Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mentimeter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mentimeter: Easy Method
What is Mentimeter
Overview
Mentimeter is a cloud-based presentation and audience engagement tool that lets presenters create interactive polls, quizzes, word clouds and Q&A sessions.
It is used by teachers, businesses and event hosts to collect live responses and make presentations more engaging.
Typical uses
Common uses include classroom activities, team meetings, conferences and webinars where live audience input is required.
Mentimeter runs in a browser and also integrates with presentation workflows, making it suitable for both in-person and remote events.
How to cancel Mentimeter
Cancel via the web (Mentimeter account)
- Sign in to your Mentimeter account at mentimeter.com.
- Go to Account settings → Billing (or Billing section) and turn off auto‑renewal for your Basic or Pro subscription.
- Turning off auto‑renewal stops future billing; you keep access until the current paid period ends.
Cancel via mobile app stores
- iOS (App Store): Subscriptions are likely managed through your Apple ID; open Settings → your name → Subscriptions to cancel.
- Android (Google Play): Subscriptions are likely managed through Google Play; open Play Store → Profile → Payments & subscriptions → Subscriptions to cancel.
- Mentimeter Help Center and Terms do not explicitly document App Store/Google Play cancellation; follow the platform provider’s subscription controls.
What happens when you cancel
Access after cancelling
If you cancel auto‑renewal via the Mentimeter web Billing section you retain full access to paid features until the current paid period expires.
No immediate loss of access typically occurs unless stated otherwise in a specific plan agreement.
Renewal and billing
Both Basic and Pro subscriptions auto‑renew annually by default on the web; cancelling auto‑renewal prevents future charges but does not prorate the current period.
If you subscribed via the App Store or Google Play, billing and renewals are controlled by those platforms.
Data and content
Your account, presentations and collected responses typically remain available after cancellation until the end of the paid period and according to Mentimeter’s retention policies.
Export any important data or downloads before your access ends if you need long‑term copies of responses or slides.
Will I get a refund?
Mentimeter refund policy (web purchases)
Mentimeter offers a full refund if you cancel the initial subscription within 14 days of purchase, provided you have not used the subscription in a live audience setting.
To request that refund you must email hello@mentimeter.com; approved refunds generally arrive in your bank account within a few days.
Exceptions and company terms
- Using the subscription in a live audience setting typically forfeits the 14‑day refund right for that purchase.
- Mentimeter’s broader Terms state refunds are not provided unless required by law or expressly communicated, so refunds outside the 14‑day rule are uncommon.
Mentimeter plans and pricing
Summary
No NZD (New Zealand dollar) specific prices were publicly available in the referenced sources.
Prices shown on Mentimeter pages may appear in USD or local currencies depending on account settings; check your account for NZ‑specific pricing.
How to check NZ pricing
Log into your Mentimeter account while located in New Zealand or contact Mentimeter sales to view local currency options.
Alternatively, consult the checkout flow where currency and taxes are shown before you purchase.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Basic (annual) | Varies | Auto‑renewal; manage via Billing in account settings. |
| Pro (annual) | Varies | Auto‑renewal; additional features and participant limits may apply. |
| Other / Enterprise | Varies | Contact sales for customised pricing and invoicing options. |
Your consumer rights in New Zealand
Key statutes
New Zealand’s Consumer Guarantees Act and Fair Trading Act provide protections for consumers purchasing services, including digital services.
Services must be of acceptable quality, fit for purpose and match descriptions provided at the time of sale.
How these rights affect refunds and remedies
- If Mentimeter’s service is faulty or not fit for purpose, you may be entitled to a remedy or refund regardless of a stated company policy.
- The advertised 14‑day refund offering does not override statutory consumer guarantees; you may still have rights after that period if the service fails to meet guarantees.
Customer experiences
Positive feedback
Review sites such as Capterra and GetApp (NZ) rate Mentimeter highly (about 4.4/5), praising interactivity, ease of use and improved audience engagement.
Users often highlight the platform’s ability to transform static presentations into interactive sessions.
Negative feedback
Trustpilot NZ contains complaints about unexpected auto‑renewals, difficulty obtaining refunds and perceived poor customer service in some cases.
Other reported issues include occasional technical bugs (slides not displaying, leaderboard faults) and dissatisfaction with post‑purchase support.
Documentation checklist
Before cancelling
- Account email and login details.
- Subscription name (Basic, Pro, Enterprise) and renewal date.
- Receipt or invoice showing purchase date and amount.
If you request a refund
- Proof of non‑use in a live audience (if claiming 14‑day refund), or screenshots showing issues.
- Any correspondence with Mentimeter support and a clear statement of the remedy you seek.
- Bank details or payment method information if requested for refund processing.
Common mistakes
Missing the correct cancellation path
Users sometimes try to cancel a web subscription through the mobile app; web purchases must usually be cancelled in the Mentimeter account Billing section.
Conversely, subscriptions purchased via the App Store or Google Play must be cancelled via the relevant platform rather than Mentimeter’s website.
Assuming immediate refunds or loss of access
Some users expect immediate refunds or immediate loss of access after cancelling; typically access continues until the paid period ends and refunds follow the company’s or platform’s stated rules.
Also, not documenting live usage can jeopardise a 14‑day refund claim - keep clear records if you might request a refund.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund likelihood | Control |
|---|---|---|---|
| Web subscription | Mentimeter account → Billing | Possible (full refund within 14 days if unused in a live audience) | User controls auto‑renewal in account settings |
| iOS (App Store) | Apple ID → Subscriptions | Platform dependent (Apple refund policies apply) | Managed by Apple |
| Android (Google Play) | Google Play Store → Subscriptions | Platform dependent (Google Play refund policies apply) | Managed by Google |
Notes
Mentimeter’s own Terms also state refunds are not provided unless required by law or explicitly offered, so check both the platform rules and Mentimeter’s communications.
For New Zealand consumers, statutory rights under local law may provide remedies beyond the company’s policy.
After cancelling
What to check next
Confirm the cancellation in your Mentimeter Billing section or in the App Store / Google Play subscription area.
Save receipts, export any presentation data you need and keep screenshots of cancellation confirmations and dates.
Helpful links and contacts
- Mentimeter Help Center: help.mentimeter.com
- Contact Mentimeter: hello@mentimeter.com
- Mentimeter Terms: mentimeter.work - Terms
- Apple manage subscriptions (NZ): support.apple.com/en-nz/HT202039
- Google Play subscriptions: support.google.com/googleplay/answer/7018481
- New Zealand consumer information: consumerprotection.govt.nz
Address
Company headquarters
Mentimeter AB (publ)
Tulegatan 11, 113 57 Stockholm, Sweden
No New Zealand postal cancellation address
There is no specific New Zealand postal address for cancellations in publicly available sources; cancellations are handled online or via platform subscriptions.
For formal notices you may use the company headquarters address above or contact Mentimeter by email first.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.