Cancel LUMOSITY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumosity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lumosity: Easy Method
What is Lumosity
Lumosity is a subscription-based brain-training service offering games and exercises designed to improve cognitive skills such as memory, attention and problem solving.
It is delivered via web and mobile apps and requires a paid subscription for full access to premium content and progress tracking.
Service overview
Lumosity provides short, game-like activities that adapt to user performance and log metrics for training history.
The service is operated internationally from the United States and uses USD for official pricing and billing pages.
Platforms
Lumosity is available on lumosity.com and as mobile apps on Android (Google Play) and iOS (Apple App Store).
Platform determines how you manage subscriptions, billing, and any refunds.
How to cancel Lumosity
Cancel on the website (lumosity.com)
- Sign in at lumosity.com.
- Go to Account Settings → Billing or visit the Cancellation Confirmation page.
- Choose Cancel Auto‑Renewal to stop future charges; follow any on-screen confirmations.
- Save or screenshot confirmation of cancellation for your records.
Cancel on Android / Google Play
- Open the Lumosity app → More → Account Settings → Manage Subscription → Cancel subscription.
- Or open Google Play → Menu → Subscriptions → Lumosity → Cancel.
- Keep your Google Play confirmation email or screenshot as proof.
Cancel on iPhone/iPad (Apple / iTunes)
- Open iOS Settings → tap your name → Subscriptions → select Lumosity → Cancel Subscription.
- You can also manage subscriptions via iTunes on a desktop if you purchased through Apple.
- Apple handles billing for App Store purchases; keep the Apple cancellation confirmation.
What happens when you cancel
Access after cancellation
If you cancel auto‑renewal you typically retain access until the end of your paid billing period.
Your account will revert to free features once the current paid term expires.
Renewal and future charges
Canceling auto‑renewal prevents future charges but does not automatically issue a refund for the current period.
If you see further unexpected charges, document them and contact support or the payment provider promptly.
Data and account information
Cancelling does not automatically delete your Lumosity account or performance history.
You may need to request account deletion separately via Lumosity support if you want data removed.
Will I get a refund?
Refund eligibility
Refunds for purchases or renewals made through lumosity.com or Google Play (except monthly plans) are generally available within 30 days.
Monthly subscriptions are not eligible for refunds regardless of platform.
Apple App Store purchases
Subscriptions purchased via the Apple App Store are non‑refundable by Lumosity; you must request refunds directly from Apple.
See Lumosity's payment policy for details and Apple support for App Store refunds.
How to request a refund
- For web/Google Play eligible purchases: contact Lumosity support and provide order/receipt information.
- For Apple purchases: request a refund through Apple Purchase History or Apple Support.
- Keep receipts, transaction dates and screenshots when you submit a request.
Lumosity plans and pricing
Published pricing
Lumosity's official listings and help pages display prices in USD; they do not publish NZD prices.
Exact NZD charges depend on the payment processor (Apple/Google) and currency conversion at purchase time.
Summary table
| Plan | Price (NZD) | Billing period | Notes |
|---|---|---|---|
| Individual / Premium | Varies | Varies | Official pricing shown in USD; NZD conversion done by payment provider. |
| Monthly | Varies | Monthly | Monthly plans are not refundable. |
| Other offers | Varies | Varies | Promotional pricing and billing terms may differ. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
These laws require services to be supplied with reasonable care and skill and be fit for purpose.
Remedies and actions
- If you believe practices are deceptive or unfair, you may contact the Commerce Commission (Commerce Commission NZ) or seek dispute resolution.
- Consider raising a chargeback with your bank or payment provider where appropriate, keeping evidence of attempts to resolve with Lumosity.
- Document all communications and keep receipts when pursuing remedies.
Customer experiences
Positive feedback
- Some users report improvements in mental speed, memory and numeracy after extended use.
- Positive reviews highlight useful training structure and measurable progress for long-term users.
Negative feedback
- Many users report difficulties cancelling or stopping auto‑renewal, including charges after attempted cancellation.
- Complaints include persistent billing issues, double charges, delayed or unhelpful customer support, and problems accessing content.
Documentation checklist
What to gather before contacting support
- Account email and username used for Lumosity.
- Purchase receipts, order numbers or Google/Apple transaction IDs.
- Date(s) of charge(s) and screenshots of subscription settings or cancellation attempts.
Where to find receipts and records
- Website purchases: check email and your Lumosity account billing history.
- Google Play purchases: check Google Play order history and confirmation emails.
- Apple purchases: check your Apple Purchase History in Settings or iTunes.
Common mistakes
Billing-related mistakes
Changing your account email or device without checking subscription settings can leave auto‑renewal active and lead to unexpected charges.
Assuming a cancelled app equals a cancelled subscription is common - cancelling the app does not always stop billing.
Cancellation mistakes
Not saving confirmation of cancellation can make disputes harder to resolve if charges continue after you cancelled.
Attempting to cancel via the app but having the original purchase billed through Apple can leave the subscription active in iTunes.
Comparative recap
How methods compare
| Method | Refund eligibility | Notes |
|---|---|---|
| Website (lumosity.com) | Refunds possible within 30 days for non‑monthly plans | Manage Auto‑Renewal via Account Settings; pricing displayed in USD. |
| Android / Google Play | Same refund window applies for eligible purchases (not monthly) | Cancel in-app or via Google Play Subscriptions; receipts from Google Play are required. |
| Apple / iOS (App Store) | Refunds not issued by Lumosity; request via Apple | Apple handles billing and refunds for App Store purchases; contact Apple Support. |
Key takeaways
- Cancel auto‑renewal through the platform that billed you (site, Google Play, or Apple).
- Keep records of cancellations and receipts to support refund or dispute claims.
After cancelling
What to expect next
Expect to retain access until the end of your paid period; after that the account will revert to free features.
If you continue to be charged, escalate with Lumosity support and your payment provider using documented evidence.
Helpful links
- How do I turn off auto‑renewal? (Lumosity Help)
- How do I get a refund? (Lumosity Help)
- Lumosity payment policy
- Commerce Commission New Zealand
Address
Mailing address
Lumosity, Attn: Customer Service, 16, 6th Floor Maiden Lane, San Francisco CA 94108, United States of America.
This is a U.S. business address; there is no dedicated New Zealand postal address for cancellations.
Notes about international contact
If you send physical mail from New Zealand, allow extra time for international delivery and include clear account details.
Prefer digital support channels and retain electronic proof to speed resolution. Contact your bank or payment provider if urgent billing reversal is required.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.