Cancel Nch Software: Easy Method

What is Nch Software

Overview

NCH Software is a company that develops a range of audio, video and business utilities for consumers and small businesses.

Products include editors, converters and productivity tools offered as paid licenses, subscriptions, and free-to-home-user versions.

Common product types

Offerings range from single-application licenses (e.g. WavePad, VideoPad) to bundled suites and subscription models.

Purchases can be made directly from NCH, via app stores, or through resellers; support and billing vary by channel.

How to cancel Nch Software

Cancel directly via NCH (web)

• Log in to the NCH order portal with your registered email and order number to manage or cancel subscriptions.
• Or use the NCH support/contact form to request cancellation and ask for confirmation that auto-renewal has been stopped.
• Keep any confirmation email or ticket number you receive for your records.

Cancel via app stores

• Google Play: Open Play Store → Menu → Subscriptions → select the NCH app (e.g., WavePad) → tap "Cancel subscription".
• Apple App Store (iOS): Use the standard App Store path: Settings → Your Name → Media & Purchases → Subscriptions → select the NCH app → cancel.
• If you bought through a reseller, contact that reseller to manage cancellations or refunds as they control the transaction.

What happens when you cancel

Access after cancellation

Access depends on the purchase terms: some subscriptions stop at the end of the current billing period, while one-off licenses remain active.

Confirm whether cancellation takes effect immediately or at period end when you cancel to avoid surprises.

Auto-renewal and data

Cancellation should stop future auto-renewal; request written confirmation to prove renewal has been disabled.

Products generally do not remove local data, but account-based features may lose access after cancellation - export or back up important files first.

Will I get a refund?

NCH refund policies

NCH offers a "no-nonsense" 30-day money-back guarantee - if you are unhappy within 30 days, use their refund contact form to request a refund.

Under the licence terms, there is also a 14-day right of return to the place of purchase for disagreements with license terms.

Exceptions and reseller purchases

• If you purchased via a reseller you must request a refund through that reseller; NCH may direct you back to them for resolution.
• Statutory consumer rights may provide additional remedies in New Zealand if the digital goods do not meet acceptable quality standards.
• Keep evidence of purchase and correspondence to support a refund request or dispute.

Nch Software plans and pricing

Pricing overview

Official prices vary by product, licence type and sales channel (direct, app store, reseller).

If you need exact NZD pricing, check the purchase invoice, the NCH checkout page, or the reseller listing used at purchase.

Quick reference table

Your consumer rights in New Zealand

Statutory protections

Under New Zealand consumer law you have remedies for defective digital goods and the right to expect acceptable quality.

Statutory rights operate in addition to any voluntary refund policies offered by the seller.

Practical steps for NZ consumers

• If a refund or cancellation fails, contact the Commerce Commission or use your payment provider's dispute (chargeback) process.
• Keep proof of purchase, all correspondence and cancellation confirmations to support any complaint or dispute.

Customer experiences

Positive feedback

Many users praise NCH for reliable, fast, and simple software with broad format support and useful free-to-home-user versions.

Long-term users often highlight consistent performance and intuitive drag-and-drop workflows for audio and conversion tasks.

Negative feedback

Common complaints focus on customer service responsiveness, especially around renewals, cancellations and refunds.

Some users report unexpected charges after cancellation, missing invoices, or licenses that fail to show as paid - keep records to dispute issues.

Documentation checklist

What to prepare before cancelling

• Order number and the email used to purchase.
• Receipt or invoice showing date, product name and amount paid.
• Screenshots or copies of subscription pages and any cancellation attempts.

What to keep after cancellation

• Written confirmation of cancellation or ticket number from NCH or the app store.
• All refund correspondence and dates of any charges you are disputing.

Common mistakes

Assuming cancellation is automatic

Some users cancel an app but do not verify that auto-renewal was stopped, resulting in further charges.

Always obtain and save written confirmation that auto-renewal has been disabled.

Contacting the wrong party

When purchases are made via Google Play, Apple App Store, or a reseller, contacting NCH directly may not resolve billing or refund issues.

Verify the channel you purchased through and use the correct provider's support or refunds process to avoid delays.

Comparative recap

Channel comparison

After cancelling

Follow-up actions

Save all cancellation confirmations and check your card or payment method for future charges for at least one billing cycle.

If charged after cancellation, contact the payment provider to start a dispute or chargeback if necessary.

Helpful links

• NCH refund policy (30-day)
• NCH licence and legal information (EULA)
• Cancel subscriptions on Google Play (official)
• Manage subscriptions on iPhone or iPad (Apple Support)
• Commerce Commission New Zealand - consumer information

Address

Corporate (United States)

NCH Software, Inc.

6120 Greenwood Plaza Blvd, Greenwood Village, CO 80111, USA

Alternative (Australia)

Customers in the region may also see references to an Australian GPO Box for certain enquiries; resellers and local operations sometimes use regional addresses.

For billing or refunds purchased via resellers, contact the reseller used at the time of purchase.