Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Novelai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Novelai: Easy Method
What is Novelai
Service overview
NovelAI is an online AI-powered writing and image-generation service offering subscription plans for text generation, image features, and extended memory for storytelling. It is accessed via the NovelAI website and through mobile app stores.
Where it is managed
Subscriptions can be purchased directly on NovelAI's website or via mobile app stores (Apple App Store, Google Play). Billing and cancellation rules may differ depending on where you subscribed.
How to cancel Novelai
Direct (web) subscription
Cancel a web subscription through your NovelAI account settings on the NovelAI website.
- Log in to your NovelAI account on the website.
- Go to Account or Billing / Subscription settings.
- Choose Cancel subscription and confirm; your access continues until the paid period ends.
App Store and Google Play subscriptions
If you subscribed through an app store, NovelAI defers to that store's subscription management and billing rules.
- For iOS subscriptions, manage and cancel via your Apple ID subscriptions in Settings or Apple support.
- For Android/Google Play subscriptions, manage and cancel via your Google Play account or Google Play support.
What happens when you cancel
Access after cancellation
If you cancel a direct web subscription, access continues until the end of the current paid period. You will not be charged again after that period expires.
Data and account status
Cancellation stops future billing but does not automatically delete your account or content. Check NovelAI's Terms of Service and Privacy Policy for data retention and deletion options.
Will I get a refund?
NovelAI's stated policy
NovelAI's Terms of Service state that they do not offer refunds unless the company explicitly grants one.
Exceptions under New Zealand law
Under New Zealand consumer law (Consumer Guarantees Act 1993 and Fair Trading Act), sellers cannot lawfully contract out of consumer rights. A written "no refunds" clause does not prevent statutory remedies where services are not provided as agreed.
- If the service is not provided or is significantly defective, you may seek a refund or other remedies under NZ law.
- If you believe a refund is due, contact NovelAI support first and keep evidence of the issue.
- If unresolved, you can escalate to your payment provider, bank, or seek advice from Consumer Protection NZ.
Novelai plans and pricing
Plan overview
Listed NZD pricing is an estimate using a mid-market conversion and your actual charge will be in USD. Your bank or card may add conversion fees.
Key notes on billing
NovelAI bills in USD. Exact NZD amounts depend on your bank's exchange rate and any conversion fees applied to your payment method.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Tablet | NZ$17.40 | Monthly | Unlimited text/TTS, 1,000 ImageAnlas/month, base text generation tier |
| Scroll | NZ$26.10 | Monthly | All Tablet features, larger context/memory size, improved storytelling coherence |
| Opus | NZ$43.50 | Monthly | All Scroll features, 10,000 ImageAnlas, experimental features, near-unlimited image generation |
Your consumer rights in New Zealand
Statutory guarantees
Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose. If they are not, you are entitled to remedies such as repair, replacement, cancellation, or refund.
Fair Trading Act protections
The Fair Trading Act prohibits misleading or deceptive conduct and unfair contract terms. A firm "no refunds" statement cannot override these consumer protections where the law applies.
Customer experiences
Positive reports
Some users report satisfactory deliveries and authentic results, describing the product as meeting expectations and arriving as advertised.
Negative reports
Many complaints include delayed or missing access, difficulties with cancellation or refunds, payment and billing issues (Paddle/PayPal), and slow or unhelpful customer support responses.
Documentation checklist
What to collect before contacting support
- Account email and username used for the NovelAI subscription.
- Subscription receipt or invoice showing date and amount.
- Transaction ID from your payment processor (Paddle, PayPal, Apple, Google, or bank).
Additional useful evidence
- Screenshots of account/subscription settings and error messages.
- Copies of all correspondence with NovelAI support or the payment processor.
- Bank or card statements showing the charge if you plan to dispute it.
Common mistakes
Cancelling in the wrong place
A common error is cancelling on the NovelAI website when the subscription was purchased through the App Store or Google Play. App-store subscriptions must be managed in the respective store.
Expecting immediate refunds or access changes
Users sometimes expect a refund or immediate loss of access when cancelling. For web subscriptions, access normally continues until the paid period ends and refunds are not guaranteed.
Comparative recap
How billing and cancellation differ
This table summarises who handles billing, how to cancel, and refund responsibility for each channel.
Quick comparison table
| Aspect | NovelAI (Web) | Apple App Store | Google Play | NZ Consumer Rights |
|---|---|---|---|---|
| Who manages billing | NovelAI (direct billing) | Apple | Statutory rights independent of billing channel | |
| How to cancel | Account settings on NovelAI website | Apple ID Subscriptions (iOS settings) | Google Play Subscriptions (Play Store) | Right to remedies if service not as agreed |
| Refund policy | No refunds unless granted (company policy) | Follow Apple's refund process | Follow Google's refund process | No-contracting-out: refunds/remedies may apply under NZ law |
| Access after cancellation | Access until end of paid period | Varies by Apple policy | Varies by Google policy | Consumers can seek remedies if access not provided as agreed |
After cancelling
Practical next steps
- Keep your receipts and screenshots of cancellation confirmations.
- Monitor your card or bank statement to ensure no further charges occur.
- If charged incorrectly, contact NovelAI support and the payment processor promptly.
Helpful links
- NovelAI documentation - account and subscription help.
- Apple subscriptions support - manage or request refunds for iOS purchases.
- Google Play subscriptions support - manage or request refunds for Android purchases.
- Consumer Protection (New Zealand) - advice on your rights and how to escalate disputes.
Address
NovelAI public mailing address
NovelAI's publicly listed mailing address is in the United States. There does not appear to be a dedicated New Zealand postal address.
Mailing address (publicly listed)
1309 Coffeen Ave. Suite 1200
Sheridan WY, 82801
United States
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.