Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Guardio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Guardio: Easy Method
What is Guardio
Overview
Guardio is a browser security extension and subscription service that blocks phishing, scam links and malicious websites in real time.
It runs in the background and aims to protect users while they browse, using alerts and site-blocking to reduce online threats.
Primary features
Key features commonly mentioned are easy-to-use protection, threat alerts and lightweight background operation.
Support and account management are available via the Guardio dashboard and mobile app interfaces.
How to cancel Guardio
Via the web (Guardio dashboard)
- Sign in to the Guardio dashboard on the web.
- Go to Subscription → Manage Plan (or Manage Subscription on mobile).
- Select the Free plan and click "Cancel Subscription" (or "Cancel Anyway").
- Note: this method works for payments made by credit card or PayPal.
- Browser or app deletion alone does not cancel your subscription.
- Reference: Guardio help - manage or cancel.
Via mobile app stores (iOS and Android)
- iOS (Apple App Store): Open the Guardio app → Profile/Settings → Subscription → tap "Cancel Subscription" → tap "Go to Apple Subscriptions" and complete cancellation via your Apple account.
- Android (Google Play): Open the Guardio app → Profile/Settings → Subscription → tap "Cancel Subscription" → tap "Go to Google Play Subscriptions" and complete cancellation through Google Play.
- Reference: Guardio help - manage or cancel.
Important notes on cancellation
- Removing the browser extension or app does not stop billing - cancel the subscription following the steps above.
- If you purchased via Apple or Google, refunds and subscription control are handled by those platforms.
What happens when you cancel
Access and features
Cancellation prevents future billing and generally stops auto‑renewal of the subscription.
Depending on how Guardio implements access, you may retain protection until the current paid period ends; check your dashboard for exact dates.
Billing and renewal
When you cancel, Guardio should not charge after the current billing period; however, platform purchases (Apple/Google) follow the platform's cancellation timing and rules.
Keep records of the cancellation confirmation and billing statements in case of disputes.
Data and account
Canceling a subscription does not necessarily delete your account or saved settings; review account options in the dashboard for data removal.
If you wish to remove the extension or app after cancelling, you may do so, but remember removal alone does not cancel billing.
Will I get a refund?
Purchases via Apple App Store or Google Play
- Apple App Store refunds are handled by Apple directly; Guardio does not process those refunds.
- Google Play refunds are handled by Google Play; Guardio does not process those refunds.
- Reference: Guardio - refunds.
Purchases made directly through Guardio
- If you bought a subscription from Guardio’s website, you can request a refund by emailing support@guard.io or via the dashboard support link.
- Guardio’s Terms of Use state no refunds for payments already made, so outcomes may vary and depend on timing and circumstances.
Trial window, exceptions and disputes
- Guardio FAQ indicates there is no charge if cancelled within the 7-day free trial window.
- Some users report disputes over refunds (for example, a Capterra review claimed a same‑day charge was not refunded).
- If you believe you are entitled to a refund under New Zealand consumer law, act promptly and document everything.
Guardio plans and pricing
Pricing availability
No official Guardio pricing in NZD was found for New Zealand on Guardio’s site or the App Store listing.
The App Store listing for New Zealand may display prices in USD only.
How to check current prices
To see up-to-date pricing, check the Guardio dashboard, the Guardio website, or your app store listing at the time of purchase.
Contact support if you cannot locate your plan price or currency.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Free | Varies | Available via dashboard selection |
| Paid subscription | Varies | Pricing not published in NZD - check dashboard or app store |
Your consumer rights in New Zealand
Cooling-off and refunds under NZ law
Under New Zealand consumer law, digital subscription services may allow a reasonable cooling-off or cancellation period.
If the service is fully delivered immediately (for example, an active security extension), the automatic right to a refund may not apply unless the product was misrepresented.
When you can dispute or seek remedies
- Consumers can argue for refunds or remedies if Guardio misrepresented the service or locked access unfairly.
- If purchased via Apple or Google, follow those platforms’ refund and dispute processes first.
Recommended actions for NZ consumers
- Act promptly when requesting refunds; keep dates, screenshots and receipts.
- Consider disputing through your payment provider or using NZ consumer protection channels if Guardio or the platform refuses a compliant refund.
Customer experiences
Positive feedback
- Many users praise ease of use and real‑time protection against phishing and malicious sites.
- Support is often described as prompt and helpful, especially for less tech‑savvy users and older customers.
- Sources: Trustpilot and Capterra reviews highlight these strengths.
Negative feedback
- Some users report unexpected charges after cancellation or difficulty locating the subscription in app stores, causing billing frustration.
- A few reviews claim refunds were not issued even when cancellation occurred close to or on the billing date.
- Other minor complaints include occasional repeated site flagging that some users find annoying.
Where to read reviews
Popular places to find user feedback include Trustpilot, Capterra and forums such as Reddit; individual experiences can vary widely.
Check multiple sources to get a balanced view before deciding.
Documentation checklist
Essential items to collect
- Subscription confirmation emails and receipts showing dates and amounts.
- Screenshots of your Guardio dashboard subscription page before and after cancellation.
- Proof of cancellation: on-screen confirmation or email from Guardio or the app store.
Additional helpful items
- Payment method statements (credit card, PayPal) showing the charge and any refunds or attempted refunds.
- Correspondence with Guardio support (timestamps and message copies).
- Details of the device, account email, and the app store (Apple/Google) used for purchase if applicable.
Common mistakes
Typical errors when cancelling
A common mistake is deleting the browser extension or app and assuming the subscription is cancelled. This does not stop billing.
Another frequent issue is cancelling in the wrong account or app store - ensure you cancel in the account that was billed.
How these mistakes cause problems
Failing to cancel the correct subscription can lead to unexpected renewals and difficulty obtaining refunds later.
Not documenting cancellation confirmations makes disputes harder to resolve with Guardio, the app store, or your payment provider.
Comparative recap
Quick comparison of cancellation and refund handling
The table below summarises key differences between purchase channels and probable outcomes for cancellation and refunds.
How to use this recap
Use the table to decide where to check first for refunds and which records to gather when disputing charges.
| Aspect | Purchased via Guardio website | Purchased via Apple App Store | Purchased via Google Play |
|---|---|---|---|
| How to cancel | Guardio dashboard → Manage Plan | Cancel via Apple Subscriptions (from app or account) | Cancel via Google Play Subscriptions |
| Who handles refunds | Guardio (support@guard.io) | Apple handles refunds | Google handles refunds |
| Refund likelihood | Varies; Guardio Terms state no refunds for payments already made | Subject to Apple policy | Subject to Google Play policy |
| Common user issues | Disputes over non-refunds | Difficulty locating subscription in Apple account | Difficulty locating subscription in Google account |
After cancelling
Check billing and confirmations
- Verify your bank or PayPal statement to ensure no further charges are taken after cancellation.
- Keep the cancellation confirmation and dates for at least 60 - 90 days in case a dispute arises.
Security and alternatives
If you removed Guardio, make sure your browser and other security measures are up to date to maintain protection.
Consider alternatives or built-in browser protections until you decide on a replacement solution.
Useful links and support
- How to manage or cancel subscription: Guardio help - manage or cancel
- Refunds information: Guardio - refunds
- FAQ: Guardio FAQ
- Contact support: support@guard.io
Address
Head office
Guardio Ltd., 144 Begin Menachem Rd, Tel Aviv‑Jaffa 6492102, Israel.
No specific New Zealand postal cancellation address is published; cancellations are typically managed online via the dashboard or app stores.
Contact options
- Support email: support@guard.io
- Use the dashboard support link for account‑specific actions and confirmation screenshots.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.