Cancel Ifax: Easy Method

What is Ifax

Overview

iFax is a digital fax service that lets users send and receive faxes from mobile apps and the web. It stores fax numbers and supports recurring usage across devices.

Typical use

Users choose a subscription or pay-per-use plan to send faxes without a physical fax machine. The service is offered through app stores and directly via the iFax website.

How to cancel Ifax

Cancel via Apple App Store (iTunes)

• Open Settings → App Store → tap your Apple ID → Subscriptions → select iFax.
• Tap Cancel Subscription. You must cancel at least 24 hours before the trial ends or before the renewal date to avoid charges.

Cancel via Google Play

• Open Google Play → Menu → Subscriptions → select iFax and choose Cancel.
• Cancel before the subscription auto-renews to stop future billing.

Cancel via Microsoft Store (Microsoft Pay)

• Sign in to your Microsoft account → Services & subscriptions → find the iFax subscription.
• Use the subscription management options to cancel as shown on Microsoft support pages.

Cancel via the iFax website / web purchase

• Sign in to your iFax account and go to Settings → Plan & Account → Plan → Edit Plan → Change Plan.
• Click "Delete Account" to cancel. Allow at least 24 hours before renewal to prevent the next charge.

What happens when you cancel

Access after cancellation

After cancelling a paid subscription you typically retain access until the end of your paid billing period. Access may end immediately for certain trial terminations.

Billing and renewal

Cancelling stops future auto-renewals but does not automatically issue refunds for the current active period. Make sure you cancel before the renewal cutoff noted in your platform rules.

Data and account retention

Your account data (sent/received faxes, contacts) may remain available after cancellation, but policies vary. Export any important documents before deleting your account.

Will I get a refund?

General refund policy

• All payments are final and non-refundable during an active subscription period unless iFax decides otherwise.
• Refunds for early termination are not generally provided; any refund is at iFax's sole discretion and may be issued as service credit.

Free trial and withdrawal right

• Free trial rights: a free trial is available (App Store trial is 7 days) and must be cancelled at least 24 hours before it ends to avoid a charge.
• Continuing past the free trial is treated as acceptance of the subscription and waives the trial withdrawal right.

App store specifics and exceptions

For Apple: the free trial lasts 7 days on the App Store. Unused portions of the trial are forfeited when you purchase a subscription.

If you believe you were charged in error or experienced service failure, contact iFax support and the app store payment provider; remedies may be considered case-by-case.

Ifax plans and pricing

Overview of plans

Plan details and prices vary by platform, region, and promotions. Exact costs are shown at purchase time in the app store or on the iFax website.

Summary table

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act and the Fair Trading Act, New Zealand consumers are protected against misleading conduct and services not provided as advertised.

Free trial and misleading conduct

If a "free trial" charges immediately or hides renewal information, this may be considered misleading under the Fair Trading Act.

How to seek remedies

• Contact iFax support first and keep evidence (screenshots, confirmations, billing records).
• If unresolved, you can raise the issue with consumer protection agencies such as Consumer Protection NZ or seek dispute resolution through the app store/payment provider.

Customer experiences

Positive feedback

Some users report iFax works well when functioning, stores fax numbers for quick reuse, and can be quick and reliable with responsive support.

Negative feedback

Other users report being charged despite cancelling trials, difficulty obtaining refunds, and problems with hidden auto-renewal or lack of support response.

What this means for you

Expect generally functional service but protect yourself by noting renewal dates, keeping cancellation confirmations, and saving receipts and screenshots.

Documentation checklist

Essential records to keep

• Purchase receipts and billing statements showing dates and amounts.
• Screenshots of subscription pages, trial start/end dates, and cancellation confirmations.
• Copies of emails or support tickets exchanged with iFax or the app store.

Optional but helpful items

• Exported faxes or contact lists you want to retain after account deletion.
• Notes of any error messages or service interruptions that affected functionality.

Common mistakes

Missing the cancellation window

Many users forget to cancel at least 24 hours before the trial ends or renewal date and are then charged. Always check the platform-specific cutoff times.

Canceling in the wrong place

Canceling the app but not the subscription in the App Store or Google Play will not stop billing. You must cancel via the store where the subscription was purchased.

Assuming refunds are automatic

Expect that refunds are not automatically provided for early cancellation. Request a refund through the app store or iFax support and keep evidence to support your claim.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save confirmation of cancellation and any reference numbers or emails.
• Export important faxes and contacts before deleting your account.

Where to get help

• iFax support page: iFax website.
• Apple subscriptions help: Manage subscriptions on Apple.
• Google Play subscriptions help: Manage subscriptions on Google Play.
• Microsoft subscriptions help: Manage Microsoft subscriptions.

Address

Official contact address

Chillisoft Ltd (iFax)

PO Box 7429, Wellesley Street, Auckland, New Zealand

Notes about postal cancellations

Cancellation is normally handled via the app or website; no separate postal cancellation address is specified beyond the company mailing address above.