Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kahoot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kahoot: Easy Method
What is Kahoot
Overview
Kahoot! is an online platform for creating and running quizzes, polls and interactive learning activities.
It is used by educators, businesses and individuals to deliver live and self-paced learning experiences.
Typical uses
Common uses include classroom engagement, remote training, team-building and formative assessment.
Kahoot! offers free and paid plans with varying participant limits and premium features.
How to cancel Kahoot
On the web (direct subscription)
To cancel a web subscription open your Kahoot! account settings and go to Billing.
- Sign in at your Kahoot! account.
- Navigate to Account settings > Billing > Manage subscription.
- Choose Cancel to stop the next renewal; you keep paid features until the billing period ends.
- No automatic refund is issued for the remaining period after cancellation.
Official cancellation guide: How to cancel a web subscription.
On iOS (App Store)
Subscriptions bought through Apple must be cancelled through Apple, not Kahoot!.
- Open the App Store, go to your account, select Subscriptions and cancel the Kahoot! subscription.
- Or cancel via the Apple subscriptions web portal or device settings.
On Android (Google Play)
Subscriptions purchased via Google Play must be cancelled in Google Play’s subscription settings.
- Open Google Play, tap Menu > Subscriptions, find Kahoot! and cancel.
- Alternatively use the Google Play web portal to manage subscriptions.
Official guidance for mobile subscriptions: How to manage mobile subscriptions.
What happens when you cancel
Access and billing
Cancelling stops future renewals but does not remove access immediately.
You retain paid features until the end of the current billing cycle after cancellation.
Data and account
Your account, quizzes and data remain available according to your plan and Kahoot!’s retention rules.
If you later re-subscribe, your content usually remains accessible under the same account.
Will I get a refund?
Standard refund policy
Consumers have a legal right to withdraw from a feature/service subscription within 14 days of purchase and receive a full refund if they cancel in writing.
- Make the request in writing (for example via Kahoot!’s support request form) within 14 days to claim a refund for eligible feature subscriptions.
See Kahoot!’s refund policy: Kahoot! refund policy.
Exceptions and third-party purchases
Content-based subscriptions (AccessPass, marketplace content) grant immediate access and are not refundable under Kahoot! policy.
- Downgrades or cancellations outside the 14-day period take effect at the end of the billing cycle and do not entitle you to a refund.
- If you purchased via Apple or Google, you must request refunds through those providers; Kahoot! cannot process them.
Kahoot plans and pricing
Pricing overview
Below are representative NZD-equivalent prices converted from USD list prices (approx. 1 USD ≈ NZ$1.60).
Actual billed amounts may vary based on exchange rates and regional pricing applied at checkout.
Plans and features
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Kahoot!+ Bronze (Personal) | NZ$~4.80/month or NZ$~57.60/year | Monthly or Annual | Up to 25 participants, question bank, multi-select, puzzle, premium images, 1 K! Kids profile |
| Kahoot!+ Silver (Personal) | NZ$~12/month or NZ$~192/year | Monthly or Annual | Up to 50 participants, themes, characters, drop-pin, poll, up to 3 K! Kids profiles |
| Kahoot!+ Gold (Personal) | NZ$~40/month or NZ$~230/year | Monthly or Annual | Up to 100 participants, full customization, team mode, multiple game results, up to 5 K! Kids profiles, AI-enhanced features, AccessPass content |
| Kahoot! Schools - Bronze | NZ$~4.80/month or NZ$~67.20/year | Monthly equivalent (annual billed) | Up to 50 players, AI content creation, basic question types, classic live mode, reports |
| Kahoot! Schools - Silver | NZ$~11.20/month or NZ$~134.40/year | Monthly equivalent (annual billed) | Up to 100 players, feedback question types, lecture mode, solo modes, more languages and presentation modes |
| Kahoot! Schools - Gold | NZ$~19.20/month or NZ$~230.40/year | Monthly equivalent (annual billed) | Up to 200 players, full AI toolkit, advanced reports, Super Kahootopia, AccessPass |
| Kahoot! Schools - One (Enterprise) | NZ$~30.40/month or NZ$~364.80/year | Monthly equivalent (annual billed) | Up to 800 players, all previous plus Kahoot! One features |
- Note: Prices are approximate conversions and may differ slightly at checkout due to exchange rates and regional pricing.
