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Cancel Motion Array: Easy Method
What is Motion Array
Service overview
Motion Array is an online marketplace and subscription service for video creators, offering stock footage, templates, music, plugins and collaboration tools.
The platform provides downloadable assets, plugins and cloud tools designed to speed up video production workflows for individuals and teams.
Who uses it
Typical users include freelance editors, small studios and in-house video teams seeking a broad asset library plus review and portfolio features.
Plans range from individual subscriptions to team accounts with centralized billing and seat management.
How to cancel Motion Array
Cancel via the website (self-service)
- Sign in to your account and go to My Account → Plan & Billing.
- Select Change Plan → Renewal settings → Continue to cancel.
- Follow the on-screen prompts; web cancellation stops future billing but keeps access until your paid term ends.
- See the official guide: How do I downgrade or cancel my plan?
Cancel via mobile app and team plans
- On mobile, log in, tap your profile icon → Plan & Billing → three-dot menu → Change Plan → Renewal settings → Continue to cancel.
- Team plans cannot be cancelled through account settings; contact support via the Help Center for team cancellations.
- There is no separate App Store or Google Play cancellation flow documented; Motion Array appears to use its own billing system.
What happens when you cancel
Billing and renewal
Cancellation stops future recurring billing immediately after you complete the cancellation flow.
You will not be charged again at the next renewal date once cancellation is confirmed.
Access and data
Your access to downloads and tools continues until the end of the paid term you already paid for.
Motion Array typically retains your account and purchase history; exported assets and downloads you made remain subject to the licence terms.
Will I get a refund?
Standard refund policy
- Refunds are available if you request one within 14 calendar days of purchase or renewal and you have not downloaded or generated any Motion Array products, used the software, or exported a video during that period.
- If you download any assets or use the software/export a video within the 14-day window, you forfeit refund eligibility.
- Refunds apply only to paid subscriptions; free accounts are not eligible.
Exceptions and consumer law
- If New Zealand consumer protection laws grant additional rights (for example, a right to cancel with a prorated refund), those rights override Motion Array's standard policy.
- To invoke statutory rights or discuss exceptions, contact Motion Array support via their Help Center and reference the applicable consumer law.
- Official refund details: Motion Array refunds.
Motion Array plans and pricing
Overview of available plans
The primary individual offering is the "Everything" plan, available monthly or annually.
Prices below reflect the Everything individual plan in New Zealand dollars as noted in verified data.
Pricing table
| Plan | Price (NZ$) | Billing period | Key features |
|---|---|---|---|
| Everything (monthly) | NZ$69.80 | Monthly | Full access to all assets, plugins, AI voiceover credits, 250 GB storage, portfolio & video review tools |
| Everything (annual) | NZ$523.00 | Annual (billed once) | Same as monthly plan but billed yearly (equivalent to NZ$43.60/month) |
Your consumer rights in New Zealand
Key statutory protections
New Zealand law includes the Consumer Guarantees Act and the Fair Trading Act, which require services to be provided with due care and skill and prohibit misleading conduct.
These laws can provide remedies beyond a provider's stated refund policy where services are defective or misleading.
How this affects Motion Array subscriptions
Motion Array acknowledges that local consumer protection laws can override its 14-day refund policy; users may have additional cancellation or refund rights.
If you believe you have statutory rights under NZ law, contact Motion Array support and cite the applicable consumer legislation.
Customer experiences
Positive feedback
Many users praise Motion Array's customer service as prompt, professional and effective in resolving issues.
Users also value the large selection of high-quality assets and find the platform helpful for speeding up workflows.
Negative feedback
Some reviewers say cancellation is hard to find or feels hidden, and a few report unexpected billing or difficulty stopping recurring payments.
There are isolated reports of poor experiences with content value or account handling; responses vary by case.
Documentation checklist
What to gather before you cancel
- Account email and username used to subscribe to Motion Array.
- Order number or receipt for the subscription payment or renewal.
- Date of purchase or last renewal (to check the 14-day refund window).
Additional items for support requests
- Record of any downloads, exports or usage during the refund window if claiming a refund.
- Screenshots of billing charges, subscription page and any error messages when cancelling.
- Reference to relevant consumer law if you are invoking statutory rights (e.g. Consumer Guarantees Act).
Common mistakes
Assuming cancellation is immediate access loss
Some users mistakenly think cancelling will immediately remove access and then panic when tools remain available.
In reality, cancelling stops future billing but access continues until the paid term ends.
Missing refund eligibility conditions
Another common error is requesting a refund without checking the 14-day rules and the requirement not to have downloaded or exported content.
If you used any Motion Array products during the refund period, you will typically be ineligible for the standard refund.
Comparative recap
Quick plan comparison
The table below compares key points between the monthly and annual Everything plans to help you decide which suits you.
Summary table
| Aspect | Everything (monthly) | Everything (annual) |
|---|---|---|
| Price (NZ$) | NZ$69.80 per month | NZ$523.00 per year (equiv. NZ$43.60/month) |
| Billing frequency | Monthly recurring | One annual charge |
| Cancellation impact | Stops next monthly billing; access until paid month ends | Stops renewal at year end; access until paid year ends |
| Best for | Short-term needs or trialing the service | Regular users who want a lower effective monthly rate |
After cancelling
Contact and support links
- Help Center and support articles: Motion Array Help Center
- Cancellation and downgrade guide: How do I downgrade or cancel my plan?
- Refund policy details: Refunds
If you need to escalate
If you believe your statutory consumer rights in New Zealand apply or you have a billing dispute, contact Motion Array support and reference NZ consumer law.
Keep documentation (receipts, screenshots, correspondence) handy to support your case.
Address
Postal address (corporate)
Motion Array, 235 Ponce De Leon Pl, Ste M-234, Decatur, Georgia 30030, United States.
Notes about local addresses
Motion Array does not list a dedicated physical address in New Zealand for cancellations; use the corporate address for postal communication if required.
For most support and cancellation actions, the Help Center and online account settings are the fastest routes.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.