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Cancellation service #1 in New Zealand
Cancel Magix: Easy Method
What is Magix
Overview
MAGIX is a software company that offers video, audio, photo and multimedia applications and services.
How MAGIX is sold
Products are available directly from MAGIX web services and through app marketplaces (Apple App Store and Google Play).
How to cancel Magix
Cancel a MAGIX web purchase or subscription
- Email MAGIX at [email protected] with your order details and clear statement that you wish to withdraw or cancel.
- State your order number, account email, purchase date and the product or subscription name.
- Send the cancellation before the 14-day withdrawal period ends for digital contracts to preserve refund rights.
Cancel subscriptions bought via App Store or Google Play
- Manage and cancel subscriptions through your Apple ID or Google Play account settings.
- Follow Apple or Google procedures for refunds or subscription changes; MAGIX does not directly control these cancellations.
- Use the App Store or Google Play purchase history to find the original order and request help from platform support if needed.
What happens when you cancel
Access and service termination
If you cancel a paid subscription or digital service, access may end immediately or at the end of the paid period depending on the product.
Confirm the exact termination timing in the cancellation confirmation from MAGIX or the app platform.
Renewals and data
Automatic renewals should stop after a successful cancellation; check the confirmation to ensure renewals are disabled.
Account data and project files are usually retained according to MAGIX account policies; download important files before losing access.
Will I get a refund?
Web purchases and digital services
MAGIX offers a 14-day withdrawal period for digital content and service contracts bought via its web services.
If you validly cancel within 14 days, MAGIX must refund all payments (including delivery charges) within 14 days using the original payment method.
App Store / Google Play and physical goods
- Subscriptions bought through Apple or Google must follow those platforms' refund procedures; MAGIX cannot directly issue refunds for those purchases.
- Physical goods (EU context) often have a 30-day return period when bought from MAGIX; items must be unused and in original packaging and refunds are processed after acceptance.
Magix plans and pricing
Available plan types
MAGIX sells single-license products, subscriptions and occasional hardware bundles.
Local NZ pricing is not published; site locales typically show USD, EUR or AUD instead of NZD.
Pricing summary
| Product / Plan | Typical Price (NZD) | Notes |
|---|---|---|
| Video editing (e.g., Video deluxe) | Varies | Pricing shown in USD/EUR/AUD on MAGIX site; no NZD list found |
| Audio editing (e.g., Music Maker, Samplitude) | Varies | Regional pricing varies by site locale |
| Plugins / Add-ons | Varies | Often one-time purchases or bundles; currency depends on region |
Your consumer rights in New Zealand
Legal framework
In New Zealand the Consumer Guarantees Act (CGA) applies to goods and services and sets standards for quality and supply.
There is generally no statutory NZ-wide cooling-off period for digital content unless the seller offers one contractually.
How MAGIX policies relate to NZ law
- MAGIX's 14-day withdrawal for digital contracts is voluntary and provides more protection than typical NZ defaults.
- If you purchased via Apple or Google, you rely on those platforms' policies for cancellation and refunds.
Customer experiences
Positive experiences
- Many users report quick, helpful support and long-term product reliability for some MAGIX suites.
- Examples include responsive staff and effective technical assistance for complex products.
Negative reports and recurring issues
- Some customers report slow or no response for refunds or email requests.
- Common complaints include software crashes, interface instability, unexpected recurring charges, and intrusive update popups.
Documentation checklist
Required information for cancellations
- Order number or invoice number
- Account email used for purchase
- Purchase date and product or subscription name
Support documents to attach
- Receipt or screenshot of payment
- Any correspondence with MAGIX or platform support
- Proof of request submission time if claiming within withdrawal periods
Common mistakes
Missing the correct cancellation route
Customers sometimes contact MAGIX for App Store/Google Play subscriptions when the platform handles those purchases.
Always cancel through the app store if that is where you purchased.
Timing and documentation errors
Failing to submit cancellation before the 14-day web withdrawal deadline can forfeit refund entitlement.
Not including order details or proof of purchase delays processing and may lead to disputes.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund timeframe | Notes |
|---|---|---|---|
| Web (MAGIX official site/services) | Notify MAGIX (e.g., email [email protected] or letter to company address) | Refund within 14 days if cancelled within 14-day withdrawal | Refund via original payment method; must notify before period ends |
| App Store / Google Play | Cancel via Apple ID or Google Play subscription management | Follow Apple/Google refund policies and timeframes | MAGIX cannot directly process platform purchases or refunds |
After cancelling
What to check immediately
- Confirm cancellation receipt or confirmation email from MAGIX or the app platform.
- Verify that automatic renewals are disabled in your account or app store settings.
Useful links
- MAGIX official site
- Email MAGIX: [email protected]
- Apple subscriptions and refunds
- Google Play subscriptions and refunds
- New Zealand Commerce Commission (consumer guidance)
Address
MAGIX corporate address
MAGIX Software GmbH
Borsigstraße 24, 32312 Lübbecke, Germany
Notes on contacting from New Zealand
No specific New Zealand postal cancellation address was found; using the email [email protected] is the usual route.
If you need platform-specific help, contact Apple or Google support for purchases made through their stores.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.