Cancel Neo: Easy Method

What is Neo

Overview

Neo is a children-focused app offering a subscription service called Neo Premium and other app features.

The service manages subscriptions through platform-specific channels and web account settings, with terms set by Neo. See Neo's terms for details: Neo terms of use.

Who it's for

Neo is aimed at parents and children who want app-based educational or entertainment features under a monitored account model.

Subscriptions are typically billed through the platform used to sign up (App Store, Google Play, or web). Cancellation must be done on the same platform.

How to cancel Neo

Platforms

Cancel Neo Premium through the same platform you used to subscribe: App Store, Google Play, or the Neo web account settings.

You can cancel at any time through account settings; auto-renewal will stop after cancellation.

Step-by-step cancellation

• App Store (iOS): Open Settings > tap your name > Subscriptions > find Neo > Cancel Subscription.
• Google Play (Android): Open Google Play > Menu > Payments & subscriptions > Subscriptions > select Neo > Cancel.
• Web account: Sign in to your Neo account > go to Account or Subscription settings > cancel via the subscription control.
• If you cannot cancel in-app, contact Neo support through the app or refer to the terms page for contact options: Neo terms.

What happens when you cancel

Access and renewal

After cancellation, you usually retain access until the end of the paid billing period.

Auto-renewal is stopped, so you will not be billed again unless you re-subscribe.

Data and account

Account data typically remains unless you request deletion. Check account settings for data controls.

If you want account deletion or limited retention, contact Neo support and retain proof of any request you make.

Will I get a refund?

Neo's stated policy

Neo's terms state that no refunds are given for partial months or unused features unless required by law.

That policy means refunds are generally not automatic for cancelled subscriptions mid-period. See: Neo terms of use.

Legal exceptions and remedies

• Under New Zealand law (Consumer Guarantees Act 1993), businesses cannot contract out of statutory guarantees.
• If the service fails to meet guarantees (quality, fitness for purpose, or description), you may be entitled to a remedy such as a repair, replacement, or refund.
• If Neo refuses a lawful remedy, you can escalate to the Disputes Tribunal or seek advice from consumer protection bodies. More info: Consumer Protection - digital services.

Neo plans and pricing

Plans overview

Public pricing and plan names can vary by region and platform. Exact prices are shown at signup or in your account.

Below is a concise table reflecting available plan categories; where specific data is unavailable, entries show "Varies".

Notes on pricing

Always check the App Store, Google Play, or your web account for the exact current price in your currency.

Promotions or signup bonuses should be confirmed in offer terms and your account history if a bonus is promised.

Your consumer rights in New Zealand

Key rights under the CGA

The Consumer Guarantees Act 1993 requires services to be provided with reasonable care and skill and to match descriptions or representations.

Sellers cannot contract out of CGA rights, so "no refunds" clauses do not override statutory protections.

Digital services and dispute options

• If a digital product does not work as described, contact the seller for a remedy first.
• If unresolved, you can escalate to the Disputes Tribunal or seek advice from consumer protection agencies.
• Guidance for digital goods and streaming is available here: Consumer Protection - streaming and downloads.

Customer experiences

Positive feedback

Some users report helpful and patient customer service agents and satisfactory issue resolution in individual reviews.

Examples of positive feedback are visible on review platforms like Trustpilot: Trustpilot reviews.

Common complaints

Many public complaints mention slow or missing refunds, difficulty cancelling, account freezes, and promotional bonuses not delivered.

Community posts on Reddit also report prolonged refund delays and difficulties getting merchant-processed refunds recognised.

Documentation checklist

What to prepare

• Account email and username used for Neo.
• Proof of purchase: receipt from App Store, Google Play, or web confirmation.
• Transaction date, amount, and transaction ID or reference.
• Screenshots of subscription settings, promotional terms, or error messages.

How to submit your request

• Cancel via the platform (App Store / Google Play) or your Neo web account and keep confirmation screenshots.
• Contact Neo support through the app or their published channels and attach your documentation.
• For written requests or hardship cases, Neo also accepts mail to their Christchurch PO Box (confirm exact PO Box via support) or contact via their address below.

Common mistakes

Mistakes when cancelling

Assuming cancellation is complete without confirming the platform-specific subscription status is a frequent mistake.

Always verify the subscription shows "Cancelled" or "Expires on [date]" in your platform account and keep screenshots.

Mistakes when requesting refunds

Relying solely on the provider's "no refunds" statement without citing CGA rights can slow resolution.

Also, not keeping receipts or transaction IDs makes it harder to prove entitlement to a remedy if the service failed.

Comparative recap

Quick comparison

The table below compares Neo's typical positions with statutory or typical consumer expectations in New Zealand.

Takeaway

Cancel through the same platform used to subscribe, keep documentation, and understand that statutory rights may override "no refunds" terms.

If problems persist, escalate with evidence to consumer protection or the Disputes Tribunal.

After cancelling

Immediate next steps

Keep screenshots or emails confirming cancellation and note the expiry date of access after cancellation.

Monitor your bank or card statements to ensure future automatic charges do not occur.

Helpful links and escalation

• Neo terms of use: https://www.neoapp.club/terms-of-use
• Consumer Protection - streaming and downloads: https://www.consumerprotection.govt.nz
• Consumer Guarantees Act (overview): CGA overview
• Collect evidence and, if needed, file a claim with the Disputes Tribunal via local consumer services.

Address

Physical address

Neo's listed physical address is:

152 Fanshawe Street, Auckland CBD, 1010, New Zealand

Mailing and written requests

For hardship or written requests, Neo also accepts mail to their Christchurch PO Box; confirm the exact PO Box number via Neo support before sending.

Keep copies of any written correspondence and send items by tracked post where possible.