.

Why this helps

Having clear documentation speeds up support handling and is essential if you escalate a dispute under NZ consumer law.

Store refund requests (Apple/Google) typically require the order ID or transaction evidence to process a claim.

Common mistakes

Forgetting to cancel the platform subscription

Users often delete the app but forget to cancel the subscription in the App Store or Google Play, so charges continue.

Always cancel in the store where you purchased the subscription, not just by removing the app.

Timing and refund expectations

Cancelling too close to renewal may still trigger the next charge; both Apple and Google recommend cancelling at least 24 hours before renewal.

Expect that billed charges are usually non‑refundable unless you follow the correct refund process or have an approved exception.

Comparative recap

At-a-glance comparison

Takeaway

Cancel in the same place you bought the subscription and preserve receipts if you plan to seek refunds or escalate a dispute.

If you bought a physical tracker or service plan, follow the 30‑day return and RMA rules described by Geozilla for device refunds.

After cancelling

Immediate actions

• Confirm cancellation in the store or web account and keep a screenshot or email confirmation.
• Check your bank or card statement for any further unexpected charges for at least one billing cycle.

Helpful links and escalation

• Geozilla website: https://geozilla.com
• Apple subscriptions/refunds: Apple subscription support
• Google Play subscriptions/refunds: Google Play refund support
• New Zealand Commerce Commission: https://comcom.govt.nz
• Disputes Tribunal (New Zealand): https://www.disputestribunal.govt.nz

Address

Official mailing address (international)

Geozilla (listed mailing address): 150 East Palmetto Park Road, Suite 800, Boca Raton, FL 33432, USA.

Note that Geozilla does not publish a dedicated New Zealand postal address and primarily handles cancellations and support via the app, website and email.

Support channels

Primary cancellation and refund requests should be made through the app's "Request Support", the Geozilla website, or via the relevant app store where you purchased the subscription.

If you have consumer law concerns in New Zealand, you can contact the Commerce Commission or use the Disputes Tribunal as noted above.