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I hereby notify you of my decision to terminate the contract relating to the Navigraph service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Navigraph: Easy Method
What is Navigraph
Overview
Navigraph is a subscription service providing aeronautical charts and navigation data for flight simulation and real-world planning.
It integrates with tools such as SimBrief and offers moving maps, live traffic features, and NAVDATA updates.
Who uses it
Users include flight-sim enthusiasts, virtual airlines, and pilots who need up-to-date charts and instrument procedure data.
Access is typically via the web platform, mobile apps (iOS/Android), and data integrations for simulators.
How to cancel Navigraph
Cancel via iOS App Store
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find the Navigraph subscription and tap Cancel Subscription.
- Note: Deleting the app does not cancel your subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Select Payments & subscriptions > Subscriptions.
- Find Navigraph and choose Cancel subscription.
- Note: Uninstalling the app does not cancel your subscription.
Cancel via Navigraph web account
- Sign in to your Navigraph account on the website.
- Manage your subscription in Account settings and allow it to lapse or cancel where shown.
- After web cancellation, access to online charts and data will be revoked at the end of the billing period.
- For written requests from New Zealand, you may use the corporate postal address (see Address section).
What happens when you cancel
Access to services
After cancellation, online access to charts and downloadable NAVDATA is revoked once the active subscription period ends.
Local copies of NAVDATA already installed typically remain on your device but will not receive updates.
Renewal and billing
Stopping renewal prevents future charges, but already-processed payments for the active period are usually non-refundable under standard terms.
If you subscribed through Apple or Google, billing and renewal are handled by those stores and must be managed there.
Data and integrations
Chart features like moving maps, SimBrief integration, and live traffic will stop functioning when access ends.
NAVDATA-only subscriptions lose update deliveries but any retained local data may still be usable depending on your setup.
Will I get a refund?
Navigraph policy
Navigraph’s Terms of Service state they do not offer refunds or a right to withdraw once digital content is delivered, and subscribers waive that right where permitted.
This is the baseline policy for web subscriptions and purchases directly handled by Navigraph.
Possible exceptions and goodwill
- Support may consider individual refund requests for issues such as compatibility problems or accidental purchases.
- Examples exist of sympathetic, retroactive cancellations and refunds handled by support after direct contact.
App-store refunds
If you subscribed via Apple or Google, Apple/Google handle refunds and you should follow their refund request processes.
Contact the store’s support or use their refund request forms; Navigraph cannot directly override app-store billing.
Navigraph plans and pricing
Plans summary
The following are approximate NZD conversions of Navigraph’s commonly listed plans.
Navigraph does not publicly display exact NZD pricing; figures are estimated.
Pricing table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Unlimited (Ultimate) Monthly | ≈ NZ$16.30 | Monthly | Includes charts and navigation data (full subscription) |
| Unlimited (Ultimate) Yearly | ≈ NZ$147.00 | Annual | Includes charts and navigation data (full subscription) |
| Navigation Data Only (Yearly) | ≈ NZ$53.60 | Annual | NAVDATA only, no charts |
Your consumer rights in New Zealand
Legal framework
In New Zealand, digital subscription services are generally not covered by the Consumer Guarantees Act (CGA).
Instead, transactions are governed primarily by the Fair Trading Act and the Privacy Act where applicable.
Practical implications
- Rights to cancel or obtain refunds beyond the provider’s terms are limited for digital content supplied as-is.
- For app-store subscriptions, Apple and Google processes determine refunds and charge handling.
Best actions for NZ consumers
Check the provider’s terms carefully before purchase and keep purchase records and receipts for any dispute.
If you believe you were misled, you may contact New Zealand consumer protection authorities or seek dispute resolution advice.
Customer experiences
Positive experiences
- Users praise accurate moving maps, SimBrief integration, live traffic, and strong flight-planning support.
- Some report responsive and understanding support that resolved issues or granted refunds in individual cases.
Negative experiences
- Complaints include perceived high subscription cost and unclear upfront pricing.
- Reports of app performance issues: battery drain, lag, freezes during flight import, crashes, and portrait-mode problems.
- Some users experienced difficulty with cancellation or unexpected charges after cancelling and had to contact support.
Balanced takeaway
Navigraph is valued for data quality and integrations but some users find cost, UI complexity, and occasional technical issues frustrating.
Support responsiveness varies, and refunds are possible in select situations but are not guaranteed.
Documentation checklist
Essential items to have ready
- Account email address used with Navigraph.
- Order ID, receipt, or proof of purchase (app-store or Navigraph invoice).
- Subscription start date and platform used (iOS, Android, Web).
Optional helpful items
- Screenshots of billing entries showing the charge.
- Device details and notes about any technical issues experienced.
- Correspondence with support (if any) and case/ticket numbers.
Common mistakes
Uninstalling the app thinking it cancels
Many users assume deleting the iOS or Android app stops billing; it does not. You must cancel through Apple ID or Google Play subscriptions.
Failure to cancel correctly can lead to unexpected recurring charges.
Not checking where the charge originated
Charges from Apple or Google appear on their statements; contacting Navigraph directly won’t stop app-store billing.
Confirm whether you subscribed via the app store or directly on the Navigraph website before requesting a refund.
Missing documentation when contacting support
Requests without receipts, account details, or clear platform information take longer and may be declined.
Provide concise evidence to speed up support responses and improve chances of a favourable outcome.
Comparative recap
Plan comparison overview
The table below summarizes key differences between common Navigraph plans, including cancellation and refund considerations.
Prices are approximate NZD conversions and are for quick comparison only.
Comparison table
| Plan | Approx Price (NZ$) | Billing Period | Includes Charts? | Cancellation route | Refund likelihood |
|---|---|---|---|---|---|
| Unlimited (Ultimate) Monthly | ≈ NZ$16.30 | Monthly | Yes | Apple/Google/Web depending on signup | Low by default; possible via support in special cases |
| Unlimited (Ultimate) Yearly | ≈ NZ$147.00 | Annual | Yes | Apple/Google/Web depending on signup | Low by default; possible via support in special cases |
| Navigation Data Only (Yearly) | ≈ NZ$53.60 | Annual | No | Apple/Google/Web depending on signup | Low by default; possible via support in special cases |
After cancelling
Immediate steps
- Confirm cancellation receipt or subscription status in your account or app-store subscription screen.
- Keep copies of confirmation emails, receipts, and any support correspondence.
Where to get help
- Contact Navigraph support via your account dashboard or support channels listed on their website.
- For app-store purchases, request refunds through Apple or Google Play support procedures.
Useful links
- General guidance for cancelling iOS/Android app subscriptions
- What remains after cancelling (Navigraph forum)
- Discussion on refunds and support responses (Navigraph forum)
- Example: charges after cancellation and dispute (forum)
Address
Corporate postal address
Navigraph KB, P.O. Box 2081, SE‑103 12 Stockholm, Sweden.
Use this address for written cancellation requests or formal correspondence when required from New Zealand.
Contact notes
There is no dedicated New Zealand office; use the web support channels or the corporate address for postal mail.
Include account details and proof of purchase when sending postal or email requests to ensure prompt handling.