Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Naturalreader service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Naturalreader: Easy Method
What is Naturalreader
Product overview
NaturalReader is a text-to-speech service and app that converts written text into spoken audio using various voices. It is available as an iOS app and as web software, offering voice packages and subscription tiers.
How it is commonly used
Users rely on NaturalReader for reading documents, accessibility support, language learning, and content review. Subscriptions unlock higher‑quality voices and advanced features depending on the plan.
How to cancel Naturalreader
Cancel an App Store (iOS) subscription
- Open Settings on your iPhone or iPad and tap your name (Apple ID).
- Tap Subscriptions, find "NaturalReader" (or the app name) and tap it.
- Choose Cancel Subscription and confirm. Keep a screenshot of the cancellation confirmation.
Cancel a web or direct NaturalReader subscription
- Log into your NaturalReader account on the website and go to account/subscription settings to cancel, if that option is available.
- If you cannot cancel online, email support@naturalreaders.com with your account email, order ID and a clear request to cancel the subscription.
- If the purchase was through the App Store, request refunds or billing help from Apple rather than NaturalReader.
Follow-up steps after cancelling
- Check the subscription end date in your Apple ID > Subscriptions to confirm when access stops.
- Save receipts, invoices, or screenshots of cancellation for at least 6 months in case you need to dispute a charge.
What happens when you cancel
Access and features
After cancellation you typically retain access to paid features until the current billing period ends. Access ends at the subscription expiry date shown in your Apple or NaturalReader account.
Automatic renewal and billing
Cancelling prevents future automatic renewals. You will not be charged again after the current paid period finishes, but Apple refunds and billing remain managed by Apple for App Store purchases.
Account data and content
Your account, saved settings and any uploaded content may remain on NaturalReader servers unless you request deletion. Contact support@naturalreaders.com to ask for data removal.
Will I get a refund?
Refunds for App Store purchases
App Store purchases are generally refunded through Apple, not NaturalReader. Use reportaproblem.apple.com or Apple Support to request a refund.
Refunds for web or direct purchases
For purchases made directly via NaturalReader’s website, contact support@naturalreaders.com to request a refund and provide order details. Refunds are handled case by case.
Exceptions and what helps your request
- Refunds are more likely for accidental double charges or billing errors.
- Provide order numbers, dates, screenshots of charges and a brief explanation to speed up review.
- Under New Zealand law, some consumer remedies may apply for faulty or misrepresented services (see rights section).
Naturalreader plans and pricing
Pricing summary
The following are the exact NZD in-app prices listed for NaturalReader in the iOS App Store for New Zealand.
Plan list (App Store NZD)
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Plus Plan (iOS, App Store) | NZ$39.90 | Monthly | Access to Plus Voices |
| Premium Plan (iOS, App Store) | NZ$18.49 | Monthly | Access to Premium Voices |
| Plus Plan (iOS, App Store) | NZ$199.00 | Yearly | Access to Plus Voices |
| Premium Plan (iOS, App Store) | NZ$98.99 | Yearly | Access to Premium Voices |
| Pro Plan (iOS, App Store) | NZ$49.90 | Monthly | Pro-level features (details unspecified) |
| Pro Plan (iOS, App Store) | NZ$299.00 | Yearly | Pro-level features (details unspecified) |
Your consumer rights in New Zealand
Key legal protections
In New Zealand, the Consumer Guarantees Act (CGA) and the Fair Trading Act give protections around quality, fitness for purpose and truthful advertising. These laws cover digital services in many situations.
Cooling-off and digital content
There is not an automatic "cooling-off" right for digital content once it has been accessed or fully delivered. If the service is faulty or not as described, you may still have remedies under the CGA.
How to escalate a dispute
- First, contact NaturalReader support with evidence and request a remedy (refund, fix, or cancellation confirmation).
- If unresolved, contact the Commerce Commission or Consumer Protection pages for guidance and next steps.
Customer experiences
Positive feedback
Many users praise NaturalReader for natural-sounding voices and ease of converting text to audio. Voice quality and simple interface are commonly cited strengths.
Negative feedback and common issues
Some users report confusion over billing when purchases come via the App Store versus the website. Others have shared mixed experiences with refund requests and support response times.
Balanced takeaway
Overall, the product is well regarded for core functionality but billing and refund paths can be less clear, especially for App Store purchases. Keep receipts and verify where you purchased to streamline any disputes.
Documentation checklist
What to gather before contacting support
- Order number or App Store invoice ID and purchase date.
- Screenshot of subscription listing in Apple Subscriptions or NaturalReader account page.
- Payment statement entry showing the charge (bank/credit card screenshot).
Additional helpful items
- Emails between you and NaturalReader or Apple about the subscription.
- Evidence of cancellation actions (screenshots from Settings > Subscriptions).
- Any support ticket numbers and responses.
Common mistakes
Forgetting where you subscribed
A frequent error is assuming you subscribed via the app when the purchase was billed through the App Store, or vice versa. This causes delays when cancelling or requesting refunds.
Deleting the app but not cancelling
Removing the NaturalReader app does not cancel an App Store subscription. Users must cancel via Apple ID > Subscriptions to stop renewals.
Not keeping receipts or timestamps
Without order IDs, dates and screenshots it is harder to prove charges or request refunds. Always save at least one copy of invoices and cancellation confirmations.
Comparative recap
Price comparison
| Plan | Monthly (NZD) | Yearly (NZD) | Best for |
|---|---|---|---|
| Premium Plan | NZ$18.49 | NZ$98.99 | Users who want basic premium voices at a lower cost |
| Plus Plan | NZ$39.90 | NZ$199.00 | Users who want access to additional Plus voices |
| Pro Plan | NZ$49.90 | NZ$299.00 | Power users needing pro-level features and advanced tools |
How to choose
- Pick Premium for lower-cost voice upgrades.
- Choose Plus if you need a wider selection of voices.
- Pick Pro if you need professional features and higher-tier tools.
After cancelling
Immediate actions
Confirm the subscription end date in Apple Subscriptions or your NaturalReader account. Keep cancellation confirmation screenshots and invoices for records.
Helpful links and next steps
- NaturalReader main site
- NaturalReader Help Center (or contact support@naturalreaders.com)
- Apple: cancel subscriptions on your iPhone or iPad
- Request a refund from Apple
- New Zealand Consumer Protection (MBIE)
Address
Company name
NaturalSoft Limited is the company behind NaturalReader. No physical postal address for New Zealand is publicly available for cancellation or correspondence.
Contact points
- Email for support: support@naturalreaders.com
- Email for sales inquiries: sales@naturalreaders.com
- Website: www.naturalreaders.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.