Cancel Myfax: Easy Method

What is Myfax

Overview

MyFax is an online fax service that lets users send and receive faxes via email, web interface, or mobile apps.

It is marketed to home offices and businesses with tiered plans based on monthly page allowances.

Core features

Typical features include a dedicated fax number, inbound/outbound pages, and web/app access to sent/received faxes.

Pricing is displayed in US dollars on public pages; App Store subscriptions appear separately where available.

How to cancel Myfax

Online cancellation (recommended)

• Go to the MyFax cancellation page: www.myfax.com/cancel.
• Follow the on‑screen instructions to submit a cancellation request through the portal.
• Wait for a cancellation confirmation email - your account is only considered cancelled once that email is received.

Other routes and important notes

• App Store / Google Play: No official MyFax guidance for cancelling via app stores was found; if you subscribed through an app store, cancel the subscription through your Apple or Google account as well.
• Phone: Official MyFax support indicates phone support is no longer offered; any phone numbers found on third‑party sites may be outdated or non‑operational.

What happens when you cancel

Access and service end

Canceling stops future billings but your access period depends on when the cancellation takes effect in MyFax records.

You should keep the confirmation email as proof of cancellation and the effective date.

Billing, renewal and data

Auto‑renewal should stop after confirmed cancellation, but users have reported cases of continued charges until cancellation was confirmed.

Your stored faxes and account data are typically retained per MyFax policies; check the confirmation message or contact support to confirm retention periods.

Will I get a refund?

Policy summary

MyFax terms mention a 14‑day refund/right of cancellation specifically for UK consumers only; no explicit refund or cooling‑off policy for New Zealand customers is listed.

There is no clear, published New Zealand refund policy in the MyFax terms available publicly.

Exceptions, practical steps and recommendations

• If you believe a charge is incorrect, collect evidence (receipts, cancellation confirmation, screenshots) and contact MyFax support in writing.
• Customer reviews indicate refunds were sometimes obtained only after direct support contact; conversely, some customers reported difficulty receiving refunds.
• If you paid via Apple/Google, check their refund processes as app‑store purchases may follow the store’s refund rules.

Myfax plans and pricing

Pricing table

Notes on pricing

Prices shown publicly are in US dollars; no New Zealand dollar pricing was found on official MyFax pages or the NZ App Store listing as of early 2026.

If you subscribed through an app store the billed amount may differ (App Store subscription listed separately).

Your consumer rights in New Zealand

Relevant New Zealand protections (summary)

New Zealand consumers are covered by laws such as the Consumer Guarantees Act and the Fair Trading Act which protect against faulty, misrepresented or unfairly supplied services.

MyFax’s public terms do not explicitly reference New Zealand‑specific cooling‑off rights or guarantees.

What you can do if something goes wrong

• Document the issue and attempt resolution with MyFax support in writing (email/chat), including account details and evidence.
• If unresolved, consider contacting Consumer NZ or the Commerce Commission for guidance on unfair practices and next steps.
• If you paid by credit card, you may also contact your card issuer about disputed charges and possible chargebacks.

Customer experiences

Positive feedback

Many users praised quick, professional help via chat or email for billing corrections and technical issues.

Where support engaged, customers reported efficient resolution of routine account or setup questions.

Negative feedback

Common complaints include difficulty cancelling, continued charges after cancellation attempts, and lack of working phone support.

Some users also reported unexpected over‑usage fees or unclear billing limits leading to surprise charges.

Documentation checklist

What to collect before you cancel or dispute

• Account username/email and account ID if available.
• Copies/screenshots of invoices, payment receipts and subscription start dates.
• Any cancellation submissions and the cancellation confirmation email (if received).
• Records of chat or email exchanges with MyFax support, including timestamps.

How to present evidence for a refund or dispute

• Summarise the requested outcome (refund, stop future billing) clearly at the top of your message.
• Attach chronological evidence (screenshots, receipts, cancellation attempts) and reference dates and times.

Common mistakes

Typical errors

Not waiting for or saving the cancellation confirmation email is a frequent mistake; without the confirmation the account may still be active.

Assuming cancelling in the app or with the app store automatically cancels MyFax’s web account can lead to continued charges.

How to avoid these mistakes

Always request and retain written confirmation of cancellation and check your card/bank statements after cancellation to ensure no further charges occur.

Do not rely on phone numbers found on third‑party sites; use the official cancellation page or official support channels and keep records of any contact.

Comparative recap

Quick comparison table

Takeaway

Cancellation is possible but must be done via the official web cancellation portal and confirmed by email.

Document all steps and be prepared to contact support in writing if billing or refund issues arise.

After cancelling

Follow-up actions

• Save the cancellation confirmation email and check your payment method for any further charges over the following billing cycles.
• If you see further charges, contact MyFax support in writing with your evidence and request a refund or correction.

Helpful links

• MyFax cancellation page: www.myfax.com/cancel
• Manage Apple subscriptions: Apple - manage subscriptions
• Manage Google Play subscriptions: Google Play - manage subscriptions
• Consumer guidance in New Zealand: Consumer Protection NZ

Address

MyFax contact address

MyFax does not publish a New Zealand postal address for cancellations on its public pages.

Official cancellation is handled online via the MyFax portal or through their web support channels.

New Zealand postal or local address

No New Zealand postal address for MyFax cancellation was found in public documentation; international users should use the online cancellation page or app store subscription management.

If you need escalation, keep written records and consider using consumer protection channels in New Zealand as noted above.