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Cancellation service #1 in New Zealand
Justdone Ai is a suite of AI writing and detection tools offered via justdone.com and mobile apps.
It includes humanizers, checkers and other AI helpers designed for writing, research and content review.
Access is sold as time-based subscriptions (trial, monthly, annual) and is subject to the provider’s terms of use.
Official terms were updated on 17 July 2023; users should review the provider’s terms for the latest details.
Cancelling typically stops future auto-renewals but does not always remove access immediately.
In many services, access continues until the end of the current paid period; confirm your specific expiry in your account or with support.
Auto-renewal is enabled by default and must be cancelled at least 24 hours before the trial or current period ends to avoid renewal.
If you are billed via Apple or Google, those platforms control billing and refunds for those charges.
JustDone does not publicly guarantee refunds in its Terms; no explicit refund policy is published in the provider’s terms.
Because there is no clear, published refund guarantee, refunds are not promised by default.
Official prices are listed in USD; NZD figures below are approximate conversions (USD 1 = NZD 1.60 used for estimates).
Actual NZD charges will vary by bank or card exchange rate and platform fees.
| Plan | Price (approx NZD) | Period | Features |
|---|---|---|---|
| 7-Day Trial | NZ$1.60 - NZ$3.20 | 7 days | Full access to all tools; auto-renews to monthly plan if not cancelled |
| Monthly Unlimited Plan | NZ$32.00 - NZ$48.00 per month | Monthly | Access to all 35+ AI tools |
| Annual Unlimited Plan | NZ$16.00 - NZ$40.00 per month equivalent | Annual (billed yearly) | Access to all tools; discounted monthly equivalent |
| Trial auto-renew (if not cancelled) | NZ$64.00 per month (approx) | Monthly | Full access - triggered if 7-day trial isn't cancelled |
In New Zealand, the Consumer Guarantees Act and Fair Trading Act protect consumers against products or services that are not fit for purpose or are misrepresented.
These laws can apply to digital services if the service does not perform as advertised or if terms are unfair.
Many users praise ease of use, speed and utility for writing and research tasks.
Some reviewers report helpful features (humanizer, checkers) and responsive support that resulted in refunds or quick resolutions.
Common complaints include false AI-detector flags and perceived unreliability of detection tools.
There are reports of trouble cancelling on the website, disabled cancel functions, and continued charges after attempted cancellation.
Waiting until the trial or billing day to cancel can result in an unwanted renewal; JustDone requires cancellation at least 24 hours before period end.
Always note the exact cancellation deadline and act earlier to allow for time zone or processing differences.
Many users assume cancelling on the website will stop charges billed through Apple or Google; it usually does not.
If you subscribed via Apple or Google, cancel through the respective store to stop further billing there.
The table below summarises key points to help decide what steps to take and what to expect from each plan or platform.
| Item | Web subscription (justdone.com) | iOS / App Store | Google Play |
|---|---|---|---|
| How to cancel | Account settings or support on justdone.com | Apple ID > Subscriptions in iOS Settings | Google Play Store > Payments & Subscriptions > Subscriptions |
| Billing control | JustDone (direct billing) | Apple controls billing and refunds | Google controls billing and refunds |
| Refund likelihood | No public guarantee; case-by-case | Apple refund rules apply; request via Apple | Google refund rules apply; request via Google |
Check your account for a cancellation confirmation email or a changed subscription status.
Save any confirmation messages or screenshots as proof in case of future charges.
Just Done Ltd, Berwick Road 58, SK17 9PE Buxton, United Kingdom.
Secondary sources sometimes report other locations (Cyprus, London); the primary listed address above is the one available in public records.
If you need to escalate a complaint and require an official postal address, use the registered address above and keep copies of all correspondence.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.