Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mongodb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mongodb: Easy Method
What is Mongodb
Product overview
MongoDB is a document-oriented database platform offering managed cloud services (MongoDB Atlas), tools, and commercial support for deploying and operating databases.
Key capabilities
It provides scalable clusters, serverless and dedicated deployments, data lakes, and enterprise support plans used by developers and organisations.
How to cancel Mongodb
Cancel via Web (MongoDB Atlas)
- Sign in to your MongoDB Atlas account and go to the billing or support plan page.
- If cancelling a paid support plan during trial: billing stops immediately once the plan is cancelled.
- If cancelling outside trial: cancellation takes effect at the end of the month and billing will continue until that date.
- To fully stop charges, terminate all active deployments (clusters, data lakes, serverless instances) after cancelling the plan.
Cancel via App Stores (iOS / Android)
- Subscriptions purchased through the Apple App Store or Google Play cannot be cancelled in MongoDB’s console.
- Use Apple or Google’s subscription management interfaces to cancel those subscriptions directly.
What happens when you cancel
Access and service changes
When a paid support plan is cancelled, the plan will either end immediately (if during trial) or at the end of the billing month (if outside trial).
Data and billing consequences
Active deployments continue to incur charges until they are terminated, even if the support plan is cancelled.
To prevent ongoing costs you must explicitly shut down or delete clusters, data lakes and other billable resources.
Will I get a refund?
Web purchases (MongoDB directly)
MongoDB’s policy states refunds are not provided after 14 days from the original purchase date.
- If you request a refund within 14 days, follow MongoDB’s refund process as defined in their terms; after 14 days refunds are generally not provided.
App Store / Google Play purchases
Refunds for subscriptions purchased via Apple or Google are handled by those platforms, not by MongoDB.
- Contact Apple or Google support for refund requests and follow their procedures.
Mongodb plans and pricing
Overview of common plans
The table below summarises typical MongoDB offerings. Prices vary by region, configuration and support level.
Pricing note
Where specific pricing is not published here, the table uses 'Varies' because costs depend on instance size, region, and selected services.
| Plan / Service | Description | Price |
|---|---|---|
| Atlas Free Tier | Free shared cluster for development and testing. | Free |
| Serverless / Shared | On-demand, pay-as-you-go clusters suited for variable workloads. | Varies |
| Dedicated clusters | Provisioned instances for production workloads with predictable capacity. | Varies |
| Support plans (commercial) | Paid support and enterprise offerings with SLAs and priority support. | Varies |
Your consumer rights in New Zealand
Legal rights summary
Under New Zealand consumer law, digital services are generally non-refundable unless they are faulty, not as described, or fail to be delivered with reasonable care and skill.
Implications for MongoDB policies
- MongoDB’s 'no refunds after 14 days' policy may not override statutory rights if the service is defective or misleading.
- Difficulty cancelling or persistent billing could be considered an unfair practice under NZ law and may entitle consumers to remedies.
Customer experiences
Positive feedback
Users often praise MongoDB for ease of learning, scalability, performance, flexible schema, and strong documentation and community support.
Negative feedback
Several public reviews report issues such as slow or convoluted refund processes, continued billing after deletion, poor incident handling, and difficulty completing cancellations.
Documentation checklist
What to gather before contacting support
- Account ID and registered email address.
- Invoice numbers, payment receipts and the dates of charges.
- Cluster or deployment IDs that you have terminated or wish to terminate.
- Support ticket numbers and any correspondence with MongoDB or app stores.
- Screenshots showing active deployments, billing pages, or continuing charges.
Why this matters
Collecting clear documentation speeds up dispute resolution and supports any consumer law claims in New Zealand.
Common mistakes
Assuming cancellation automatically stops all charges
Many users cancel a support plan but do not terminate clusters. Active deployments continue to incur charges until they are deleted.
Expecting refunds without meeting conditions
Expecting a refund after 14 days from a web purchase is commonly unsuccessful under MongoDB’s stated policy, unless NZ consumer law provides a remedy for a fault or misdescription.
Comparative recap
Quick platform comparison
The table below compares cancellation and refund handling for web purchases versus App Store/Google Play purchases.
Notes on action required
Follow the platform-specific instructions in the table; maintain records of cancellations and deletions to avoid disputes.
| Platform | How to cancel | Refunds handled by | Billing stops when | Notes |
|---|---|---|---|---|
| Web (MongoDB Atlas) | Cancel plan in Atlas billing/support pages; terminate deployments in Atlas to stop charges. | MongoDB (subject to 14-day rule and terms) | If cancelled during trial: immediately; otherwise end of billing month. Deployments billed until terminated. | Must delete clusters/data lakes to fully stop charges. |
| App Store (iOS) / Google Play | Cancel via Apple App Store or Google Play subscription management. | Apple or Google (not MongoDB) | Per App Store / Google Play policies; platform may prorate or end at period end. | MongoDB does not control these subscriptions or refunds. |
After cancelling
Next steps
- Confirm cancellation in your account and retain confirmation emails or screenshots.
- Delete or terminate all active deployments to prevent further billing.
Helpful links and contacts
- MongoDB Atlas documentation - billing and account management.
- Apple Support - App Store subscription cancellations and refunds.
- Google Play Help - Google subscription cancellations and refunds.
- New Zealand Consumer Protection - rights for digital services and remedies.
Address
Registered office for service in New Zealand
MongoDB New Zealand Limited - Care of BDO Wellington Limited, Floor 1, 50 Customhouse Quay, Wellington Central, Wellington, 6011.
How to use this address
Direct formal cancellation correspondence or notices to this address if you need to contact the local legal entity.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.