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Cancellation service #1 in New Zealand
Cancel Ink: Easy Method
What is Ink
Service overview
Ink (also referred to as Get Ink in some materials) is a digital subscription service providing access to content and services via web and mobile platforms.
The service offers recurring subscriptions that are managed either through the Ink platform or through third-party app stores.
Where it is used
Ink is available to New Zealand users through the web and via iOS and Android apps distributed through Apple App Store and Google Play.
Terms and consumer interactions are governed by Ink's terms of service and the policies of the app stores when applicable.
How to cancel Ink
Cancel via the web platform
- Sign in to your account on the Ink platform.
- Go to Settings or Account > Subscriptions.
- Select the Get Ink subscription and choose Cancel to stop future billing.
- Note: cancelling ends future billing but does not trigger refunds for prepaid fees. Get Ink terms.
Cancel via mobile app stores
- iOS (App Store): Open Settings → your Apple ID → Subscriptions → select the app → Cancel. Request refunds from Apple if needed. Apple help.
- Android (Google Play): Open Play Store app → profile icon → Payments & subscriptions → Subscriptions → Cancel. Refunds, if any, must be handled through Google. Google Play guide.
What happens when you cancel
Access after cancellation
When you cancel, future billing stops but access typically continues until the end of the current paid period.
Make sure to check your account details for the exact end date of service access.
Renewal and billing
Cancelling prevents future automatic renewals; it does not remove charges already processed before cancellation.
Plan changes or reactivation may be available through your account settings depending on platform rules.
Data and account content
Your account data and content may remain accessible according to Ink's data retention practices and terms of service.
Export or save any important data before the subscription end date if you need a local copy.
Will I get a refund?
Standard refund policy
Get Ink does not provide refunds for any prepaid subscription fees, regardless of where the subscription was made.
Cancellation terminates future billing but does not result in reimbursement of fees already charged. Get Ink terms.
Exceptions via app stores
- If you subscribed via Apple App Store, any refund request must be submitted to Apple directly; Ink does not control App Store refunds. Apple refund info.
- If you subscribed via Google Play, refund requests must be managed through Google Play support. Ink cannot grant Play Store refunds. Google Play guide.
Ink plans and pricing
Overview of available plans
Specific plan names and prices are not published in the provided materials for New Zealand.
Pricing and plan structure may vary by market and platform; check your account or the app store listing for current details.
Table of plans
| Plan | Price |
|---|---|
| Subscription plans | Varies |
Your consumer rights in New Zealand
Cooling-off and distance sales
New Zealand consumer law typically provides a 14-day cooling-off period for unsolicited or distance-sold goods or services in some situations.
However, digital subscription terms may explicitly exclude such rights; no 14-day cooling-off mention appears in Ink's publicly referenced terms. Ink NZ terms.
Where app store purchases differ
- Purchases made via Apple or Google are subject to Apple’s or Google’s refund and consumer policies.
- For app-store subscriptions, contact Apple or Google support for disputes, chargebacks, or refund requests.
Practical tips
Time your cancellation to avoid paying for unused future service since prepaid fees are non-refundable under Ink’s terms.
Keep records of purchase receipts and subscription IDs to support any dispute or refund request to app stores.
Customer experiences
Availability of reviews
No verified user reviews of Get Ink were found on TrustPilot or ProductReview New Zealand in the provided data.
This means independent, publicly-verified customer feedback was not available for summary.
Balanced perspective
Without verified reviews, evaluate Ink based on its published terms, trial offers (if any), and the app-store ratings you can view on your device.
For platform-specific issues (billing or refunds), app-store support channels are often the quickest route for resolution.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe to Ink.
- Subscription ID or transaction receipt showing payment date and amount.
- Confirmation of whether the subscription was started via web, Apple App Store, or Google Play.
What to keep after cancelling
- Cancellation confirmation or screenshot showing subscription status changed to cancelled.
- Any correspondence with Ink support or app-store support relating to the subscription.
Common mistakes
Assuming automatic refunds
A common error is assuming cancelling triggers a refund; Ink’s terms state prepaid fees are non-refundable.
If you expect a refund after cancelling, contact the platform provider (Apple or Google) only if you subscribed through them.
Not checking platform of purchase
Another frequent mistake is trying to cancel via the web when the subscription was set up through an app store; that will not stop app-store billing.
Always confirm whether the subscription was created on getink.app, via your Apple ID, or via Google Play.
Comparative recap
Quick comparison of cancellation methods
The table below summarises the three main cancellation routes and refund responsibility.
Summary table
| Method | How to cancel | Refund responsibility |
|---|---|---|
| Web (Get Ink) | Account Settings → Subscriptions → Cancel on the platform. Get Ink | Ink: No refunds for prepaid fees. |
| App Store (iOS) | Settings → Apple ID → Subscriptions → select app → Cancel. Apple help | Apple handles refund requests; contact Apple for refunds. |
| Google Play (Android) | Play Store app → Profile → Payments & subscriptions → Subscriptions → Cancel. Google guide | Google handles refund requests; contact Google Play for refunds. |
After cancelling
Next steps
Note the end date of your current paid period and save any content you need before access ends.
Monitor your bank or card statement to confirm that future auto-renewal charges have stopped.
Helpful links and contacts
- Get Ink terms and account: getink.app/terms
- Apple subscription help and refunds: support.apple.com and how to cancel via Apple
- Google Play subscriptions: support.google.com/googleplay and Google Play unsubscribe guide
Address
Postal address
PO Box 1035, Palmerston North 4440, New Zealand.
Alternative contact
For a street/head office address or additional contact details, refer to the company website or the contact section of Ink's New Zealand pages.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.