Cancel Justdone: Easy Method

What is Justdone

Overview

JustDone is an online service that offers access to multiple AI writing and productivity tools, marketed for tasks like academic help, content creation, and editing.

The service is subscription‑based and offers short trial access plus monthly and annual membership options.

How it is delivered

Access is provided via the JustDone website and apps, with features grouped as “35+ AI tools” in marketing materials.

Billing and account controls are handled through the website or the relevant app store, depending on how you subscribed.

How to cancel Justdone

Important timing rule

To avoid being charged, JustDone’s Terms of Use require you to cancel at least 24 hours before the end of the trial or the current subscription period.

This 24‑hour rule is in the publicly available Terms (last updated 17 July 2023).

Step‑by‑step cancellation methods

• If you subscribed on the JustDone website or app: log in, go to your account/subscriptions, and select the cancel or manage subscription option; confirm cancellation at least 24 hours before renewal.
• If you subscribed via Apple App Store: cancel through your Apple ID subscriptions (Settings > [your name] > Subscriptions) and confirm cancellation more than 24 hours before renewal.
• If you subscribed via Google Play: cancel from Google Play (Play Store > Profile > Payments & subscriptions > Subscriptions) and confirm cancellation more than 24 hours before renewal.
• If the website UI is unclear or you prefer written notice: send a cancellation request to Just Done Ltd by post to the postal address below, or use any official contact form or support email provided on the website.
• Keep screenshots or confirmation emails showing the cancellation date and time in case of later disputes.

What happens when you cancel

Access after cancellation

When you cancel, you will generally retain access until the end of the current billing period or the trial end date.

Access termination typically does not take immediate effect if you cancel mid‑period; it prevents auto‑renewal at the next cycle.

Renewal and data handling

Cancellation prevents future automatic charges but does not necessarily erase your account data; check account settings for deletion options.

If you want data removed, request account deletion explicitly and keep a copy of any confirmation from support.

Will I get a refund?

Official policy summary

JustDone’s Subscription Terms reference a “Refund rules” section, but no full refund details are visible in the publicly available summary.

There is no explicit statement in the public Terms about a statutory cooling‑off period or guaranteed refunds.

Exceptions and reported experiences

• Reported customer experiences include refunds being processed (some told 14 business days) and some refunds arriving sooner.
• Third‑party complaint sites list common issues such as denied refunds after cancellation and a difficult refund process.
• If you believe a charge is unauthorised or in breach of local law, contact your card issuer as a next step while you pursue the merchant.

Justdone plans and pricing

Current published plans

Price notes for New Zealand customers

No NZD‑specific pricing is published; prices appear in USD only and your bank will convert charges to NZD at the applicable exchange rate.

Always check the currency shown at checkout and your card statement for the final converted amount.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by the Consumer Guarantees Act 1993 for goods and certain services, including remedies for faulty or mis‑described digital services.

Even if a merchant’s terms limit refunds, statutory remedies under local law may still apply in appropriate cases.

Practical steps to enforce rights

• Document the issue clearly (screenshots, statements, emails) and request a refund or remedy in writing from the merchant.
• If the merchant refuses and you believe the service is faulty or misrepresented, seek advice from Consumer NZ or consider lodging a complaint with your payment provider.

Customer experiences

Positive feedback

Many users praise JustDone for being easy to use, fast, and effective for writing or academic help.

Some reviewers also report responsive customer support that helped resolve issues and processed refunds.

Negative feedback

Complaints include inconsistent tool outputs (for example, unreliable AI‑detection results) and confusing cancellation flows.

Other reports mention unexpected charges after free trials, delays or difficulty obtaining refunds, and post‑cancellation marketing emails.

Documentation checklist

What to keep before cancelling

• Account email and username associated with the subscription.
• Subscription plan name, start date, trial end date, and billing receipts.
• Screenshots of subscription settings and any cancellation confirmation screens.

What to keep after cancellation

• Confirmation email or screenshot showing cancellation date/time and that renewal was disabled.
• All correspondence with JustDone support and any refund confirmations.
• Bank or card statements showing the original charge and any refunded amount.

Common mistakes

Missing the 24‑hour cut‑off

A frequent error is cancelling too close to the renewal time; JustDone requires cancellation at least 24 hours before the period ends.

Allow a buffer and cancel a day or two earlier to avoid timezone or processing issues.

Not checking where you subscribed

Some users cancel in the web account while they were billed through Apple or Google, which does not stop store‑side auto‑renewals.

Always verify whether the subscription is managed by Apple, Google Play, or directly by JustDone, then cancel in that service.

Comparative recap

Quick plan comparison

Key takeaways

Monthly and annual plans offer full access to the same toolset; pricing and billing cadence differ.

Watch trial auto‑renewal terms closely and convert USD charges to NZD before completing a purchase if you need exact local cost estimates.

After cancelling

Follow up actions

Save your cancellation confirmation and monitor your bank statement for any unexpected subsequent charges.

If you do receive an unexpected charge, contact JustDone support first, then your bank or card issuer if necessary.

Useful links

• JustDone Terms of Use
• JustDone Subscription Terms
• JustDone reviews (Trustpilot NZ)
• Third‑party refund guides
• Reported user experience (example)

Address

Primary postal address

Just Done Ltd

Berwick Road 58, SK17 9PE Buxton, United Kingdom

Notes on corporate locations

Consumer reporting and public records also reference alternative corporate offices in other jurisdictions; use the postal address above for cancellations by mail.

If you need further help, contact JustDone support via the links above and keep records of all correspondence.