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Cancellation service #1 in New Zealand
Letsvpn is a virtual private network (VPN) service that offers paid plans for secure internet access and region-unblocking features.
Public materials show pricing tiers and app listings but do not provide detailed cancellation or refund policies on the official Terms of Service page.
Letsvpn’s publicly available terms do not state whether access ends immediately or continues until the end of the billing period.
Common practice for many VPNs is to retain access until the paid period ends; confirm this in any reply from Letsvpn support.
Automatic renewal behavior is not detailed in the published Terms of Service, so check the billing platform (website, Apple, Google) to verify recurring charges.
If you cancel via an app store, that platform usually stops future renewals once cancellation is confirmed.
There is no explicit public statement about account deletion or data retention in Letsvpn’s Terms of Service.
If you require account removal or data deletion, request it in writing and keep a copy of the response for records.
No explicit refund policy (for example a 14‑day right or a no‑refunds rule) was located in Letsvpn’s publicly accessible Terms of Service.
Because the provider has not published a clear refund statement, refunds are uncertain and likely handled case by case.
Available plan examples and typical prices as listed publicly (prices given in USD; NZD are estimated).
| Plan | Price (USD) | Estimated Price (NZD) | Period | Features |
|---|---|---|---|---|
| Standard - 1‑month | USD $9.99 | ~NZ$16.00 (est.) | Monthly | Standard plan access |
| Standard - Annual | USD $99.99 | ~NZ$160.00 (est.) | Annual | Standard plan access |
| Platinum - 1‑month | USD $14.99 | ~NZ$24.00 (est.) | Monthly | Platinum plan access |
| Platinum - Annual | USD $129.99 | ~NZ$208.00 (est.) | Annual | Platinum plan access |
New Zealand’s Consumer Guarantees Act and Fair Trading Act give consumers rights when goods or services are faulty, misrepresented, or not fit for purpose.
Those laws can sometimes entitle consumers to remedies, including repair, replacement or refund, depending on the circumstances.
No Letsvpn‑specific consumer rights or refund statements were found in public terms, so statutory protections may be relevant if the service is defective or misrepresented.
If you believe Letsvpn breached consumer law, you can seek help from Consumer Protection resources in New Zealand (links below) or consider a formal complaint.
Deleting the Letsvpn app does not necessarily cancel an active subscription; you must cancel through the billing platform (website, Apple, or Google Play).
Always verify cancellation in the account or subscription settings and keep a confirmation.
Because Letsvpn lacks a clear published cancellation policy, users sometimes fail to check which payment system was used and therefore cancel in the wrong place.
Confirm whether billing was handled by Letsvpn directly or by Apple/Google and act accordingly.
Customers who do not save receipts, screenshots or message history often find it harder to pursue refunds or disputes.
Keep clear documentation before and after you cancel to support any refund claims or complaints.
| Topic | Letsvpn | Typical alternatives |
|---|---|---|
| Cancellation policy | No clear cancellation policy published publicly. | Many respected VPNs publish explicit cancellation and refund terms (e.g., 30‑day money back). |
| Refund policy | No explicit refund policy located in Terms of Service. | Alternatives commonly provide a stated money‑back window or clear no‑refund rules. |
| Pricing transparency | Plans and USD prices are published; NZD requires conversion estimates. | Some competitors show local currency pricing and taxes in app stores. |
| Customer support | Multiple reports of slow or unresolved support interactions. | Higher‑rated providers often provide responsive live chat and clear help articles. |
| Consumer protection clarity | No Letsvpn statement on NZ consumer rights found. | Other providers sometimes reference jurisdictional rights or provide regional support guidance. |
Confirm cancellation in the platform used for billing and keep confirmation emails or screenshots.
Monitor your bank or card statements to ensure no further unauthorized charges occur.
No specific New Zealand postal address for Letsvpn was found in public materials.
Addresses listed on some public records or review platforms include: 3681 Small Street, 91343 Hong Kong, Afghanistan.
Use the above address with caution and verify any official correspondence through Letsvpn’s official website or app before sharing personal information.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.