Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Harvest service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Harvest: Simple Process
What is Harvest
Overview
Harvest is a time-tracking and invoicing service used to record hours, manage projects, and produce basic reports and invoices.
It is commonly used with integrations (for example Asana) and is offered as a web service with mobile apps for convenience.
Main uses
Users track time by project and task, review reports, and create invoices for clients.
Subscriptions and billing are managed through Harvest's web Billing settings or, if purchased through app stores, through Apple or Google.
How to cancel Harvest
Web (Harvest time tracking)
- Only the Account Owner can cancel or place the account on hold via a web browser: sign in and go to Settings › Billing.
- Version 1 billing options: choose "Put my account on hold" (up to 6 months, no payment taken) or "Close my account" (immediate deletion; data export available for 1 week; permanent deletion after 10 days).
- Version 2 billing options: choose "Schedule cancellation" (account stays active until end of subscription, then closes with data accessible for 6 months) or "Close my account immediately" (immediate deletion; data export for 1 week; permanent deletion after 10 days).
- Cancellation controls are not available in mobile or desktop apps - use a web browser.
Mobile app and app store purchases
- Mobile apps (iOS/Android) do not support subscription or account cancellation; use a web browser for Harvest-managed subscriptions.
- If you purchased through the Apple App Store or Google Play, manage cancellations and refunds through Apple or Google, not via the Harvest website.
- For app-store purchases, collect purchase receipts and follow Apple/Google procedures for refunds or subscription changes.
What happens when you cancel
Access and renewal
When you schedule cancellation (Version 2) the account remains active until the current subscription period ends.
If you choose immediate close, access is removed immediately and services stop at once.
Data retention and export
Version 1: placing on hold keeps data for up to 6 months; immediate close allows data export for 1 week, then permanent deletion after 10 days.
Version 2: scheduling cancellation closes at period end and keeps data accessible for 6 months; immediate close allows data export for 1 week, then permanent deletion after 10 days.
Will I get a refund?
Policy summary
Monthly Harvest time-tracking plans: no refunds or credits for partial months, downgrades, or unused time with an open account.
Annual plans: if terminated early a prorated refund may be available for the unused portion; other refund requests must be made in writing and may be denied at Harvest's discretion.
Exceptions and practical notes
- App Store/Google Play purchases follow Apple/Google refund policies; contact them for those refunds.
- Where service is faulty or not-as-described, New Zealand consumer law may provide remedies even if the terms state "no refunds."
Harvest plans and pricing
Plan summary
The main Harvest offering is time tracking with monthly and annual billing options; additional billing varies if purchased via app stores.
Refund rules differ by billing cycle and purchase channel (web vs app store).
Pricing notes
| Plan | Billing cycle | Refund policy |
|---|---|---|
| Time tracking - Monthly | Monthly | No refunds or credits for partial months, downgrades, or unused time with an open account. |
| Time tracking - Annual | Annual | Prorated refund may be available for unused portion if terminated early; other requests reviewed in writing and at Harvest's discretion. |
| Purchases via Apple App Store / Google Play | Managed by Apple / Google billing | Refunds handled by Apple or Google per their policies; contact the store for changes and refunds. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital services must meet guarantees: they should be of acceptable quality and match their description.
If Harvest is faulty or significantly not as described, you may be entitled to remedies under the CGA even if the terms say "no refunds."
Practical steps under NZ law
- Document the issue (screenshots, dates, what failed) and contact Harvest support first.
- If unresolved, you can raise a claim through consumer protection channels or seek dispute resolution under NZ consumer law.
Customer experiences
Positive feedback
- Users praise Harvest for ease of use, an intuitive interface, and solid integrations such as Asana and invoicing.
- Many reviewers report long-term reliability and consistent behaviour with minimal issues.
Negative feedback
- Criticisms include manual time entry being cumbersome and some reporting inconvenient reporting workflows.
- Users note limited mobile/offline functionality and concerns that app development has slowed.
Documentation checklist
Required information
- Account Owner name and account email address used to sign in.
- Subscription details (monthly or annual), plan name, and last invoice number.
- Screenshot of billing page or confirmation showing status, if available.
Optional but helpful items
- Reason for cancellation and any supporting evidence of service issues.
- App Store / Google Play purchase receipt for store-managed subscriptions.
- Exported data or reports you want to keep before closing the account.
Common mistakes
Attempting cancellation in the mobile app
Many users try to cancel from the iOS/Android app, but the apps do not offer cancellation controls.
Always use a web browser for Harvest-managed subscriptions; for app-store purchases use Apple or Google account settings.
Wrong account or insufficient permissions
Only the Account Owner can cancel or place the account on hold; attempting cancellation from a user account will fail.
Confirm who is the Account Owner before starting the cancellation process to avoid delays.
Comparative recap
Summary table
| Platform | How to cancel | Who can cancel | Data retention | Refund handling |
|---|---|---|---|---|
| Web (Harvest time tracking) | Settings › Billing (Account Owner only); options vary by billing version (Put on hold / Close / Schedule cancellation). | Account Owner | Version 1: hold up to 6 months; immediate close export 1 week, permanent after 10 days. Version 2: scheduled close keeps data 6 months; immediate close export 1 week, permanent after 10 days. | Monthly: no refunds. Annual: possible prorated refund on early termination; written requests reviewed. |
| Mobile apps (iOS / Android) | Cannot cancel subscriptions in-app; use web browser or app-store account. | Account Owner for web subscriptions; app-store owner via Apple/Google accounts. | Depends on how the subscription was managed (see web vs store notes). | If bought via app store, refunds handled by Apple/Google. |
| Apple App Store / Google Play | Manage subscription and cancellations through Apple or Google account settings. | Purchaser (Apple ID / Google account holder) | Managed by app store policies; contact the store for retention/restore options. | Refunds and policy set by Apple or Google; contact the respective store. |
Key differences
Web-managed subscriptions offer Harvest-controlled hold and close options with specific data retention rules.
App-store purchases are managed by Apple/Google and follow those stores' refund and cancellation rules.
After cancelling
What to do next
- Export any data you need immediately if you plan to close the account; export windows are limited for immediate closures.
- Save invoices and receipts for your records, especially for annual billing or tax purposes.
Support links
- Version 1 billing - Closing or placing account on hold
- Version 2 billing - Cancelling or closing your account
- Mobile app overview (cancellation note)
- App Store / Google Play purchase help
- Harvest Terms of Service (refund and billing terms)
Address
Postal address
Harvest Electronics, PO Box 446, Masterton 5810, New Zealand.
Notes
You may send cancellation requests or supporting correspondence to the postal address above if desired.
For faster handling use the web Billing settings or the relevant app-store support channel depending on how you were billed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.