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I hereby notify you of my decision to terminate the contract relating to the Neo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Neo: Easy Method
What is Neo
Overview
Neo is a children-focused app offering a subscription service called Neo Premium and other app features.
The service manages subscriptions through platform-specific channels and web account settings, with terms set by Neo. See Neo's terms for details: Neo terms of use.
Who it's for
Neo is aimed at parents and children who want app-based educational or entertainment features under a monitored account model.
Subscriptions are typically billed through the platform used to sign up (App Store, Google Play, or web). Cancellation must be done on the same platform.
How to cancel Neo
Platforms
Cancel Neo Premium through the same platform you used to subscribe: App Store, Google Play, or the Neo web account settings.
You can cancel at any time through account settings; auto-renewal will stop after cancellation.
Step-by-step cancellation
- App Store (iOS): Open Settings > tap your name > Subscriptions > find Neo > Cancel Subscription.
- Google Play (Android): Open Google Play > Menu > Payments & subscriptions > Subscriptions > select Neo > Cancel.
- Web account: Sign in to your Neo account > go to Account or Subscription settings > cancel via the subscription control.
- If you cannot cancel in-app, contact Neo support through the app or refer to the terms page for contact options: Neo terms.
What happens when you cancel
Access and renewal
After cancellation, you usually retain access until the end of the paid billing period.
Auto-renewal is stopped, so you will not be billed again unless you re-subscribe.
Data and account
Account data typically remains unless you request deletion. Check account settings for data controls.
If you want account deletion or limited retention, contact Neo support and retain proof of any request you make.
Will I get a refund?
Neo's stated policy
Neo's terms state that no refunds are given for partial months or unused features unless required by law.
That policy means refunds are generally not automatic for cancelled subscriptions mid-period. See: Neo terms of use.
Legal exceptions and remedies
- Under New Zealand law (Consumer Guarantees Act 1993), businesses cannot contract out of statutory guarantees.
- If the service fails to meet guarantees (quality, fitness for purpose, or description), you may be entitled to a remedy such as a repair, replacement, or refund.
- If Neo refuses a lawful remedy, you can escalate to the Disputes Tribunal or seek advice from consumer protection bodies. More info: Consumer Protection - digital services.
Neo plans and pricing
Plans overview
Public pricing and plan names can vary by region and platform. Exact prices are shown at signup or in your account.
Below is a concise table reflecting available plan categories; where specific data is unavailable, entries show "Varies".
| Plan | Price (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Free / Basic | Varies | Varies | Varies |
| Neo Premium | Varies | Varies | Varies |
Notes on pricing
Always check the App Store, Google Play, or your web account for the exact current price in your currency.
Promotions or signup bonuses should be confirmed in offer terms and your account history if a bonus is promised.
Your consumer rights in New Zealand
Key rights under the CGA
The Consumer Guarantees Act 1993 requires services to be provided with reasonable care and skill and to match descriptions or representations.
Sellers cannot contract out of CGA rights, so "no refunds" clauses do not override statutory protections.
Digital services and dispute options
- If a digital product does not work as described, contact the seller for a remedy first.
- If unresolved, you can escalate to the Disputes Tribunal or seek advice from consumer protection agencies.
- Guidance for digital goods and streaming is available here: Consumer Protection - streaming and downloads.
Customer experiences
Positive feedback
Some users report helpful and patient customer service agents and satisfactory issue resolution in individual reviews.
Examples of positive feedback are visible on review platforms like Trustpilot: Trustpilot reviews.
Common complaints
Many public complaints mention slow or missing refunds, difficulty cancelling, account freezes, and promotional bonuses not delivered.
Community posts on Reddit also report prolonged refund delays and difficulties getting merchant-processed refunds recognised.
Documentation checklist
What to prepare
- Account email and username used for Neo.
- Proof of purchase: receipt from App Store, Google Play, or web confirmation.
- Transaction date, amount, and transaction ID or reference.
- Screenshots of subscription settings, promotional terms, or error messages.
How to submit your request
- Cancel via the platform (App Store / Google Play) or your Neo web account and keep confirmation screenshots.
- Contact Neo support through the app or their published channels and attach your documentation.
- For written requests or hardship cases, Neo also accepts mail to their Christchurch PO Box (confirm exact PO Box via support) or contact via their address below.
Common mistakes
Mistakes when cancelling
Assuming cancellation is complete without confirming the platform-specific subscription status is a frequent mistake.
Always verify the subscription shows "Cancelled" or "Expires on [date]" in your platform account and keep screenshots.
Mistakes when requesting refunds
Relying solely on the provider's "no refunds" statement without citing CGA rights can slow resolution.
Also, not keeping receipts or transaction IDs makes it harder to prove entitlement to a remedy if the service failed.
Comparative recap
Quick comparison
The table below compares Neo's typical positions with statutory or typical consumer expectations in New Zealand.
| Topic | Neo | Typical NZ consumer expectation / law |
|---|---|---|
| Cancellation method | Platform-specific: App Store, Google Play, or web account. | Consumers can cancel subscriptions and expect clear steps via the same platform used to subscribe. |
| Refund policy | Terms state no refunds for partial months or unused features unless required by law. | CGA may require refunds or other remedies if the service fails to meet guarantees. |
| Customer support | Mixed reports: some helpful agents, many complaints of delays. | Reasonable care and skill in service and support are required by law. |
| Dispute route | Contact support first; escalate externally if unresolved. | Consumers can use the Disputes Tribunal and consumer protection resources to seek remedies. |
Takeaway
Cancel through the same platform used to subscribe, keep documentation, and understand that statutory rights may override "no refunds" terms.
If problems persist, escalate with evidence to consumer protection or the Disputes Tribunal.
After cancelling
Immediate next steps
Keep screenshots or emails confirming cancellation and note the expiry date of access after cancellation.
Monitor your bank or card statements to ensure future automatic charges do not occur.
Helpful links and escalation
- Neo terms of use: https://www.neoapp.club/terms-of-use
- Consumer Protection - streaming and downloads: https://www.consumerprotection.govt.nz
- Consumer Guarantees Act (overview): CGA overview
- Collect evidence and, if needed, file a claim with the Disputes Tribunal via local consumer services.
Address
Physical address
Neo's listed physical address is:
152 Fanshawe Street, Auckland CBD, 1010, New Zealand
Mailing and written requests
For hardship or written requests, Neo also accepts mail to their Christchurch PO Box; confirm the exact PO Box number via Neo support before sending.
Keep copies of any written correspondence and send items by tracked post where possible.