Cancel Life360: Easy Method

What is Life360

Overview

Life360 is a location-sharing service and family safety app that helps families stay connected, share locations, and receive alerts for events like arrivals or collisions.

Core features

Features include real-time location sharing, driving and crash detection, and optional hardware such as Tile or Jiobit devices when purchased directly from Life360.

How to cancel Life360

Important note before you start

To cancel a paid Life360 subscription you must use the same method you used to subscribe: App Store (iOS), Google Play (Android), or Life360.com (web).

Deleting the app or your Life360 account does not cancel the subscription; you retain access until the paid period ends.

Step-by-step cancellation

• iOS (App Store): In the Life360 app go to Settings → Account → Cancel Membership, confirm and you will be redirected to the App Store to complete cancellation. Life360 support
• Android (Google Play): In the Life360 app go to Settings → Account → Cancel Membership, then confirm via the Google Play Store. Life360 support
• Web (Life360.com): Log in at Life360.com, go to Manage Membership → Cancel Subscription. This option only appears if you subscribed via the web. Life360 support

What happens when you cancel

Access and renewal

After cancellation you keep paid features until the end of your current billing period; automatic renewal will stop at the next renewal date.

Account and data

Cancelling a subscription does not automatically delete your Life360 account or location data; account deletion is a separate action within app settings.

If you want account data removed, follow account deletion steps in the app and check Life360's privacy documentation for retention details.

Will I get a refund?

General refund policy

Life360's general policy is not to issue refunds for unused subscription time; access remains until the paid period ends and no prorated refund is provided.

Exceptions may apply if required by applicable law or during any statutory cooling-off period described in Life360's Terms of Service. Terms of Service

Exceptions and hardware returns

• Hardware bought directly from Life360 (e.g., Tiles): 30 days from delivery to return in original condition for a full refund, subject to terms. Tile returns
• Jiobit devices: 30-day satisfaction guarantee for returns; full refund if returned in original condition though return shipping fees may apply per Life360's policy. Jiobit returns
• If you subscribed via App Store or Google Play, refunds are typically handled by Apple or Google according to their refund policies.

Life360 plans and pricing

Pricing overview

There is no official Life360 subscription pricing listed specifically in NZD in Life360 help articles or public sources.

Local prices typically appear at point of purchase in the App Store, Google Play, or on Life360.com.

Common plan names

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Goods and services supplied in New Zealand are covered by the Consumer Guarantees Act where applicable; a blanket "no refund" policy cannot override statutory rights.

If a digital service or hardware is faulty, not as described, or unfit for purpose, you may be entitled to remedies under NZ law.

Digital services and remedies

• Remedies for unsatisfactory digital services may include repair, replacement, cancellation, or refund depending on the problem’s severity and statutory rules.
• Keep records of the issue, attempts to get support, and dates to support any statutory claim under NZ consumer law.

Customer experiences

Positive feedback

Users often praise Life360's core location features for peace of mind and emergency detection, with some long-term users reporting reliable historical use.

Negative feedback

Common complaints include inaccurate locations, false movement alerts, and inconsistent arrival notifications.

Other issues reported: poor customer service (heavy chatbot use), billing and refund problems, and concerns about privacy or misuse of location sharing.

Documentation checklist

What to gather before contacting support

• Account email and user name associated with Life360.
• Proof of purchase: App Store/Google Play receipt or Life360.com order confirmation.
• Subscription start and renewal dates, and screenshots of subscription status if possible.
• Hardware order numbers and device serials (for Tile or Jiobit returns).
• Records of support chats or emails and dates/times of cancellation attempts.

Common mistakes

Deleting the app or account

Deleting the Life360 app or account is commonly mistaken for cancelling a paid subscription; this does not stop billing if the subscription was purchased via App Store, Google Play, or web.

Not checking subscription source

People often try to cancel in the app but subscribed through the App Store or Google Play; you must cancel through the original store to stop renewals.

Assuming an immediate refund is another common error; refunds are generally not provided unless required by law or store policies.

Comparative recap

Quick comparison

After cancelling

Immediate actions

Confirm cancellation in the store you used (App Store, Google Play, or Life360.com) and keep a screenshot or confirmation email for your records.

Helpful links and next steps

• Cancellation and subscription support: Life360 subscription support
• Life360 Terms of Service: Terms of Service
• Return policies for hardware: Tile returns and Jiobit returns

Address

Registered head office

Life360, Inc., 1900 S. Norfolk St., Suite 310, San Mateo, California 94403, United States.

Notes about New Zealand correspondence

No specific New Zealand postal address for cancellations was found; cancellations are typically handled via the app, the app stores, or Life360's web support.