Cancel Neocortext: Step-by-Step Guide

What is Neocortext

Overview

Neocortext is a subscription-based software/service offered under global terms of service by the Neocortex group. It provides access to features and content while an active subscription is maintained.

Subscription model

Access is managed through user accounts and subscription plans, with recurring billing and automatic renewal by default. Terms govern cancellation timing and refund treatment.

How to cancel Neocortext

Where to start

According to the Global Terms of Service, cancellations are made through the subscription plans page in your account. Look for a “Subscription” or “Plans” area inside the app or website account settings.

Step-by-step cancellation

• Sign in to your Neocortext account on the app or website.
• Open Account settings, then find “Subscription”, “Plans” or similar.
• Locate the active subscription and choose “Cancel Subscription” or “Manage Plan”.
• Confirm cancellation when prompted; note the confirmation screen or email.
• If you subscribed via Apple or Google, cancel through your Apple ID or Google Play subscriptions instead.
• If you cannot find cancellation controls, contact support and record your messages and timestamps.

What happens when you cancel

Access after cancellation

Cancellation becomes effective at the end of the then-current subscription period. You keep access until that period expires.

Renewal and billing

Automatic renewal stops after the active period if cancellation is processed correctly. Billing will continue until the period end if cancellation is not completed before renewal.

Data and account

Your account and stored data typically remain unless the provider states otherwise. Check account settings or terms for data retention policies.

Will I get a refund?

Official refund policy

Neocortex’s Global Terms state all fees are non-cancelable and non-refundable except as expressly set forth in the terms. The default is no refunds for unused time.

Exceptions and next steps

• Refunds or credits may be provided only at Neocortex’s sole discretion and are not guaranteed.
• If you believe a refund is justified (for example, deceptive trial renewal), contact support and keep records.
• Consider escalation via the payment platform (Apple/Google) or complaint channels if support does not respond.

Neocortext plans and pricing

Available plans

No official New Zealand pricing or plan list was found in public App Store listings or developer sites for 2024/2025.

Pricing summary

Your consumer rights in New Zealand

General consumer protections

New Zealand consumer law protects against misleading practices and defective goods or services. However, digital subscription refund entitlements depend on circumstances and the contract terms.

Practical implications

• There is no automatic 14-day statutory right to cancel digital subscriptions simply because the terms state “no refunds”.
• If a subscription was sold by misleading claims (for example, unclear trial terms), you can complain to consumer protection agencies.
• Use formal complaint routes and, if applicable, your payment provider to dispute unauthorised charges.

Customer experiences

Common negative feedback

Independent commentary and user reports highlight recurring issues: difficulty finding cancellation controls, automatic renewals after free trials, and slow or unresponsive customer service.

Positive or neutral feedback

No positive reviews specifically for Neocortext in New Zealand channels or ProductReview/Trustpilot were located in publicly indexed sources.

Documentation checklist

What to collect before cancelling

• Account email and username used to subscribe.
• Subscription confirmation emails, receipts, or order numbers.
• Screenshots of subscription settings and any cancellation attempts.
• Timestamps and copies of all communications with support.

If you need to escalate

• Payment method records (bank/credit card/Apple/Google receipts).
• Evidence of misleading trial or renewal language, if applicable.
• Reference numbers from the payment platform or merchant responses.

Common mistakes

Not cancelling in the right place

Users often try to cancel on a website when subscription was purchased via Apple or Google. If you bought through an app store, you must cancel in that store.

Assuming immediate refund

Many expect a pro rata refund on cancellation. Neocortex’s terms state cancellations take effect at period end and refunds are not standard. Do not assume an immediate refund without confirmation.

Not keeping records

Failing to save confirmation screens or receipts makes disputes harder. Always capture screenshots and emails when you cancel or contact support.

Comparative recap

Key features compared

After cancelling

What to check immediately

• Confirm cancellation by saving the confirmation screen or email.
• Monitor your payment method for charges after the active period ends.

Helpful links and escalation

• Consumer Protection (New Zealand)
• Cancel subscriptions on Apple devices
• Cancel subscriptions on Google Play
• Stripe disputes and chargebacks (payment platform guide)

Address

New Zealand postal address

No New Zealand postal address for Neocortext was found in public listings. There is no local developer address available for NZ contact.

Alternative contact paths

Use in-app support, the account subscription page, or the payment platform (Apple/Google/bank) if you need to escalate. Keep documentation of all contact attempts and responses.