Cancel Identity Guard: Easy Method

What is Identity Guard

Overview

Identity Guard (now part of Aura) is a subscription identity‑protection and credit monitoring service that notifies you of potential identity risks and offers remediation support.

How it is delivered

Services are provided as digital subscriptions billed monthly or annually in USD, with tiers for individual and family coverage.

Purchases can be made directly via Identity Guard/Aura or through third‑party channels such as the Apple App Store, Google Play, or employer/reseller programs.

How to cancel Identity Guard

Cancel direct web subscriptions

• Sign in to your online Identity Guard/Aura account and find the subscription or billing section.
• Choose the cancel subscription option and follow prompts to confirm cancellation at least one day before your next billing date.
• If you prefer, contact customer service by phone or email and request cancellation; keep a written confirmation.

Cancel purchases via app stores or resellers

• For iOS (App Store): cancel through your Apple ID subscriptions in Settings; Identity Guard’s terms treat app purchases separately.
• For Android (Google Play): cancel via your Google Play subscriptions; Identity Guard’s terms do not detail Play Store processes.
• For employer/reseller enrollments: follow the enrollment channel’s cancellation rules; many employer or group plans have different procedures and restrictions.

What happens when you cancel

Access and billing

Cancellation stops future payments but does not usually cut access immediately.

You will typically retain service until the end of the current billing period after cancellation.

Account data and continuity

Your account data may remain according to Identity Guard/Aura retention policies; request data or account deletion through support if needed.

If you later re‑subscribe, previous settings or data may or may not carry over depending on company policies.

Will I get a refund?

Refunds for direct purchases

Annual plans purchased directly are eligible for a 60‑day money‑back guarantee as stated by Identity Guard.

Monthly plans purchased directly are generally not refundable; cancellation prevents future charges but typically does not prorate or refund unused time.

Other refund rules and exceptions

• Employee‑benefits or reseller purchases are generally not refundable; rules vary by enrollment type (voluntary, employer‑paid, user‑direct).
• If Aura (Identity Guard) terminates your account for reasons other than your breach, you may be eligible for a pro‑rated refund at Aura’s discretion.
• New Zealand consumers may have additional remedies under local consumer law where refunds may be required if services fail to meet statutory guarantees.

Identity Guard plans and pricing

Pricing summary

Identity Guard publishes USD pricing for individual and family plans. New Zealand customers are charged in USD and conversion to NZD is done by the payment provider.

Plan table

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Services must be supplied with reasonable care and skill, be fit for purpose, and not be misrepresented.

How this affects Identity Guard terms

• Terms that attempt to limit statutory rights (for example, arbitration or no‑refund clauses) may not override NZ law.
• If Identity Guard fails to deliver services that meet guarantees, you can seek remedies such as a refund, repair, or replacement under NZ law.
• Document issues and contact the company first; you may escalate to NZ consumer protection authorities if needed.

Customer experiences

Positive feedback

Some New Zealand reviewers praise helpful, thorough customer service representatives and successful issue resolution.

Positive comments often highlight specific staff members and attentive support interactions.

Negative feedback

Other reviewers report long wait times, unreturned calls, difficulty cancelling, unexpected renewals, and problems accessing accounts.

Complaints also include surprise price increases and frustrations when cancellations or refunds are not handled as expected.

Documentation checklist

What to have ready

• Account username or email used to register with Identity Guard/Aura.
• Subscription or order number, billing date, and payment method details (last 4 digits of card).
• Proof of purchase (email receipt), or employer/reseller enrollment details if applicable.

What to save after cancelling

• Written confirmation of cancellation (email or screenshot) with timestamp.
• Records of any refund decisions or reference numbers from support interactions.
• Copies of communications if you need to escalate under NZ consumer law.

Common mistakes

Canceling in the wrong place

Many users try to cancel through the app store when they purchased directly (or vice versa).

Always check where you bought the subscription (Identity Guard/Aura site, Apple ID, Google Play, or employer) and cancel in that channel.

Timing and expectations

Expecting an immediate refund for a monthly plan is a common error; monthly plans are typically non‑refundable.

Also, cancelling too close to the renewal date can result in one more charge; cancel at least one day before the next billing cycle.

Comparative recap

Key comparison

After cancelling

Next steps

Keep your cancellation confirmation and monitor your payment method for any unexpected charges.

If you believe a refund is due and it is refused, gather documentation and raise the issue with the company in writing.

Helpful links

• Identity Guard Terms of Use
• Identity Guard FAQ (refunds & billing)
• User reviews for context (Trustpilot NZ)
• Consumer Protection - New Zealand Government

Address

Mailing address for Identity Guard / Aura

P.O. Box 222455, Chantilly, VA 20153‑2455, United States

Notes about contacting by post

No New Zealand‑specific postal address is published; cancellations are usually handled online or by phone/email.

If you send postal correspondence, include copies of proof of purchase and a clear request for cancellation and any refund sought.