Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Netlify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Netlify: Easy Method
What is Netlify
Overview
Netlify is a cloud platform that provides hosting, continuous deployment, and related services for modern web projects. It integrates with Git repositories and automates builds, deploys, and CDN distribution.
Core functionality
Netlify offers free and paid plans with credit‑based usage, build minutes, and team features for developers and organisations. Paid tiers add more credits, members, and enterprise controls.
How to cancel Netlify
Self‑serve cancellation steps
- Sign in to your Netlify account and open the Admin (team or personal) panel.
- Go to Account settings → Plans or Billing (or Team settings if on a team plan).
- Find your active subscription and select the option to cancel or downgrade the plan.
- Confirm cancellation. Note Netlify requires cancellation at least one day before the billing period ends.
- Access typically continues until the end of the current billing term after cancellation.
Contacting support and edge cases
- If the self‑serve option is not available, open a support ticket from your account or contact support via the Help Center.
- Document screenshots and copy of any confirmation messages; users report occasional difficulties or delays, so keep records.
- For account suspension or unresolved billing disputes, escalate with support and consider your payment provider if necessary.
What happens when you cancel
Access and renewals
When you cancel a paid Netlify subscription, access to paid features usually remains until the end of the then‑current billing term.
Auto‑renewal is stopped for the next period, and you will not be billed after the current term ends if cancellation was successful.
Data, sites and builds
At the end of the billing term, paid features are removed and sites may be downgraded to the free tier with reduced quotas.
Back up site assets, configuration, build settings and DNS records before cancellation to avoid data loss or downtime.
Will I get a refund?
Netlify's stated refund policy
Netlify's Self‑Serve Subscription Agreement states fees are non‑cancellable and non‑refundable; paid fees are not returned for early termination or unused time.
The general Terms of Service also indicate a strict no‑refund policy for subscriptions and service fees.
Exceptions and actions you can take
- If you believe Netlify breached the contract or provided deficient service, contact Netlify support and provide evidence.
- Under New Zealand law you may have additional rights (see next section); consider citing those when disputing.
- If necessary, contact your payment provider to inquire about chargeback or dispute options after attempting resolution with Netlify.
Netlify plans and pricing
Current public plans (USD)
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Free (credit‑based) | USD 0.00 | Monthly | 300 credits/month |
| Personal (credit‑based) | USD 9.00 | Monthly | 1,000 credits/month |
| Pro (credit‑based) | USD 20.00 per member | Monthly | 3,000 - 5,000 credits/month (depending on source) |
| Pro (legacy) | USD 19.00 per member | Monthly | Legacy plan rates |
Notes on pricing
No New Zealand dollar (NZD)‑specific pricing was found; official public pricing is listed in USD.
Check your account billing page for your billed currency and exact charges before cancelling.
Your consumer rights in New Zealand
Applicable laws
New Zealand's Consumer Guarantees Act and Fair Trading Act give purchasers rights over goods and services, including remedies if services are not fit for purpose or misrepresented.
For many distance or online purchases a 'cooling‑off' period (commonly 14 days) can apply, though specifics depend on the transaction and service performance.
How to assert your rights
- Contact Netlify support and request a refund or remedy in writing, citing the Consumer Guarantees Act and Fair Trading Act where appropriate.
- If unresolved, raise a complaint with New Zealand authorities such as the Commerce Commission or Consumer Protection agencies: consumerprotection.govt.nz.
- Consider a payment dispute or chargeback with your bank only after attempting direct resolution and collecting evidence.
Customer experiences
Positive feedback
Users on GetApp NZ and Capterra praise Netlify for ease of use, strong free‑tier functionality, and smooth Git/CICD integrations.
Developers often highlight fast deployment workflows and solid support for modern frameworks like Next.js.
Negative feedback
Many Trustpilot and forum reports cite difficulty cancelling subscriptions, describing hurdles and perceived dark patterns during the process.
Some users report account suspensions or slow support responses that caused downtime; keep records if you experience similar issues.
Documentation checklist
Before you cancel
- Account email and Netlify account ID
- Current plan name and billing period
- Screenshots of billing page and cancellation option
- Backups: site code, assets, DNS, build settings
If you need to dispute or escalate
- Invoices and payment receipts
- Support ticket numbers and correspondence
- Dates and times of attempted cancellations
- Evidence of service problems or misrepresentation
Common mistakes
Missing cancellation deadlines
Waiting until the billing‑period end day can fail if Netlify requires cancellation at least one day before renewal.
Always cancel with time to spare and retain confirmation to avoid unexpected charges.
Not backing up or transferring settings
Many users lose access to features or encounter downtime after downgrade; failing to export DNS records, site assets or build configurations is a common error.
Export all required data and update DNS records before the paid term ends to maintain continuity.
Comparative recap
Quick comparison
| Topic | Netlify | What you should do |
|---|---|---|
| Cancellation method | Self‑serve via admin panel; can also contact support | Cancel >1 day before renewal; save confirmation |
| Refunds | Stated policy: no refunds for paid time | Attempt support resolution; cite NZ law if applicable; consider payment dispute |
| Pricing currency | USD published; no NZD listed | Check account billing currency and exchange impacts |
| Common issues | Reports of difficult cancellations and slow support | Document everything; escalate with evidence if needed |
Action summary
Back up your sites, cancel early, keep written records, and contact support immediately for disputes.
If unresolved, use NZ consumer protection channels and your payment provider as next steps.
After cancelling
Next steps for your sites
- Export site code, database migrations, and static assets from the Netlify dashboard or your Git host.
- Update DNS to point to a new host or restore prior records to avoid downtime.
- Remove or revoke saved payment methods in your Netlify account once billing stops.
Useful links
- Netlify Self‑Serve Subscription Agreement (source)
- Terms of Service summary
- GetApp NZ reviews
- Capterra NZ review
- Trustpilot NZ reviews
- New Zealand consumer protection
Address
Corporate address
Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA.
Notes on correspondence
No New Zealand postal office for cancellations was found; use the account support channels for fastest resolution.
If you must send formal correspondence, include account identifiers and copies of digital communications when using the U.S. address above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.