Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mind Metric Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mind Metric Ai: Easy Method
What is Mind Metric Ai
Service overview
Mind Metric Ai offers online AI-based neurodevelopmental and cognitive assessments and delivers personalised reports and insights.
It sells one‑off tests (e.g., ASD, ADHD, IQ) and a paid subscription for ongoing access to a “Brain Hub” and detailed results.
How it is typically sold
Some offers use a low one‑off fee for a report and then present ongoing subscription options for continued access.
Terms and conditions govern billing, delivery times and any limited money‑back guarantee; see the provider's terms for details.
How to cancel Mind Metric Ai
Cancel via your account (recommended)
- Sign in to your MindMetric account.
- Go to Account Settings and find "Cancel Subscription".
- Cancel before the next billing cycle to avoid further charges.
If you cannot cancel online
- Email support@mindmetric.ai with your account details and a clear cancellation request.
- If billed via PayPal or a card, check the payment provider or merchant page for an alternate cancellation route.
- Keep copies of any confirmation messages or screenshots showing the cancellation request or attempts.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but may not immediately remove access for the remainder of a paid period.
Access length can depend on when you cancel relative to the billing or subscription period.
Billing, renewals and data
- Cancel before the renewal date to avoid being charged for the next period.
- Your billing record remains with the payment provider; you may need proof if disputing later charges.
- Check Mind Metric Ai's privacy policy for how your personal data and reports are retained or deleted.
Will I get a refund?
Standard subscription refunds
Mind Metric Ai does not offer standard refunds for subscription charges; the main way to avoid future charges is to cancel before renewal.
If you believe a charge is unauthorised or misleadingly disclosed, you can dispute it with your payment provider.
Exceptions and money‑back guarantee
- A Money Back Guarantee applies only to the one‑time US$1.99 MindMetric Report if results are not delivered within the promised timeframe.
- Claims for that guarantee must be made within the specified period after expected delivery; check the terms for exact time limits.
- If a refund is refused, consider disputing via PayPal or your card issuer, especially if ongoing billing was not clearly disclosed.
Mind Metric Ai plans and pricing
Available plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| ASD Test (one‑off) | NZ$3.14 | One‑off | Personal, in‑depth report; AI insights and recommendations |
| ADHD Test (one‑off) | NZ$3.14 | One‑off | Personal, in‑depth report; AI insights and recommendations |
| IQ Test (one‑off) | NZ$3.14 | One‑off | Personal, in‑depth report; AI insights and recommendations |
| Subscription (Brain Hub access) | NZ$31.49 per month | Monthly | Access to Brain Hub; Detailed results; AI insights and recommendations |
Pricing notes
Prices shown are converted from AUD based on available MindMetric pricing and may vary with exchange rates.
No direct NZD pricing was available from the provider; check the site for the latest local charges.
Your consumer rights in New Zealand
Cooling‑off and unfair practices
- Unsolicited consumer contracts often have a 14‑day cooling‑off right under New Zealand consumer law.
- If ongoing billing was not clearly disclosed, consumers may have remedies under the Fair Trading Act.
Guarantees and dispute options
- The Consumer Guarantees Act and Fair Trading Act protect against misleading or unfair business conduct.
- Dispute unauthorised or unclear charges with your payment provider (bank or PayPal) and keep evidence.
- Serious or systemic deceptive practices can be reported to the Commerce Commission: comcom.govt.nz.
Customer experiences
Reported negative experiences
Multiple users report being automatically subscribed to monthly plans after paying a low one‑off fee, with charges of about NZ$31.49 (or equivalent).
Many reviews describe difficulty cancelling via the website and poor customer support, leading customers to use PayPal or bank disputes.
Balanced view
There are limited verified positive reviews in the available data; absence of visible positive feedback does not prove consistent poor service.
If you face issues, follow the cancellation and dispute steps above and retain documentation to support any complaint.
Documentation checklist
What to gather before contacting support
- Account email and username used with MindMetric.
- Order number, transaction ID or billing date for the charge.
- Payment method used (PayPal, card type and last four digits).
Evidence to support disputes
- Screenshots of purchase pages, billing notices, and any subscription terms shown at checkout.
- Email correspondence with support and any cancellation confirmations.
- Bank or PayPal statements showing the charge you want reversed.
Common mistakes
Assuming one‑off means no ongoing charges
Example: Paying a low fee for a test does not always prevent automatic enrollment into a subscription.
Always check checkout wording for recurring billing and default opt‑in boxes before paying.
Not cancelling before renewal
Example: Waiting until after a renewal date often results in being charged for another period; many disputes hinge on timing.
Set calendar reminders and cancel at least a few days before the renewal date to allow processing time.
Comparative recap
Quick comparison
| Item | One‑off tests | Subscription (Brain Hub) |
|---|---|---|
| Typical NZ price | NZ$3.14 | NZ$31.49 per month |
| Billing type | Single payment | Recurring monthly |
| Refunds | Limited Money Back Guarantee for the US$1.99 report if undelivered | No standard refunds; cancel before renewal to avoid further charges |
| Common issues | Automatic upgrade to subscription reported by some users | Difficulty cancelling and disputed refunds reported |
After cancelling
Monitor your account and statements
Keep an eye on your bank or PayPal statement for any unexpected charges after cancellation.
If you see a charge you did not authorise, contact your payment provider to dispute it promptly.
Where to get more help
- Mind Metric Ai terms and conditions: mindmetric.ai/terms-conditions
- Chargeback and refund guidance: joinchargeback.com
- Report unfair or misleading practices: Commerce Commission NZ
Address
Provider postal address
Mind Metric AI
90 rue de Fougères, Rennes 35700, France
Support email
Primary contact for cancellation and support: support@mindmetric.ai
If you cannot resolve the issue, contact your payment provider or the Commerce Commission for further options.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.