Cancel Mailerlite: Easy Method

What is Mailerlite

Overview

MailerLite is an email marketing platform that provides tools to create campaigns, automations, and manage subscribers. It offers a drag-and-drop editor, workflows, integrations and tiered plans including a free option.

Core uses

Businesses and individuals use MailerLite to send newsletters, build automation sequences and manage subscriber lists. The platform supports both campaign and transactional email workflows within its feature set.

How to cancel Mailerlite

Cancel via web (browser)

• Sign in to your MailerLite account.
• Go to Account settings → Plan and billing.
• Click "Cancel subscription" and follow the on-screen prompts to confirm cancellation.
• Keep a screenshot or confirmation email for your records after cancellation completes.

Cancel in mobile stores (iOS / Android)

• iOS App Store subscriptions must typically be cancelled via Apple subscription management in Settings; you cannot cancel App Store charges from the MailerLite site.
• Android subscriptions purchased through Google Play must typically be cancelled through the Google Play Store subscription settings.
• If you are unsure where you purchased the subscription, check your device app store purchase history or contact MailerLite support for guidance.

What happens when you cancel

Account access and features

Your account remains accessible after cancellation, but features are limited to the plan you downgrade to (for example, Free plan limits may disable some automations and advanced features).

Renewals and limits

Paid plan billing stops after cancellation according to your billing cycle. If you downgrade to Free, subscriber and email sending limits for the Free plan will apply immediately or at the end of the paid period depending on timing.

Will I get a refund?

Standard refund policy

• Refunds are generally not provided for unused or partially used plans, mistake purchases, or immediate cancellation after billing.
• Refunds are required only if MailerLite terminates services without cause before the end of a paid annual period.

Exceptions and consumer rights

• MailerLite may offer discretionary refunds at its sole discretion, typically within 30 days of the last transaction.
• Individual consumers (non-business) may request a refund within 14 calendar days of agreeing to MailerLite’s terms, unless you breached the terms or the account was suspended/terminated.

Mailerlite plans and pricing

Summary table

Pricing notes

MailerLite lists prices in USD; the NZD amount depends on your payment provider’s exchange rate and any taxes. GST may be applied on invoices based on tax rules for your account.

Your consumer rights in New Zealand

Consumer Guarantees and remedies

Under New Zealand consumer law, services must be provided with reasonable care and be fit for purpose. If MailerLite’s service is defective or not delivered, NZ remedies may apply.

Where to get help

• For suspected breaches of consumer law, contact the Commerce Commission: https://comcom.govt.nz.
• For free advice, contact Citizens Advice Bureau New Zealand: https://www.cab.org.nz.

Customer experiences

Positive feedback

• Many users praise MailerLite support as responsive, helpful and available even on free plans.
• The interface and editor are often described as user-friendly and good value for migrating from other platforms.

Negative feedback

• Some users report a steep learning curve or confusion between platform versions.
• Complaints include account suspensions without clear explanation and dissatisfaction with billing changes or refund outcomes.

Documentation checklist

What to gather before you cancel

• Account email and username used with MailerLite.
• Transaction ID, invoice number, and date(s) of payment.
• Screenshot of subscription status or billing page showing plan and renewal date.

Useful supporting items

• Any communications with MailerLite support (emails, chat transcripts).
• App store receipts if subscription was purchased via Apple App Store or Google Play.

Common mistakes

Wrong cancellation channel

A common error is trying to cancel an App Store or Google Play subscription from the MailerLite website. If you subscribed via a mobile store, cancel via that store to stop future charges.

Assuming automatic refunds or immediate effect

Another mistake is expecting automatic refunds or instant access removal. Refunds are limited by policy and NZ law; plan downgrades or limits may apply according to billing cycles.

Comparative recap

Quick comparison table

Recommended action

• Cancel subscriptions through the exact channel you used to pay.
• Save invoices and confirmation screens and contact MailerLite support if you need help locating a purchase or requesting a discretionary refund.

After cancelling

Next steps

Keep copies of confirmation and billing records. Review your account feature availability and export any data you need before limits apply.

Getting help and useful links

• MailerLite Help & Support: https://www.mailerlite.com/help
• MailerLite Terms of Service / Refund policy (check for the latest version on their site): https://www.mailerlite.com/terms
• Apple subscriptions: Manage subscriptions on iPhone
• Google Play subscriptions: Cancel or change a subscription
• Commerce Commission NZ: https://comcom.govt.nz

Address

Primary corporate address (Ireland)

MailerLite Limited, 88 Harcourt Street, Dublin 2, D02 DK18, Ireland.

Notes on jurisdiction

MailerLite’s Terms of Use indicate customers outside the EEA may be handled by a US entity. For EEA matters the Irish address is listed; New Zealand customers should check terms and contact support for the appropriate legal contact.