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Cancel HP SMART
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I hereby notify you of my decision to terminate the contract relating to the Hp Smart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hp Smart: Easy Method
What is Hp Smart
Overview
Hp Smart is an app and service ecosystem used to set up, manage and print from HP printers, and to subscribe to printer services such as Instant Ink or the HP All‑In Plan.
Core components
The product includes a free Hp Smart app for devices, optional subscription services (Instant Ink, All‑In Plan), and online account management via the Hp Smart dashboard.
How to cancel Hp Smart
Cancelling an order from HP NZ Online Store (goods)
- Before shipment: contact HP Customer Support by email at hpstorenewzealand@customerservice.team or call 0800 854 848 to request cancellation.
- If the order has already been processed or shipped: you cannot cancel; instead arrange a return and refund once HP receives the item.
Cancelling subscriptions via Hp Smart (Instant Ink / All‑In Plan)
- Open the Hp Smart app and sign in, or sign in to the Hp Smart dashboard online.
- Find the subscription section (Instant Ink or HP All‑In Plan) and select cancel. Follow on‑screen prompts to confirm cancellation.
- Note: uninstalling the app or deleting the app account does not cancel subscriptions - you must cancel via the subscription page in the app or dashboard.
Special rules for the HP All‑In Plan
- Cancel anytime via the dashboard or app.
- If cancelled within 30 days and you return the printer plus ink within 10 days, there is no cancellation fee.
- After 30 days (up to 24 months or 36 months for Smart Tank), cancellation fees may apply and reduce over time; no fee after 24 months for standard plans.
What happens when you cancel
Service access and billing
Subscription cancellations generally take effect at the end of the current billing cycle; you keep service until that date.
Final charges for the cycle may still occur; there is typically no pro‑rata credit beyond the unused portion unless HP notes otherwise.
Cartridges and device behaviour
For Instant Ink, when the subscription ends you should remove subscription cartridges and replace them with non‑subscription ink as instructed.
Be aware of reports that some cartridges may be disabled after subscription changes; keep records and photos if you experience issues.
Account and data
Cancelling a subscription does not automatically delete your Hp Smart account or app data; manage account deletion separately if required.
Uninstalling the app leaves subscriptions active unless you cancel them first through the app or dashboard.
Will I get a refund?
Refunds for HP NZ Online Store orders (goods)
If an order is cancelled before shipment, HP will refund the payment; credit card pre‑authorisations reverse automatically.
For PayPal refunds and refunds for returned shipped goods, processing typically takes around 5 business days after HP issues the refund.
Refunds for price drops and guarantees
If a qualifying price drop occurs within 21 days of purchase under HP's Price Guarantee, HP will refund the difference within about 5 - 10 business days.
Refunds for subscriptions (Instant Ink / All‑In Plan)
Subscriptions are generally not automatically refunded beyond any unused portion; cancellation takes effect at the cycle end and final billing occurs then.
There is no explicit universal 14‑day refund right for subscription services under HP's terms in New Zealand; check the specific plan terms and your billing statements.
Hp Smart plans and pricing
Summary of available plans
The Hp Smart app itself is free to download and use for basic functions in New Zealand.
Optional subscription services such as Instant Ink or HP+ incur monthly fees depending on the plan you select.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Hp Smart app (standard) | Free | One‑time download | Basic app functionality; free download from App Store or Google Play |
| HP+ with Instant Ink (after trial) | Starting from NZ$3.49/month | Monthly | Includes Instant Ink subscription plans starting from NZ$3.49/month after promotional period ends |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law, services and goods come with guarantees that cannot be excluded by suppliers.
If a product or service fails, consumers may be entitled to repair, replacement, or refund depending on the problem and reasonableness.
Remedies and compensation
- Right to a remedy (repair, replacement or refund) for failures not caused by the consumer.
- Compensation for reasonable foreseeable loss or damage resulting from the failure.
- These rights exist in addition to HP's own terms and do not depend on HP's stated policies.
Customer experiences
Reported problems
User reports commonly describe the Hp Smart app as flaky, slow, or unreliable when detecting printers or performing tasks.
Many users report difficulty cancelling Instant Ink or Hp Smart subscriptions and continued charges after attempting cancellation.
Support and cartridge reports
There are reports of cartridges being disabled or rendered unusable after subscription cancellation and of HP customer support being unhelpful in some cases.
While positive reviews were not notable in the sources used, individual experiences vary and not every customer will face these issues.
Documentation checklist
Essential documents to have ready
- Order number or invoice for purchases from the HP NZ Online Store.
- Hp Smart account email address and subscription ID (Instant Ink / All‑In Plan).
- Payment method details (last 4 digits of card, PayPal transaction ID).
Supporting evidence for disputes or returns
- Photos of the product, serial number and packaging where applicable.
- Proof of postage or return tracking number if sending items back.
- Screenshots of cancellation confirmations, billing statements or error messages.
Common mistakes
Assuming uninstall = cancel
Uninstalling the Hp Smart app or deleting the app account does not cancel subscriptions. Many users mistakenly expect the subscription to stop when the app is removed.
Always cancel subscriptions explicitly through the Hp Smart dashboard or the subscription management page before uninstalling.
Missing return or timing rules
Trying to cancel an order after it has shipped will not stop the shipment; the correct route is to accept delivery and then arrange a return per HP's returns process.
For the All‑In Plan, missing the 30‑day return window or the 10‑day ink return requirement can trigger cancellation fees - check the plan terms before returning.
Comparative recap
Quick comparison overview
This table compares cancellation and refund behaviour for common Hp Smart‑related items in New Zealand.
Comparison table
| Item | Cancel method | Refunds | Key conditions |
|---|---|---|---|
| HP NZ Online Store order (goods) | Contact HP Support (email or phone) before shipment | Refund if cancelled pre‑shipment; returns refunded on receipt (~5 business days) | Cannot cancel processed shipments; use returns process |
| Instant Ink subscription (via Hp Smart) | Cancel online via Hp Smart app/dashboard | No automatic pro‑rata refunds beyond unused portion; service continues until cycle end | Remove subscription cartridges and replace with non‑subscription ink when service ends |
| HP All‑In Plan | Cancel via app/dashboard; return printer + ink for fee waiver in 30/10 window | Fees may apply if outside the initial return window; fee reduces over contract duration | No fee after contract term (24 months standard; 36 months for Smart Tank) |
| Uninstalling app / deleting account | App uninstall does not cancel subscriptions | No refund - subscription remains active until cancelled properly | Cancel subscriptions first via the app or dashboard |
After cancelling
Practical next steps
- Keep cancellation confirmations, emails and screenshots until refunds or final bills are processed.
- If you returned goods, retain tracking and proof of postage until the refund appears on your account.
Helpful links and contact points
- HP New Zealand Online Store
- HP Instant Ink information (New Zealand)
- HP NZ Customer Support: email hpstorenewzealand@customerservice.team or phone 0800 854 848.
Address
Corporate contact address
Primary address on file for New Zealand correspondence:
c/KPMG, 18 Viaduct Harbour Avenue, Auckland 1010, New Zealand
Notes on postal cancellation
No dedicated postal cancellation address for Hp Smart was found; cancellations are handled online or by contacting customer support.
For returns, follow the instructions provided by HP Support or the returns process linked in your order or subscription details.