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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mailtrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mailtrack: Easy Method
What is Mailtrack
Overview
Mailtrack (also referenced as Mailsuite®) is an email tracking tool that integrates with Gmail to show when messages are opened.
It is available as a browser extension for Gmail and as a Google Workspace Add‑on, and offers a free tier plus paid plans.
Main features
Key features typically include open tracking, link click tracking, and basic reporting from within the Gmail interface.
Features and plan names may vary over time; check your Mailtrack account or support pages for the current list.
How to cancel Mailtrack
Cancel via Gmail (Web extension and Workspace Add‑on)
- Open Gmail in your web browser.
- Access the Mailtrack sidebar or the Mailtrack extension panel inside Gmail.
- Go to Settings or your profile area within the Mailtrack panel.
- Select "Manage subscription" to view and cancel your subscription.
- Follow the on‑screen prompts to confirm cancellation.
For the official guidance see the Mailtrack support page: Manage your subscription.
Subscriptions bought via app stores (iOS / Android)
- Mailtrack’s Help Center does not document a separate cancellation flow for App Store (iOS) or Google Play (Android) purchases.
- If you bought via Apple or Google, use Apple’s App Store subscription management or Google Play subscriptions to cancel.
Mailtrack assumes store‑purchased subscriptions follow Apple’s or Google’s standard cancellation processes, though Mailtrack does not explicitly document those steps.
What happens when you cancel
Access and features
When you cancel, the subscription will stop renewing at the end of the current billing period unless the provider states otherwise.
Paid features generally cease after the paid period ends; your account typically reverts to the free tier if available.
Billing and renewal
Cancellation prevents future charges but does not necessarily trigger an immediate refund - refunds follow Mailtrack’s refund policy.
If you subscribed via Apple or Google, billing and refunds may be handled through those stores.
Data and tracking history
Mailtrack’s handling of stored tracking data after cancellation is not explicitly described in the cancellation guidance.
Check your Mailtrack account settings or the company privacy policy if you need to remove historical tracking data.
Will I get a refund?
Refund eligibility
- Refunds are offered only if the request is made within 7 calendar days of payment.
- An additional condition is that no tracking activity occurred during that calendar month; even one tracked email disqualifies the refund.
Mailtrack’s refund policy is stated here: Refund policy.
Exceptions and non‑refundable cases
- After the free trial ends, or after any tracking has occurred post‑payment, refunds are not offered.
- If you purchased through Apple or Google, store refund rules may also apply and differ from Mailtrack’s policy.
If you believe a statutory consumer right applies, see the consumer rights section below for options in New Zealand.
Mailtrack plans and pricing
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Free | Varies | Free tier with basic tracking features. |
| Premium / Paid plans | Varies | Paid tiers add advanced features; local pricing not always shown in NZD. |
| Business / Team | Varies | Team features and admin controls for multiple users. |
Pricing notes
No NZD‑specific pricing for Mailtrack (Mailsuite) was found publicly; pricing is typically listed in USD.
For example, some public references have shown amounts such as "US $2.99/month" for certain paid tiers, but local store prices may vary.
How to confirm your price
- Check the subscription screen inside Gmail or the Mailtrack account panel for the exact amount charged to you.
- If you bought via Apple or Google, confirm pricing in your App Store / Google Play subscription details.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill, fit for purpose, and completed within a reasonable time.
If these guarantees are breached you may be entitled to remedies such as cancellation, a refund, or compensation depending on the issue.
Fair Trading Act and other protections
- Businesses cannot contract out of CGA rights by saying "no refunds" or similar in small print.
- The Fair Trading Act prohibits misleading or deceptive conduct and requires truthful representations about products and services.
For more information see: Consumer Guarantees Act.
Customer experiences
Positive feedback
- Users appreciate that the free tier offers substantial functionality without a credit card requirement.
- Many reviewers find Mailtrack easy to use, well integrated, and reliable for open notifications and follow‑ups.
Negative feedback
- Some users report missing confirmation prompts, which can lead to accidental unsubscriptions and sudden loss of functionality.
- Other complaints include slow or poor customer support, occasional inaccurate tracking data, and dissatisfaction with changes to features or price increases.
Documentation checklist
What to prepare before cancelling
- Account email address used for the Mailtrack subscription.
- Receipt or transaction ID for the subscription payment.
- Date of the last payment and the billing period end date.
What to record after cancelling
- Take a screenshot of the cancellation confirmation screen or confirmation email.
- Save any support correspondence or ticket numbers related to your cancellation or refund request.
Common mistakes
Accidental cancellations
Users sometimes click cancellation options without a clear confirmation prompt and lose paid features unexpectedly.
Always document the cancellation confirmation and check the billing end date to avoid surprises.
Missing the refund window
Mailtrack’s refund window is strict: requests must be within 7 calendar days and with no tracking activity in that month.
Even a single tracked email during the calendar month can void eligibility, so act quickly if you want a refund.
Comparative recap
Comparison table
| Aspect | Mailtrack (Mailsuite) | Native Gmail read receipts / basic options | App Store / Google Play purchases |
|---|---|---|---|
| Ease of use | Designed to integrate into Gmail; easy for users familiar with extensions. | Built into Gmail for G Suite accounts; limited to certain account types. | Depends on app implementation; cancellation typically via the store. |
| Pricing | Varies (pricing often shown in USD; no NZD listing found). | Usually free but limited in features. | Store prices may be localized and billed through Apple/Google. |
| Cancellation path | Via Gmail Mailtrack panel ("Manage subscription"). | Via Gmail settings for read receipts (if available). | Via Apple App Store or Google Play subscription management. |
| Refund policy | Strict: refund within 7 days and no tracking activity that month; otherwise no refund. | Depends on Google/Apple or provider; native features usually free. | Refunds handled under Apple/Google store policies, which differ from Mailtrack’s. |
Quick summary
Mailtrack is convenient for Gmail users and cancels via the Gmail interface, but refunds are tightly restricted.
If you used an app store to subscribe, use the store’s cancellation and refund mechanisms.
After cancelling
Helpful links
- Mailtrack: Manage your subscription
- Mailtrack refund policy
- New Zealand: Consumer Guarantees Act
- Consumer.org.nz on CGA
- Fair Trading Act and consumer rights
Next steps
Keep your cancellation confirmation and monitor your payment method to ensure no further billing occurs.
If you believe you have a statutory claim under New Zealand law, collect evidence and contact consumer protection services for guidance.
Address
Corporate address
The Mail Track Company, S.L., Carrer de Còrsega 301, Àtic 2a, 08008 Barcelona, Spain.
Contact notes
Mailtrack cancellations are typically handled via the Gmail interface or by contacting support; there is no specific New Zealand postal cancellation address available publicly.
If you need to escalate a consumer issue in New Zealand, refer to local consumer protection resources linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.