How to Cancel Halide Subscription | Postclic
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How to Cancel Halide Subscription | Postclic
Halide
Flat 4, 50 Wellington Street
1011 Auckland New Zealand
support@lux.camera
Subject: Cancellation of Halide contract

Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Halide service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Halide
Flat 4, 50 Wellington Street
1011 Auckland , New Zealand
support@lux.camera
REF/2025GRHS4

Cancel Halide: Easy Method

What is Halide

Overview

Halide is a third‑party camera app for iPhone that emphasises manual controls, RAW capture and a premium user experience.

It is distributed through Apple’s App Store and offers subscription and one‑time purchase options for full features.

Key features

Users commonly cite manual exposure, focus tools and a thoughtful interface as core strengths.

Halide’s distribution, billing and refunds are handled via the platform you used to buy it, most commonly Apple’s App Store.

How to cancel Halide

App Store subscriptions

  • Open the App Store app on your iPhone or iPad and tap your profile icon.
  • Tap “Subscriptions”, find Halide in the list, then tap “Cancel Subscription” or manage the renewal options.
  • For refunds or billing problems, use Report a Problem or contact Apple support directly.
  • Note: Halide developers cannot cancel App Store subscriptions on your behalf.

Other platforms and unknowns

  • No specific cancellation procedure for Google Play or web purchases was found in public Halide materials.
  • If you purchased on another platform, check that platform’s subscription management or contact their support channel.
  • For postal notices or queries to the company in New Zealand, see the Address section below.

What happens when you cancel

Access and renewal

Cancelling a subscription stops automatic renewal; your paid access typically continues until the end of the current billing period.

After the period ends, access to subscription features will stop unless you resubscribe or have a lifetime unlock.

Data and settings

Photos and files you already saved remain on your device and in your photo library after cancellation.

Some users report occasional issues with settings or restore‑purchase behaviour after updates; keep receipts and screenshots if you need support.

Will I get a refund?

Policy overview

Halide’s publicly available materials do not declare a specific refund policy such as a 14‑day right of withdrawal or an explicit “no refunds” statement.

For App Store purchases, developers cannot issue refunds directly for in‑app purchases made through Apple.

How refunds are handled

  • For accidental charges or trial issues on iOS, contact Apple for refunds via Report a Problem or Apple Support.
  • There are verified user reports where users were charged immediately instead of receiving a free trial; developers pointed users to Apple for refunds. (user report)
  • If you believe New Zealand consumer laws apply, see the consumer rights section below for possible remedies.

Halide plans and pricing

Pricing table

Plan Price (Approx. NZ$) Period Features
Monthly Subscription Approx. NZ$32.38 Monthly Full app access via subscription
Yearly Subscription Approx. NZ$64.78 Annual Full app access via subscription
One‑Time Purchase Approx. NZ$161.98 Lifetime Unlock app permanently with future updates

Notes on pricing

These NZD amounts are approximate conversions from USD prices (USD 19.99/month, USD 39.99/year, USD 99.99 one‑time) using an estimated exchange rate.

Actual App Store charges may vary slightly and the App Store will show the exact price at purchase.

Your consumer rights in New Zealand

Legal framework

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and other consumer protection laws.

Guarantees under the CGA cannot be contracted out and may provide remedies such as repair, replacement or refund if a digital product fails to meet acceptable quality.

How it applies to digital purchases

  • If Halide fails to perform as promised, CGA remedies may be available even if a developer’s materials do not mention them.
  • Platform‑mediated purchases (like App Store) still interact with platform refund mechanisms; you may need to raise issues first with the platform then seek remedies under NZ law if required.
  • Read more on official New Zealand consumer guidance: Consumer Guarantees Act (govt).

Customer experiences

Positive feedback

Many reviews praise Halide for manual controls, build quality and a thoughtful, premium experience.

For example, a review on Stuff gave Halide 4/5 and noted its well‑designed user experience. (review)

Negative feedback

Reported issues include UI/UX instability (e.g., lock screen launch), settings not persisting and confusing RAW+JPEG handling.

Legacy users have reported unexpected subscription prompts after updates and problems when switching Apple IDs. (discussion)

Documentation checklist

What to have ready

  • Receipt or proof of purchase (App Store purchase history screenshot).
  • Apple ID used to buy the subscription and the date/time of the charge.
  • Screenshots of subscription screens, billing charges, or unexpected prompts.
  • Any error messages, app version and iOS version information.

Where to send or present it

  • Use Report a Problem for refund requests via Apple.
  • Manage subscriptions in the App Store app under your account to cancel or view billing history.
  • For written notices or postal queries, you may use the company’s registered address in New Zealand (see Address section).

Common mistakes

Subscription misunderstandings

Many users expect the app developer to cancel App Store subscriptions for them; developers cannot do this on iOS - you must cancel via Apple.

Another common issue is not checking which Apple ID was used, which can lead to confusion when restoring purchases or cancelling.

Technical and trial issues

Some users report being charged immediately despite a “Try for free” message; in such cases Apple handles refund requests and the developer may only advise contacting Apple. (report)

Failing to keep purchase receipts or screenshots can slow support or refund processes; keep evidence until the issue is resolved.

Comparative recap

Quick comparison

Aspect App Store (iOS) Google Play / Web
How to cancel Cancel via App Store > Subscriptions in your Apple ID settings. No Halide‑specific public instructions found; check the platform used to purchase.
Refunds Request via Apple (Report a Problem); developers cannot directly refund App Store charges. No Halide‑specific guidance found; follow the platform’s refund process.
Public guidance from Halide Halide material points users to Apple for subscription management and refunds. Public information not found regarding Google Play or web; treat as unclear.

Takeaway

If you purchased Halide on iOS, manage subscriptions and refund requests through Apple first.

For other platforms or unresolved legal issues in New Zealand, keep evidence and consider consumer rights remedies under the CGA.

After cancelling

Check list

  • Confirm the subscription shows as cancelled in the App Store and note the service end date.
  • Monitor your next bank or card statement to ensure no unexpected charges recur.
  • Keep receipts, screenshots and correspondence until any disputes are resolved.

Helpful links

Address

Registered office

Halide Limited - Flat 4, 50 Wellington Street, Freemans Bay, Auckland 1011, New Zealand.

Postal notices

This address may be used for postal correspondence, including cancellation notices and service of documents in New Zealand.

If you intend to send a formal notice by post, include purchase details, your contact information and a clear statement of the action you request.

FAQ

To cancel your Halide subscription via the App Store, open the App Store app on your iPhone or iPad, tap your profile icon, select 'Subscriptions', find Halide, and tap 'Cancel Subscription'. Keep proof of your cancellation.

Yes, after canceling your Halide subscription, any photos and files you saved will remain on your device and in your photo library. Ensure you keep receipts for any future support.

When you cancel Halide, your subscription features will remain accessible until the end of the current billing period. After that, access will stop unless you resubscribe or have a lifetime unlock.

To request a refund for your Halide subscription, visit the Apple website and use the 'Report a Problem' feature or contact Apple Support directly, as developers cannot issue refunds for App Store purchases.

Publicly available materials do not specify a cancellation procedure for Halide subscriptions purchased through Google Play. Check the platform used for purchase or contact their support for guidance.

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.