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Cancel Gto Wizard: Easy Method
What is Gto Wizard
Overview
Gto Wizard is an online poker study tool that offers preflop and postflop solutions, hand analysis, and training modes for cash games and MTTs.
It provides tiered plans with features ranging from basic preflop help to advanced AI solving and coaching for serious study.
How it is delivered
Access is primarily via the GTO Wizard website and supplemental mobile apps (e.g., Preflop Wizard on iOS).
Subscriptions and enhanced functionality are delivered as recurring digital services with account-based access and cloud features.
How to cancel Gto Wizard
Cancel via the GTO Wizard website
- Sign in to your account on the GTO Wizard site.
- Open the billing or subscription section of your account settings.
- Choose to cancel automatic renewal for the Enhanced Functionality or subscription.
- Confirm cancellation; you will usually receive an email confirmation.
Cancel via mobile stores (iOS / Google Play)
- iOS: Open Settings on your iPhone, tap your name > Subscriptions, find Preflop Wizard (Heater LLC) and disable auto‑renewal.
- Google Play: Open the Google Play Store, tap your profile > Payments & subscriptions > Subscriptions, find GTO/Preflop app and cancel there.
- Note: Cancelling in the app stores stops renewal but preserves access until the current billing period ends.
What happens when you cancel
Access after cancellation
Cancellation stops future automatic payments but does not immediately remove access to paid features.
You retain full access until the end of your current billing cycle or subscription period.
Data and account status
Your account, settings, and uploaded hand histories generally remain available unless you request deletion.
Check your account settings or contact support if you want data removed after cancellation.
Will I get a refund?
Standard web refund policy
On the GTO Wizard website, users may withdraw within 7 days of service activation for a full refund, subject to conditions.
Exceptions include certain payment methods (for example, crypto), heavy prior use (e.g., >15,000 hands), prior refunds, or breach of terms.
Other refund notes and similar services
A related tool (GTO Plus) advertises a 14-day refund window without a stated reason; policies vary by product and platform.
- App store purchases are usually handled through Apple/Google refund processes and follow those stores' rules.
- If you think a statutory remedy applies (see consumer rights), you may have additional options beyond the stated refunds.
Gto Wizard plans and pricing
Pricing summary
Prices are shown in approximate USD with NZD equivalents based on ~1 USD = 1.6 NZD and include noted promotions.
Promotions such as a ~10% PokerNews discount may apply at checkout; actual prices and exchange rates may vary.
Plan table
| Plan | Price (approx USD) | Price (approx NZD) | Period | Features |
|---|---|---|---|---|
| Starter (Cash Game or MTT) | From ~$35 / month | ≈ NZ$55 - 60 / month | Monthly | Basic preflop and limited postflop solutions |
| Premium (Cash Game or MTT) | From ~$62 / month | ≈ NZ$100 / month | Monthly | Full solutions, hand analysis, ICM, weekly coaching |
| Elite (Cash Game or MTT) | From ~$116 / month | ≈ NZ$185 / month | Monthly | AI custom solving, nodelocking, dynamic sizing, most hands/analysis |
| Elite (annual) | ~$129 / month (billed annually) | ≈ NZ$205 / month (equivalent) | Annual billing | Same as monthly Elite but discounted for annual payment |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law, digital services are covered by the Consumer Guarantees Act (CGA) where applicable.
Services must be as described and fit for purpose; advertised features should work reasonably as stated.
How this affects refunds and cancellation terms
Contract terms and refund windows cannot override statutory rights under the CGA if the service is faulty or misdescribed.
- If the service is not as described or is defective, you may be entitled to remedies beyond the stated refund policy.
- For unresolved issues, consider contacting GTO Wizard support, lodging a dispute with your payment provider, or seeking advice from NZ consumer authorities.
Customer experiences
Positive feedback
Many users find GTO Wizard a powerful study tool for improving GTO understanding, hand analysis, and focused training.
Some users consider Pro/Elite membership good value compared with simpler or pricier alternatives.
Common complaints
Reported negatives include bugs in the Analyzer, mismatched reports, and occasional trainer inaccuracies.
Other issues mentioned are pricing concerns, limited customisation (e.g., adjustable ranges, multiway), slow performance on older hardware, and app reporting problems.
Documentation checklist
Before you cancel
- Account email and username
- Subscription receipt or invoice (date and amount)
- Billing method used (card, PayPal, crypto, App Store, Google Play)
If you need a refund or dispute
- Record of service use (dates, number of hands uploaded, examples of faults)
- Any communication with support (dates, copies of messages)
- Payment transaction ID or App Store / Google Play order number
Common mistakes
Not cancelling in the right place
Example: Buying through the App Store but trying to cancel on the website - this does not stop App Store renewals.
Always cancel in the same place you purchased: website, Apple subscriptions, or Google Play subscriptions.
Expecting immediate access removal or an automatic refund
Example: Cancelling does not usually produce an immediate refund nor cut access mid‑period; access typically continues until the period ends.
Also, asking for a refund without providing transaction details or proof of purchase can slow down resolution.
Comparative recap
Quick comparison
The table below summarises cancellation and refund behaviour across platforms to help you choose the correct path.
Platform comparison table
| Platform | How to cancel | Refund policy (typical) | Notes |
|---|---|---|---|
| Web (via GTO Wizard site) | Cancel automatic renewal in your account billing settings on the site. | 7‑day withdrawal for full refund from activation, subject to exceptions (e.g., crypto, heavy use, breaches). | Cancellation stops future payments; access remains until period end. |
| App Store (iOS, Preflop Wizard by Heater LLC) | Manage subscriptions in your Apple ID > Subscriptions and disable auto‑renewal. | Apple handles refunds per its policies; cancellation stops renewal but keeps access until period end. | Use Apple support for store refunds: Apple refund help. |
| Google Play | Manage subscriptions in Google Play Store > Subscriptions and cancel there. | No specific GTO Wizard data; Google Play refunds follow Google policies. | For refunds or disputes, use Google Play support: Google Play refunds. |
After cancelling
What to check next
Keep your cancellation confirmation email or screenshot as proof of the cancellation request.
Verify that the subscription shows as cancelled in your account or in the App Store / Google Play subscription list.
Useful links and next steps
- GTO Wizard Terms of Service - for official termination and contact details.
- Manage Apple subscriptions - for iOS cancellations and refund requests.
- Manage Google Play subscriptions - for Android cancellations and refunds.
- New Zealand consumer protection - for CGA guidance and dispute steps.
Address
Registered contact for service of process
amagama s.r.o., Kaprova 42/12, Staré Město, 110 00 Prague 1, Czech Republic
Support and legal contact
For account issues, billing disputes, or to request data deletion, use the contact channels listed in the Terms of Service linked above.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Gto Wizard subscription via the website, sign in to your account, navigate to the billing section, select the option to cancel automatic renewal, and confirm your cancellation. Remember to keep proof of your cancellation.
Yes, when you cancel your Gto Wizard subscription, you will retain access to all features until the end of your current billing cycle, even after cancellation.
If you cancel your Gto Wizard subscription within 7 days of activation, you may be eligible for a full refund, subject to certain conditions. Make sure to check your account settings for details.
Yes, you can cancel your Gto Wizard subscription through the mobile app by managing your subscriptions in the App Store or Google Play Store. Disable auto-renewal, and keep proof of your cancellation.
After canceling your Gto Wizard subscription, your account data, including settings and uploaded hand histories, will generally remain available unless you request deletion. Always check your account settings for details.