Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lucidpress service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lucidpress: Easy Method
What is Lucidpress
Product overview
Lucidpress (part of the Lucid suite, previously known as Lucidpress and now associated with Marq/Lucid) is a web-based design and layout tool for creating documents, templates and collaborative assets.
Who uses it
It is used by individuals, teams and organisations for templated marketing materials, brand assets and simple desktop-publishing tasks.
How to cancel Lucidpress
If you are the Account Owner or Billing Admin
- Sign in to your Lucid account and go to Account Settings → Plans & Billing.
- Find the product you want to cancel, click the three‑dot menu next to it, and select “Cancel this plan.”
- Follow on-screen prompts to confirm cancellation. Cancellations take effect at the end of the current billing cycle.
- Support article: Lucid Help Center - Cancel subscription.
If you are NOT the Account Owner or Billing Admin
- Request the Account Owner or a Billing Admin to cancel using the steps above.
- If the owner cannot cancel, ask them to contact Lucid support via support@lucid.co or the support form linked from Lucid help pages.
- Document the request (email or ticket) so you have proof of the cancellation attempt.
What happens when you cancel
Access and service period
When you cancel, your subscription remains active until the end of the paid billing period.
You retain access to paid features for that remaining time unless Lucid states otherwise in a confirmation message.
Data and account status
After the paid period ends, paid features are removed and the account typically reverts to a free or trial tier.
Back up or export any documents you need before the end of the billing period to avoid data loss or reduced access.
Will I get a refund?
Lucid refund policy (standard)
Lucid offers a 14‑day money‑back guarantee for first‑time subscribers on monthly and annual plans.
Refund requests must be made within 14 days of the initial purchase to qualify for the no‑questions refund.
After the 14‑day window and exceptions
- After 14 days, refunds are generally not provided for partial billing periods.
- If you believe the service was faulty or misleading, New Zealand consumer protections may provide additional remedies.
- Refunds are processed to the original payment method; banks/payment providers may take 5 - 10 business days to reflect the refund.
Lucid refund information: Lucid Refund Policy.
Lucidpress plans and pricing
Pricing availability
No NZD‑specific pricing is publicly published by Lucidpress for 2024/2025 based on available sources.
Where local prices are not shown, final charges may be in USD or converted by your payment provider.
Summary table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Free / Basic | Varies | Limited features; no NZ‑specific published price |
| Individual / Pro | Varies | US pricing examples exist; NZ price not published |
| Team / Enterprise | Varies | Custom pricing; billing handled through account owner |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) for many digital services.
These laws cover service quality, fairness and protection against misleading conduct.
How rights apply to subscriptions
- If a service is faulty or not as described, CGA remedies may apply even if vendor policy limits refunds.
- Unclear renewal practices or hidden cancellation controls could invite scrutiny under the FTA.
- If you believe terms were misleading, you can contact the Commerce Commission or seek dispute resolution through your payment provider.
Customer experiences
Positive feedback
Some users praise Lucidpress for ease of use, helpful templates and real‑time collaboration features.
Integrations with services like Google Drive and Dropbox are commonly appreciated.
Negative feedback
Public reviews on sites like Trustpilot report problems with cancellation flows, unexpected renewals and poor customer support.
Complaints include hidden or greyed‑out cancel buttons and billing after attempted cancellations.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Invoice or receipt showing purchase date (for refund window evidence).
- Name and contact details of the Account Owner or Billing Admin if you are not the owner.
What to capture during cancellation
- Screenshots of Account Settings → Plans & Billing and the three‑dot menu showing the cancel option.
- Confirmation messages, cancellation emails or support ticket numbers.
- Payment method details and transaction IDs (if pursuing a refund or dispute).
Common mistakes
Trying to cancel without authority
Many users attempt to cancel from a non‑owner account and find the option disabled. This causes delay and frustration.
Always confirm who is the Account Owner or Billing Admin before starting cancellation.
Missing the 14‑day refund window or assuming suspension
Assuming you can “suspend” a subscription instead of cancelling is a common misunderstanding; Lucid does not offer suspension.
Another frequent error is missing the 14‑day refund deadline for first‑time purchases and then expecting a refund.
Comparative recap
Quick comparison overview
The table below summarises key cancellation and refund points for Lucidpress relevant to NZ users.
Comparison table
| Aspect | Lucidpress | Notes for NZ users |
|---|---|---|
| Ease of cancellation | Account Settings → Plans & Billing → Cancel | Works if you are Account Owner; otherwise request owner or support assistance |
| Refund policy | 14‑day money‑back for first‑time subscribers | After 14 days refunds are generally not provided; dispute options may exist under NZ law |
| NZ pricing | Not published | Prices appear in USD; expect conversion by card issuer or payment provider |
| Customer feedback | Mixed - positive on features, negative on billing/cancel UX | Collect evidence if you experience unexpected charges or poor support |
After cancelling
What to do immediately
Export or back up any files or templates you need before the subscription ends.
Save confirmation emails, screenshots and ticket numbers for your records.
Useful links and next steps
- Lucid cancel instructions: Cancel your free trial or paid subscription
- Lucid refund policy: Refund information
- Lucid support contact: support@lucid.co
- NZ Commerce Commission (consumer guidance): Commerce Commission
Address
Corporate address
Lucid Software Inc., 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095, United States.
Notes on postal cancellation
No dedicated New Zealand postal cancellation address was located; cancellations are handled via account settings or support channels.
If you need to send physical correspondence, use the corporate address above and allow for international delivery time.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.