Cancel Notion: Step-by-Step Guide

What is Notion

Overview

Notion is a modular workspace app that combines notes, databases, kanban boards, calendars and documents into a single platform.

It is used for personal productivity, team collaboration and document management across desktop and mobile devices.

Core uses

Users create pages and workspaces to organise tasks, projects and knowledge in flexible templates and linked databases.

Notion offers both free and paid plans with added features such as increased collaborators, advanced permissions and admin controls.

How to cancel Notion

Web (desktop/online) cancellation

• Sign in at Notion on the web or desktop app.
• Go to Settings → Billing → Change plan, then select the option to cancel or downgrade.
• Your paid features remain until the end of the current billing cycle (monthly or annual).
• See Notion help: Upgrade or downgrade for details.

Mobile (Apple App Store & Google Play)

• If you subscribed via the Apple App Store, cancel in your iOS App Store subscription settings; you cannot cancel through the Notion app or website.
• If you subscribed through Google Play, cancel in Google Play → Subscriptions in your Google account.
• Notion directs mobile subscription management to the app stores; see Notion help: Refunds for guidance.

What happens when you cancel

Access and billing

After you cancel, your paid access continues until the end of your current billing cycle (monthly or annual).

At the end of that cycle your account downgrades to the Free plan automatically; there are no early termination penalties.

Data and account status

Your pages, databases and attachments remain in your account after downgrade unless you delete them manually.

If you need a local copy, export important pages before the downgrade; exports are available from workspace settings.

Will I get a refund?

Refunds for web purchases

• Notion will refund the full amount (not prorated) if you downgrade within 3 days of a monthly subscription.
• Notion will refund the full amount (not prorated) if you downgrade within 30 days of an annual subscription.
• If additional members were added and invoiced by mistake, you can request a prorated refund if you remove them and contact Notion within three days of the invoice date.
• Reference: Notion help: Upgrade or downgrade.

App Store and Google Play refunds

• Purchases made through the Apple App Store require you to request refunds directly from Apple; Notion does not process App Store refunds.
• Google Play purchases and refunds are handled through Google Play support and your Google account subscriptions.
• There is no automatic statutory 14‑day cooling-off right for digital services in New Zealand; refunds follow Notion’s internal 3‑day/30‑day policy unless other rights apply.

Notion plans and pricing

Plan overview

Below is a concise table of common Notion plans and high-level characteristics.

Specific prices vary by billing cycle, currency and promotions; where exact amounts are not included, cells show "Varies".

Your consumer rights in New Zealand

Key laws that may apply

The Consumer Guarantees Act (CGA) requires services to be supplied with reasonable care and skill and fit for purpose.

The Fair Trading Act prohibits misleading or deceptive conduct, including unclear auto‑renewal or cancellation information.

How those laws affect Notion subscriptions

• If Notion fails to provide the service as promised, you may have remedies under the CGA despite any “no refunds” terms.
• Misleading statements about cancellation or refunds could be a Fair Trading Act issue; you can escalate complaints to consumer protection bodies.
• New Zealand has no automatic 14‑day cooling‑off period for digital subscriptions; change‑of‑mind refunds are at the provider’s discretion.

Customer experiences

Positive feedback

Users on Capterra New Zealand rate Notion highly for flexibility, a wide range of tutorials and generally responsive support.

Ratings reflect strengths in features and value for many personal and team users; see reviews for examples.

Negative feedback

Trustpilot reviewers in New Zealand commonly report billing issues including unexpected charges and difficulties cancelling subscriptions.

Other complaints include a steep learning curve, mobile app bugs, perceived slow performance and frustrations with refunds or accidental upgrades.

Documentation checklist

What to gather

• Account email and workspace name used with Notion.
• Receipt, invoice or transaction ID showing the charge date and amount.
• If on mobile, the App Store or Google Play transaction record or screenshot.
• Any screenshots or notes showing unexpected charges or added seats.

How to submit your request

• For web purchases, contact Notion support via the help centre and attach receipts and dates.
• For App Store purchases, request refunds via Apple; for Google Play, use Google Play support.
• If disputing under New Zealand consumer law, keep records of communication and dates in case you escalate the complaint.

Common mistakes

Subscription platform confusion

Many users try to cancel in the Notion app despite having subscribed through the App Store or Google Play.

Always check which platform processed your payment before you attempt cancellation or request a refund.

Timing and refunds

Users sometimes miss the short refund windows (3 days for monthly, 30 days for annual) after upgrading or renewing.

Also, removing accidental seats after receiving an invoice must be followed by contacting Notion within three days to seek a prorated refund.

Comparative recap

Channel comparison

The table below summarises cancellation and refund differences by purchase channel to help you choose the correct action.

After cancelling

Exporting and backing up

Before the end of your paid cycle, export important pages and databases if you need local copies or transfers.

Use workspace settings to export content; confirm export formats meet your needs.

Re-subscribing and alternatives

• You can re-subscribe at any time; settings and content persist in your workspace after downgrade.
• If you want alternatives, compare feature needs and pricing before moving to a different tool.
• Helpful links: Notion: Upgrade or downgrade, Notion: Refunds.

Address

Corporate address

Notion Labs, Inc., 2300 Harrison Street, San Francisco, CA 94110, United States.

This is the company’s global headquarters; there is no specific New Zealand postal address listed.

How to contact support

• For web purchases and customer support, use Notion’s help centre: Notion help.
• For App Store issues, contact Apple support; for Google Play issues, contact Google Play support directly.
• If you believe your consumer rights under New Zealand law have been breached, keep records and consider contacting local consumer protection services.