Your consumer rights in New Zealand
Cooling-off and withdrawal
Under New Zealand consumer law, digital subscriptions generally fall under the Fair Trading Act and Consumer Guarantees Act.
Consumers have a 14-day cooling-off period for services not fully delivered at time of purchase, aligned with Kahoot!’s 14-day withdrawal policy for feature subscriptions.
Quality, content and third-party purchases
Immediate-access digital content (e.g. AccessPass, marketplace items) is commonly exempt from withdrawal rights in e-commerce rules.
- Statutory protections still apply for unacceptable quality or not fit for purpose, which Kahoot!’s policy does not override.
- Refunds for purchases made via Apple or Google must be pursued through those providers’ channels.
Customer experiences
Positive feedback
Many users praise Kahoot! for being fun, engaging and intuitive, especially in classroom settings.
- Users highlight colourful visuals, ease of quiz creation and strong student engagement.
- Teachers and non‑technical users often report the tool is straightforward to learn and use.
Negative feedback
Common complaints include pricing concerns, limited free features and usability issues in some cases.
- Users report frustrations with subscription costs, missing monthly-only options and perceived paywalling of features.
- Some reviewers mention interface clutter, occasional glitches during live sessions and poor refund outcomes after cancellation.
Documentation checklist
Required information
- Account email address used to purchase the subscription.
- Order ID, subscription reference or transaction date (payment receipt where available).
- Platform used to buy (Web, Apple App Store, Google Play).
How to submit
- For web purchases: use Kahoot!’s support request form and include the items above.
- For Apple/Google purchases: use the respective provider’s refund or subscription support channels and provide relevant receipts.
Common mistakes
Mistakes during cancellation
A frequent error is attempting to cancel an Apple or Google Play subscription via Kahoot!’s web settings; those must be cancelled with the store used to purchase.
Another mistake is cancelling but not checking which account was charged (multiple accounts or emails can cause confusion).
Mistakes with refunds
Expecting a pro‑rata refund after cancelling mid‑billing cycle is common but usually incorrect; refunds are only available under specific conditions.
Missing the 14‑day written withdrawal window or not providing proof of purchase often invalidates refund requests.
Comparative recap
Summary table
| Platform | Where to cancel | Who handles refunds | Typical effect |
|---|---|---|---|
| Web (direct via Kahoot!) | Account settings > Billing > Manage subscription | Kahoot! (refunds subject to 14‑day rule and policy) | Stops renewal; access until end of billing period |
| iOS (App Store) | Apple App Store subscription management or Apple web portal | Apple | Cancel through Apple; Kahoot! cannot cancel or refund these purchases |
| Android (Google Play) | Google Play Subscriptions settings or web portal | Cancel through Google Play; refunds handled by Google per their policies |
Quick takeaways
- Cancel web subscriptions inside your Kahoot! account; cancel mobile purchases through the store used.
- Refunds are limited: 14‑day written withdrawal for feature subscriptions, no refunds for immediate-access content, and third‑party store refunds go via Apple/Google.
After cancelling
What to check
Confirm the cancellation in your Kahoot! account and keep any confirmation emails or screenshots for your records.
Verify the date your paid features will expire so you can export or back up any needed content before access ends.
Helpful links and support
- How to cancel a web subscription: support.kahoot.com - cancel web subscription
- Manage mobile subscriptions: support.kahoot.com - mobile subscription management
- Refund policy details: support.kahoot.com - refund policy
Address
Business registration
Registered/service address in New Zealand:
Young Read Woudberg Limited, 13 McLean Street, Tauranga 3110, New Zealand
Contact method
Kahoot! global operations encourage online support request forms rather than postal cancellation.
If you need to contact them, use the official support links above as the primary channel.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.