Cancel Myob: Easy Method

What is Myob

Overview

MYOB is a suite of cloud and desktop accounting products used in New Zealand for bookkeeping, payroll, invoicing and practice services.

Products commonly referenced include MYOB Business, AccountRight and the Solo mobile app, each targeting different business sizes and needs.

How it is supplied

MYOB is supplied as subscription software or a paid desktop licence depending on the product and purchase method.

Subscriptions are generally managed through MYOB's website, mobile apps, or the relevant app store for in‑app purchases.

How to cancel Myob

Cancel via My Account (web)

• Sign in to your My Account at myob.com.
• Go to the "My Products" page and follow the cancellation link for your product.
• If you cannot cancel online, contact MYOB support for Australia or New Zealand via the website support options.
• Allow at least 10 calendar days' notice before your next renewal date.

Cancel Solo or app subscriptions

• Solo (mobile app) cancellations normally require you to call MYOB customer support to request cancellation.
• If you subscribed via the iOS App Store or Google Play, manage and cancel the subscription through your Apple or Google account.
• Developers cannot override App Store / Play Store billing; if you used the store, cancel there to stop renewals.

Postal or written cancellation

• Send a signed cancellation request by post if you prefer a paper trail. Use the postal address: PO Box 12940, Penrose, Auckland 1642, New Zealand.
• Include account name, customer ID, email on the account, product name, and desired cancellation date.
• Keep copies of the letter and proof of postage.

What happens when you cancel

Access and billing

Cancellations take effect at the end of the current billing period; you retain access until that date.

MYOB's terms state there is generally no refund or pro‑rata credit for partial periods unless expressly provided or required by law.

Data retention and export

After cancellation you typically have a 30‑day period to extract or download your data; make arrangements to export before that expiry.

Plan a data export immediately after cancellation to avoid losing transactional records or configuration details.

Service changes and termination

If MYOB changes or discontinues a service and you terminate under their Sales and Services Agreement, you may be entitled to a refund for unused prepaid fees.

Check the relevant agreement clauses and keep records of notifications and cancellations.

Will I get a refund?

Standard refund policy

MYOB's standard position is not to provide refunds or credits for partial subscription periods unless it is expressly stated in the contract.

Expect to be billed through the end of the current paid period unless a specific exception applies.

Common exceptions

• Refunds may be available if you terminate because MYOB materially changed or discontinued the service as set out in the Sales and Services Agreement.
• If the product has a major failure under consumer law, you may be entitled to a refund or compensation for the unused portion.
• Statutory consumer rights in New Zealand or Australia may require a refund in specific circumstances.

How to request a refund

Document the reason for your refund request and supply invoices and proof of payment when contacting MYOB support.

Reference the relevant contractual clause or consumer right and keep all correspondence.

Myob plans and pricing

Available plan types

MYOB offers different plan tiers across products (Solo, MYOB Business, AccountRight), with features that vary by plan.

Exact pricing and available feature tiers depend on promotions, billing cycle and region.

Typical billing info

Billing cycles may be monthly or annual and prices can change; always check the MYOB pricing page before subscribing.

If specific price data is required for comparison, consult your local MYOB website or account dashboard for current rates.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand consumer law (including the Consumer Guarantees Act and Fair Trading Act), services must meet acceptable quality and description.

If a service has a major failure you may be entitled to cancel and receive a refund or compensation for the unused portion.

Contract terms vs statutory rights

MYOB's contract may seek to limit warranties and liabilities, but statutory consumer rights that cannot be excluded still apply.

Do not rely solely on contractual exclusions; assert statutory rights where appropriate.

How to enforce your rights

Start by contacting MYOB support with details and a clear remedy request (refund, fix, or replacement service).

If unresolved, escalate to local consumer authorities such as the Commerce Commission, Citizens Advice Bureau or a consumer protection service for guidance.

Customer experiences

Positive feedback

• Some users find MYOB Business well suited and competitively priced for basic accounting needs.
• Customers report useful features for straightforward bookkeeping and payroll in smaller operations.

Common complaints

• Many reviewers report difficulty cancelling - long hold times, cancellation not processed, or continued billing despite requests.
• Complaints include poor customer service experiences, unexpected charges, and confusing auto‑renewal terms.

How to interpret reviews

Use reviews to set expectations about support responsiveness and cancellation friction, and retain thorough records when you interact with support.

Individual experiences vary by product, billing method and support channel used.

Documentation checklist

Required account information

• Account name and email address associated with the MYOB account.
• Customer or subscription ID and last four digits of the payment method if applicable.
• Invoice number(s) and subscription renewal date.

Proof and correspondence

• Copies of any previous cancellation attempts, emails or chat transcripts.
• Signed postal cancellation letter (if sending by post) and proof of postage.
• Receipts from App Store or Google Play if subscription was purchased through those stores.

Common mistakes

Cancelling through the wrong channel

A common error is attempting to cancel through MYOB when the subscription was billed via Apple or Google; such subscriptions must be cancelled in the App Store or Play Store.

Always check how you originally subscribed before initiating cancellation.

Insufficient notice and missing proof

Not providing the required notice (10 calendar days) before renewal can result in another billing cycle.

Failing to keep confirmation emails, proof of postage or call logs weakens your position if billing continues after cancellation.

Assuming immediate refunds or termination

Expect cancellation to take effect at the end of the paid period, not immediately, and do not assume an automatic pro‑rata refund.

If you believe the service is faulty, clearly state that you seek a remedy under consumer law to avoid payment disputes.

Comparative recap

Channel comparison

Key takeaways

Cancel through the same channel you used to subscribe and allow at least 10 days' notice for MYOB‑billed subscriptions.

Keep records of all interactions and export your data immediately after cancelling.

After cancelling

Immediate steps

Export all accounting data, reports and payroll history before your access ends.

Save copies of invoices, backup files and any relevant attachments for tax and compliance purposes.

Further help and links

MYOB support pages and legal terms: MYOB Business terms.

Account and Solo subscription support: Solo subscription help.

Address

Postal cancellations

For postal cancellation requests send a signed letter to:

PO Box 12940, Penrose, Auckland 1642, New Zealand

General enquiries

For general contact information and local support options, check MYOB's contact pages on their website.

If you need to escalate a consumer matter, consider contacting local consumer protection services such as the Commerce Commission or Citizens Advice Bureau for guidance.