Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Metric Master service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Metric Master: Easy Method
What is Metric Master
Overview
Metric Master (also referenced as Master Metrics) is a SaaS analytics and reporting tool that centralises advertising and marketing data from multiple platforms.
The service is provided by Master Metrics LLC for subscription customers and is accessed via web and app interfaces.
How it is provided
Metric Master is delivered as a cloud service you manage through your Metric Master account settings.
Legal terms state the service relationship is between you and Master Metrics LLC, while App Distributor terms may also apply for app purchases.
How to cancel Metric Master
Primary cancellation method
- Open the Metric Master app or web interface and sign in to your account.
- Go to "My Account" → "Modify your plan".
- Follow the prompts to cancel the subscription from within your account settings.
Other important notes
- The Metric Master Help Center confirms cancellation is handled in the account management settings regardless of whether you subscribed via the App Store, Google Play, or the web. Help: Settings
- The Terms of Service note that cancellations must be processed through the platform itself and not via the app store; App Distributor terms (Apple/Google) may still apply in some cases.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will stop renewing at the end of the current billing period unless otherwise stated in your account.
You typically retain access until the paid period ends; check your account for exact end dates.
Data, backups and exports
Cancelling does not necessarily delete your account data immediately. Export any reports or data you need before access is removed.
If you need copies of invoices or historical data, download them from your account or request them from support before cancellation is final.
Will I get a refund?
Official refund policy
Master Metrics' Terms of Service state: "There will be no refunds or credits for partial periods of service or periods of inactivity."
There is no mention in official documentation of a 14-day statutory cancellation or automatic trial-period refunds.
Possible exceptions and remedies
- New Zealand consumer law (see next section) may provide remedies if the service is faulty, not as described, or not delivered.
- If you believe the service breaches consumer guarantees, document the issue and contact Metric Master support and local consumer authorities.
Metric Master plans and pricing
Pricing overview
No verified NZD pricing is available from official sources for Metric Master for 2024/2025.
If you need exact pricing, check your account billing page or contact support directly for current plan rates and billing cycles.
Plan table
| Plan | Price (NZD) | Billing cycle | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Check account for specific pricing |
| Professional | Varies | Varies | Includes more connectors and advanced features |
| Enterprise | Varies | Varies | Custom pricing and invoicing available |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and as described.
If Metric Master fails to meet these guarantees, consumers may be entitled to remedies regardless of contractual "no refund" clauses.
Practical and jurisdictional issues
- Master Metrics is a Delaware-based SaaS provider and its Terms do not explicitly reference the CGA or NZ law.
- Cross-border enforcement and jurisdictional limits can complicate asserting NZ rights; seek guidance from the Commerce Commission or Consumer Protection agencies.
Customer experiences
Positive feedback
Reviews on GetApp and Capterra (NZ) rate Metric Master highly for value, features, and support, praising consolidation of multiple ad platforms and automation.
Users highlighted efficiency gains and responsive customer support in multiple reviews.
Common criticisms
Some users reported a learning curve during implementation and occasional UX or mobile visualisation challenges.
These issues were generally paired with positive notes about support responsiveness.
Documentation checklist
What to gather before cancelling
- Account email and username used to register the Metric Master account.
- Subscription or invoice numbers and recent billing receipts.
- Screenshot of your subscription status and the "Modify your plan" page.
Support and legal documents
- Copies of any communication with Metric Master support (tickets, emails).
- A copy or link to the Terms of Service and any relevant help articles.
- Exported reports or data you want to keep before access ends.
Common mistakes
Assuming app-store cancellation is required
Many customers try to cancel via the App Store or Google Play, but Metric Master's guidance states cancellations are handled inside the Metric Master account.
Relying on the app store alone can leave the subscription active if the provider requires in-app cancellation.
Not keeping evidence and missing exports
Failing to download invoices, reports or correspondence before cancellation can make disputes harder to resolve.
Always export essential data and save confirmation screenshots when you submit a cancellation.
Comparative recap
Cancellation location
| Topic | Metric Master | Typical App Store/Google Play |
|---|---|---|
| Where to cancel | In-app/web: My Account → Modify your plan | Usually in the App Store or Google Play subscriptions page |
| Refund policy | No refunds for partial periods stated in Terms of Service | App stores may have different refund processes and policies |
| Support contact | Metric Master support via the platform or help centre | App store support vs developer support can both be relevant |
Key takeaways
Cancel inside your Metric Master account and export necessary data before access ends.
If you need a refund or dispute, document the issue and consider NZ consumer law options.
After cancelling
Follow-up steps
- Confirm cancellation via account notification or support ticket and keep a copy for your records.
- Check your next billing statement to ensure the subscription did not renew.
Helpful links
- Metric Master Help: Settings
- Master Metrics Terms of Service
- Consumer Protection (New Zealand)
- Commerce Commission New Zealand
Address
Mailing address
Metermaster NZ Limited, PO Box 72887, Papakura 2244, New Zealand.
Use this address for postal correspondence related to products, invoices, or formal notices.
Customer support contact
For in-account cancellation and support, use the Metric Master app/web help centre and submit a support request.
Keep postal contact as a fallback for formal communications if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.