Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lightspeed service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lightspeed: Easy Method
What is Lightspeed
Overview
Lightspeed is a cloud-based point-of-sale (POS) and commerce platform used by retailers and hospitality businesses to manage sales, inventory, reporting and online ordering.
Where it is used
Businesses use Lightspeed for in-store checkout, omnichannel inventory, and integrations with payment processors and accounting systems.
How to cancel Lightspeed
Before you start
Confirm which Lightspeed product and subscription tier you have and whether billing is monthly or annually.
Check any minimum contract term, add-ons, and whether you need to export data before cancellation.
Step-by-step cancellation
- Log into your Lightspeed account and go to the Account or Billing section to find cancellation options.
- If an in-product cancellation option is not available, contact Lightspeed Support via the New Zealand support page or by email.
- Request written confirmation of cancellation and the effective cancellation date.
- Export or back up your sales, customer, and inventory data before the cancellation date.
- Confirm final billing and remove any saved payment methods if applicable.
What happens when you cancel
Account access
Access to Lightspeed features may be restricted or removed at the end of your billing period or on the effective cancellation date.
Automatic renewal and billing
Automatic renewals generally stop after cancellation takes effect, but you should obtain written confirmation to avoid unexpected charges.
Data retention and export
Lightspeed may retain account data for a period after cancellation; export essential records (sales, contacts, inventory) before the access end date.
Will I get a refund?
Standard policy
Refunds depend on Lightspeed’s terms of service and whether you are on a monthly or annual plan.
Many providers do not prorate refunds for unused time on annual plans; always review your contract.
Common exceptions
- If Lightspeed has materially failed to provide the service, you may request a refund or credit.
- Some promotions or third-party reseller agreements may be non-refundable; check the specific offer terms.
- Documented billing errors or duplicate charges are typically eligible for refund after investigation.
Lightspeed plans and pricing
Pricing overview
Lightspeed offers tiered plans for different business sizes and needs, often including add-ons for payments, e-commerce, and integrations.
Typical plan layout
| Plan name | Price (NZD / month) | Key features |
|---|---|---|
| Entry / Starter | Varies | Basic POS, limited registers, core reporting |
| Standard | Varies | Inventory management, multi-register, integrations |
| Advanced / Pro | Varies | Advanced reporting, loyalty, eCommerce and API access |
Your consumer rights in New Zealand
Key legislation
Consumers in New Zealand are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act which cover goods and services.
What applies to digital services
- You have the right to services that are provided with reasonable care and skill.
- Misleading representations about features, pricing or cancellation rights are prohibited.
- If a service is not supplied as described, you may be entitled to remedies including repair, replacement or refund.
Customer experiences
Positive feedback
Many customers praise Lightspeed for its inventory management, multi-channel support and comprehensive reporting tools.
Common criticisms
Some users report that pricing and add-on costs can grow quickly, and that support response times vary by region.
As with many platforms, experience depends on plan choice, integrations and onboarding quality.
Documentation checklist
Before you cancel
- Account username and billing contact details
- Current contract or terms of service
- List of active add-ons and third-party integrations
What to export
- Sales history and transaction reports (date range copies)
- Customer database and contact lists
- Inventory records, pricing and product SKUs
- Invoices, receipts and tax records for your accounting
Common mistakes
Failing to back up data
One frequent mistake is cancelling without exporting sales, customer or inventory records first.
Example: losing year-to-date sales history needed for tax or supplier reconciliations.
Not checking contract terms
Another common error is assuming refunds or immediate service termination without reading the contract.
Example: annual plans may have minimum terms or non-refundable promotional pricing.
Comparative recap
How Lightspeed compares
The table below summarizes typical differences between Lightspeed and other common commerce platforms.
Selection guide
Choose based on business size, required integrations, in-store vs online priorities, and total cost of ownership.
| Provider | Best for | Pricing | Strengths | Weaknesses |
|---|---|---|---|---|
| Lightspeed | Retailers & hospitality needing inventory depth | Varies | Robust inventory, multi-channel, strong reporting | Can be costly with add-ons; learning curve |
| Square | Small businesses and simple POS needs | Varies | Low entry cost, integrated payments, easy setup | Less advanced inventory and multi-store features |
| Shopify (POS) | Businesses focused on eCommerce with POS | Varies | Strong eCommerce, easy online store integration | POS features less specialised for complex retail |
After cancelling
Immediate next steps
Confirm you have written cancellation confirmation and the final billing date from Lightspeed.
Ensure you have securely stored exported data and notified your accountant if needed.
Helpful links
- Lightspeed official site
- Lightspeed Support
- Consumer Protection - New Zealand (MBIE)
- Commerce Commission New Zealand
- Inland Revenue - record keeping
Address
Registered & service address
Lightspeed Limited, 1054 Great North Road, Pt Chevalier, Auckland 1022, New Zealand.
Notes on correspondence
Use the above postal address for formal letters such as cancellation notices and to request written confirmation.
For support inquiries, use the Lightspeed Support links above to ensure faster processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.