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Cancel KEEPER
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Keeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Keeper: Easy Method
What is Keeper
Overview
Keeper is a password manager and secure vault service that stores passwords, files, and sensitive data and syncs them across devices.
Main features
Keeper offers plans for individuals and families, add-on secure file storage and breach monitoring, plus device syncing and emergency access features.
How to cancel Keeper
Cancel if subscribed via Apple App Store
- Open your iPhone/iPad Settings or the App Store account subscriptions area.
- Find Keeper in your subscriptions and cancel through Apple's subscription settings; you cannot cancel Keeper subscriptions inside the Keeper app or website.
- Refer to Apple support if you need help with App Store billing or refunds.
Cancel if subscribed via Google Play
- Open the Google Play Store app and tap your account → Payments & subscriptions → Subscriptions.
- Select Keeper and cancel from the Play Store subscription settings; do not expect an in-app cancel option in Keeper.
- Google Play manages billing and refunds for Play Store purchases.
Cancel if subscribed directly via Keeper website or by contacting Keeper
- If you purchased directly from Keeper, send a clear and unambiguous termination notice to Keeper using official contact methods referenced in their Terms.
- For open-ended subscriptions (for example monthly), cancellation generally takes effect one day after Keeper receives your written notice. See Keeper Terms: keeper.app/terms-conditions.
- Keeper does not provide an in-app or website “cancel subscription” self-service button; you may need to contact support or use the platform where you subscribed.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals for the subscription period you cancel.
You usually retain access for the remainder of the paid term; access rules can vary by purchase method.
Your data
- Your saved passwords and vault data normally remain in your account after cancellation unless you delete them.
- If you want data removed, follow Keeper’s account deletion process or request deletion when you cancel.
Will I get a refund?
Keeper refund policy
Keeper generally treats subscriptions as prepaid and non-refundable.
Prepaid fees for the current subscription term are typically not refunded if you terminate early.
Exceptions and New Zealand law
- Keeper may not offer proration or reimburse unused periods except where required by applicable law.
- If you believe Keeper’s conduct is unfair or misleading, New Zealand consumer protections may provide remedies that override contract terms in some cases.
- See Keeper Terms for their stated policy: keeper.app/terms-conditions.
Keeper plans and pricing
Plans
Below are NZD in-app prices from the New Zealand Apple App Store listings captured recently.
Notes on prices
Keeper’s website may not show NZD prices; App Store prices can differ from web/US listings and change over time.
Your consumer rights in New Zealand
Relevant laws
New Zealand’s Consumer Guarantees Act and the Fair Trading Act provide protections for consumers of goods and services.
These laws can override contractual terms where services are faulty, misleading, or unfairly presented.
How to apply those rights
- If Keeper’s service is faulty or materially different from what was promised, you may be entitled to remedies under the Consumer Guarantees Act.
- If cancellation, auto‑renewal or refund practices are misleading or unfair, you can raise a complaint under the Fair Trading Act.
- Keep records of communications, receipts, and dates when lodging complaints or seeking remedies from Keeper or your platform provider.
Customer experiences
Positive feedback
- Many users report Keeper is user‑friendly with reliable cross‑device syncing and an intuitive interface.
- Reviews on platforms like Trustpilot and Capterra note solid functionality and useful features for families and individuals.
Common complaints
- Frequent reports that users cannot self‑cancel via the Keeper app or website and must use the app store or contact support.
- Complaints include unexpected auto‑renewals, lack of refunds, price hikes and slow customer support responses.
Documentation checklist
Before contacting support
- Account email or username used with Keeper.
- Purchase receipt or invoice showing date and product (App Store/Play Store/keeper.app).
- Subscription identifier from Apple/Google if available.
If you need to escalate
- Copies of all emails/messages with Keeper support and timestamps.
- Proof of cancellation attempts, screenshots of subscription listings, and any billing statements showing charges.
Common mistakes
Trying to cancel inside the Keeper app or website
Users often attempt to cancel within Keeper but App Store or Play Store subscriptions must be cancelled through those platforms.
Direct web purchases require a written termination notice; assuming an in‑app button exists can delay cancellation.
Assuming automatic refunds or proration
Many expect partial refunds when cancelling mid‑term, but Keeper generally does not prorate or refund prepaid periods.
Relying on a refund without checking terms or local consumer rights can lead to disappointment.
Comparative recap
Quick comparison
The table below compares cancellation method, where to cancel, refund likelihood, and key timing notes.
Recommendations
Use the platform you purchased from (Apple/Google) for fastest cancellation and keep documentation of all steps.
After cancelling
What to check
- Confirm cancellation receipt or status in Apple/Google or a written reply from Keeper.
- Verify how long you will retain access and whether any data removal is required.
Helpful links
- Keeper Terms & Conditions
- Guide: Cancel Keeper subscription (third‑party)
- Apple - Manage subscriptions
- Google Play - Cancel subscriptions
- NZ Consumer Protection (policy and rights)
Address
Postal address
Keeper Limited (NZ registered company)
58 Taylor Road, Rd 4, Pukekohe 2679, New Zealand
How to use this address
Use this postal address if you need to send a written termination notice by post to a New Zealand‑registered Keeper entity.
Include clear account details, the request to terminate the subscription, and keep a dated proof of posting or courier receipt.