Cancellation Identity Guard: Easy Method

What is Identity Guard

Identity Guard (operating in Canada as Identity Protect Canada) is a subscription identity- and credit‑monitoring service that offers real‑time monitoring, credit reports, fraud resolution support and mobile access. Plans are billed monthly or annually and are governed by the provider’s online terms of service and provincial/consumer protection rules in Canada.

How to cancel Identity Guard

• Call the phone number shown on your account page or on emails from Identity Guard/Identity Protect Canada and request cancellation; keep the representative’s name and the time of the call.
• If you prefer written notice, send a cancellation letter to the mailing address the site lists for your region (the site lists Vancouver or Miami addresses for Identity Protect Canada); alternatively use the U.S. P.O. Box below if that is the address provided to you. Send by registered mail so you have proof of delivery.
• If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple ID or Google Play account (App Store/Google Play cancellations stop future billings but do not automatically generate refunds from the merchant).
• Do not rely on ordinary email as a cancellation method - Identity Protect Canada’s terms state you may not cancel via email.
• After cancelling, check your account and billing statements to confirm recurring charges have stopped; keep copies/screenshots of confirmation.

What happens when you cancel

Cancellation stops future recurring payments for your subscription; it does not automatically generate a refund for past payments or unused time. Depending on how you purchased (directly on the Identity Protect site versus through an app store), your access may continue until the end of the paid period or be handled according to store rules. The company’s terms also describe how account data and access are treated post‑cancellation; keep copies of any cancellation confirmations or messages you receive.

Will I get a refund?

Under Identity Protect Canada’s stated policy, payments for subscriptions are non‑refundable - no refunds or credits for partial months or upfront fees and no prorated refunds. For Identity Guard/Aura’s broader terms, refunds are generally at the company’s discretion; pro‑rata refunds may be possible only in limited cases (for example, if Aura terminates access without cause). Cancellation alone typically does not entitle you to a money‑back refund.

Identity Guard plans and pricing

Your consumer rights in Canada

Canadian consumers have statutory protections that can affect online and distance contracts - these vary by province. Some provinces offer cooling‑off or withdrawal rights; Quebec, for example, provides a 14‑day right of withdrawal for certain distance contracts. Contractual "no refund" clauses do not always override statutory consumer rights. If you believe a merchant’s billing, renewal or cancellation practices violate provincial consumer protection laws, contact your provincial consumer protection office for guidance and to file a complaint if needed. You can also dispute unauthorized charges with your payment provider or card issuer.

Customer experiences

User reports are mixed. Some customers describe helpful, knowledgeable recovery representatives and satisfactory support during identity recovery situations. Other customers report long hold times, difficulty getting callbacks, problems cancelling or stopping auto‑renewals, billing disputes, and instances where cancellation attempts appeared not to stop charges or to lose access to services. Trustpilot reviews for Identity Protect Canada include both positive comments about customer service and many complaints alleging unexpected charges or trouble cancelling.

Documentation checklist

• Account holder name, email, and account ID/username
• Subscription start date, trial details and billing frequency
• Billing statements or transaction IDs showing charges
• Copies/screenshots of cancellation requests, confirmations, and chat/phone notes (include names/dates)
• Registered mail receipt or courier tracking number if you mailed a cancellation

Common mistakes

Common errors include attempting to cancel by ordinary email (which Identity Protect Canada’s terms disallow), cancelling the account on the website but forgetting to cancel an App Store/Google Play subscription (which is managed separately), failing to keep proof of cancellation or delivery receipts, and assuming cancellation will trigger an automatic refund - cancellation commonly only prevents future charges. Also check whether you are still within any trial period and understand its terms to avoid unexpected post‑trial billing.

Comparative recap

After cancelling

After you cancel, verify your next billing cycle to ensure no further charges occur and keep all confirmation records. If you see unauthorized charges after cancellation, contact your bank or card issuer to dispute them and consider blocking or replacing the payment card. For more information or to review the company’s cancellation and refund terms, see the Identity Protect Canada terms and Identity Guard/Aura legal pages:

Identity Protect Canada - Terms & Conditions

GuardID app legal / Identity Guard guidance

Identity Guard / Aura - Terms of Use

Address

Send written cancellation requests by registered mail for proof of delivery. Use the mailing address provided to you by the service; if instructed to use the U.S. mailing address, send to:

P.O. Box 222455
Chantilly, VA 20153‑2455
United States

Keep the registered‑mail receipt and any tracking information as part of your documentation. If you need further help understanding provincial consumer protections, contact your provincial consumer protection office.