Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindmeister service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mindmeister: Easy Method
What is Mindmeister
Overview
MindMeister is an online mind-mapping service for creating, sharing and collaborating on maps in a browser and via mobile apps.
It is offered as paid individual and business subscription plans with web, iOS and Android purchasing paths.
Main uses
Users commonly use MindMeister for brainstorming, planning, visual note-taking and project outlines.
The service integrates with MeisterTask and supports map export and attachments depending on plan level.
How to cancel Mindmeister
Cancel via the web (mindmeister.com)
- Log into your account on mindmeister.com.
- Go to Account → Plan, scroll to the bottom and click “Cancel your subscription” then “Downgrade.”
- Cancellation takes effect at the end of your current billing cycle.
- Reference: MindMeister support article on subscription management: Manage Your Subscription.
Cancel via mobile purchases (iOS and Android)
- iOS (App Store): Subscriptions bought through Apple must be cancelled in your Apple ID / App Store subscription settings; MindMeister cannot cancel these.
- Android (Google Play): Subscriptions bought via Google Play must be managed and cancelled in the Google Play Store; MindMeister cannot directly cancel or refund these.
- See MindMeister guidance: Manage Your Subscription.
What happens when you cancel
Access and billing
When you cancel a paid subscription through the web, the cancellation typically remains active until the end of the current billing period.
You retain access to your paid features until the subscription expiration date; no immediate loss unless specified by the store policy.
Data and export
Your maps and account remain accessible as per your plan until expiry; exporting important maps before the end date is recommended.
After downgrade or expiry you may lose paid-only features such as increased attachments, version history or certain export formats.
Will I get a refund?
Refund policy for consumers
Consumers (non-business individuals) may request a full refund if within 14 days of the original purchase or upgrade (right of revocation).
Consumers may also cancel auto-renewals after the initial term with one-month notice and receive prorated refunds for unused periods.
Exceptions and business rules
- Business users do not have a right of revocation, receive no refunds for renewals, and must give 30 days' notice to terminate at the end of the current term.
- Mobile-purchased subscriptions (App Store or Google Play) cannot be refunded through MindMeister; contact Apple or Google Play for refunds.
- MindMeister refund policy: Refund Policy.
Mindmeister plans and pricing
iOS App Store pricing (NZD)
The following NZD prices reflect in-app purchase listings in the New Zealand Apple App Store (late 2025 / early 2026).
No NZD pricing on MindMeister website was found; these are App Store amounts.
Plan details
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Personal (Monthly, via iOS) | NZ$13.49 | Monthly | Unlimited mind maps; 2 attachments per map; 7-day version history; private maps; file exports; print maps; priority support |
| Pro (Monthly, via iOS) | NZ$23.49 | Monthly | Everything in Personal, plus MS Word/PowerPoint export; export slides as zip file |
| Personal (Yearly, via iOS) | NZ$139.99 | Annual | Same as monthly Personal |
| Pro (Yearly, via iOS) | NZ$234.99 | Annual | Same as monthly Pro |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand consumer protection law, individuals generally have short-term rights to withdraw from digital service contracts, consistent with MindMeister’s 14-day right of revocation.
Prorated refunds for unused subscription periods after cancellation align with fair trading expectations for digital subscriptions.
When to escalate
- If auto-renewal occurred without clear notice or you cannot get a promised refund, this may conflict with the Fair Trading Act and Consumer Guarantees Act obligations.
- Reported failures to respond to cancellations or refund requests may justify lodging a complaint with local consumer protection authorities (e.g. Consumer Protection NZ or Citizens Advice Bureau guidance).
Customer experiences
Positive feedback
Review platforms show strong ratings for ease of use, visual design and mind-mapping features.
Examples: Capterra NZ overall 4.6/5, and GetApp users praise the tool for consultancy and visual mapping.
Negative feedback
Frequent negative reports concern unexpected auto-renewals, difficulty cancelling and slow or absent customer support.
Other complaints include UI/UX degradation after redesigns, lost functionality and refund delays even within the 14-day window.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Order or invoice number and the original purchase date.
- Screenshot of the subscription charge from bank/App Store/Google Play.
- Proof of purchase receipt (App Store or Google Play receipt if mobile purchase).
Supporting evidence to keep
- Copies of cancellation attempts, confirmation emails or on-screen screenshots.
- Any correspondence with MindMeister support and timestamps.
- Exported copies of important mind maps you want to retain.
Common mistakes
Assuming all cancellations are handled the same
Many users try to cancel an App Store or Google Play subscription via the MindMeister web interface and expect it to stop immediately.
Mobile purchases must be cancelled in the respective store; MindMeister cannot directly cancel those.
Missing proof or timing windows
Users sometimes miss the 14-day consumer revocation window or lack purchase receipts when requesting refunds.
Failing to keep screenshots of charges and confirmation messages makes escalation harder and slows resolution.
Comparative recap
Quick comparison of cancellation routes
The table below summarises cancellation paths, refund eligibility and key notes for each purchase method.
Use this to decide next steps
| Method | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (mindmeister.com) | Account → Plan → Cancel your subscription → Downgrade | Eligible: consumer 14-day revocation; prorated refunds after notice | Cancellation effective end of billing cycle; support article: Manage Your Subscription |
| iOS (App Store) | Manage subscriptions in Apple ID / App Store settings | Refunds via Apple; MindMeister cannot process mobile refunds | Contact Apple Support for refunds and cancellations |
| Android (Google Play) | Manage subscriptions in Google Play Store | Refunds via Google Play; MindMeister cannot process mobile refunds | Contact Google Play Support for refunds and cancellations |
| Business / Team plans | Follow contract terms; 30 days' notice typically required | No revocation right; no refunds for renewals | Check your business agreement and billing terms for termination process |
After cancelling
Immediate actions
Export any maps or data you need before the subscription end date to avoid loss of paid features.
Save cancellation confirmation emails or screenshots for your records.
Useful links and support
- MindMeister subscription management: Manage Your Subscription
- MindMeister refund policy: Refund Policy
- Apple Subscriptions support: Manage subscriptions on your iPhone or iPad
- Google Play subscriptions help: Manage subscriptions & subscriptions help
Address
Corporate mailing address
MeisterLabs, Inc, 113 Cherry St PMB 29372, Seattle, Washington 98104, United States.
MindMeister does not appear to provide a New Zealand postal address; cancellations are usually handled online or by email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.