Cancel Overleaf: Easy Method

What is Overleaf

Overview

Overleaf is a cloud-based LaTeX editor designed for writing, editing and collaborating on scientific and technical documents in real time.

It combines an online editor, templates and collaboration tools so users can compile and share LaTeX documents without local toolchain setup.

Who uses it

Researchers, students, academics and teams commonly use Overleaf for papers, theses and collaborative documents.

Institutions and companies may use paid plans for extra features like advanced collaboration, larger compile resources and administrative controls.

How to cancel Overleaf

Cancel via web (direct subscription)

• Sign in to Overleaf and open Account Settings > Subscription.
• Click “Stop Your Subscription” to cancel; the subscription remains active until the next billing date and then ends.
• If you cancel during a 7‑day trial before any charge, you are not charged but the trial continues to the end of its duration.
• Note: you should downgrade or cancel at least one full working day before the end of the current payment period to ensure it takes effect at period end.

Cancel via mobile app stores

• Subscriptions purchased via Apple App Store or Google Play are managed through those stores, not directly through Overleaf.
• Follow Apple or Google Play cancellation procedures in your account/settings for the respective store.
• Overleaf’s Help Center does not specify distinct mechanics for App Store / Google Play cancellations.

What happens when you cancel

Access and renewal

When you cancel a direct Overleaf subscription it remains active until the next billing date and then stops renewing.

Cancellations are effective at the end of the current payment period if made in time according to the account settings rules.

Data and projects

Your projects remain in your Overleaf account after cancellation, but premium features tied to the subscription will no longer be available.

It is good practice to export important project source or PDFs prior to losing premium features to avoid interruptions to workflows.

Will I get a refund?

Standard refund policy

For individual customers, Overleaf offers a full refund if you cancel within 30 days of payment and otherwise comply with the terms.

Outside that 30‑day window, Overleaf’s stated policy is that there is no general right to a refund.

Refund process and exceptions

• If eligible, Overleaf notifies you by email and processes the refund within 30 days of that confirmation notice.
• Refunds are credited back to the original payment method used for the purchase.
• Subscriptions purchased via Apple App Store or Google Play follow Apple’s or Google’s refund policies and handling.

Overleaf plans and pricing

Typical plans

Overleaf offers a free tier plus several paid plans (personal, professional, and institutional) with differing collaboration and compile limits.

Specific features and current prices depend on the plan and region; refer to Overleaf pricing pages for up‑to‑date details.

Pricing notes

Where plan or price details are not listed here they vary by promotion, billing cycle and currency.

For exact NZ pricing and billing cycles check your account billing page or Overleaf’s pricing information.

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand consumer law commonly includes a 14‑day cooling‑off concept for some online purchases, but digital subscriptions may be exempt.

Overleaf’s own policy offering a 30‑day refund for eligible individual cancellations is generally more generous than statutory cooling‑off expectations.

App store purchases and CGA

Subscriptions bought via Apple App Store or Google Play are governed by Apple’s or Google’s refund and cancellation procedures.

In some situations NZ consumers may also consider remedies under the Consumer Guarantees Act where applicable, depending on the purchase and issues experienced.

Customer experiences

Positive feedback

• Users praise Overleaf for real‑time collaboration, templates, track changes and ease of use.
• Overleaf has strong user ratings on sites such as Capterra NZ, with comments about a user‑friendly interface and value for money.

Negative feedback

• Some reviews on Trustpilot report recurring complaints: compile problems, slowdowns, duplicate charges, lost documents and unsatisfactory support.
• Other sources note performance degradation on large documents, limitations on free plans (collaborator limits) and cost concerns for advanced plans.

Documentation checklist

What to gather before cancelling

• Account email and username, order or invoice number, and payment method details (last 4 digits if available).
• Screenshots of your Subscription page and any receipts or billing emails tied to the charge.
• If you purchased via App Store/Google Play, gather the store receipt and subscription ID from your store account.

Where to send proof or notices

• Use Overleaf account settings for in‑account cancellation and keep confirmation emails as proof.
• For formal notices you may need to contact Overleaf via their contact page or send mail to their registered addresses (see Address section).

Common mistakes

Timing errors

A common mistake is cancelling too close to the renewal moment; Overleaf advises cancelling at least one full working day before period end to ensure non‑renewal.

Also, forgetting that cancellations remain active until the next billing date can lead to unexpected charges if cancellation timing is unclear.

Using the wrong channel

Many users attempt to cancel via Overleaf support when the subscription was purchased through Apple or Google; those must be cancelled through the store.

Failing to cancel in the store where the purchase was made can leave a subscription active despite contacting Overleaf directly.

Comparative recap

Quick comparison

This table compares cancellation, refund and other practical aspects between direct Overleaf subscriptions and store purchases.

Use it to decide the correct cancellation route and where to request refunds.

How to choose

If you purchased directly on Overleaf use your Account Settings to cancel and request any eligible refund from Overleaf.

If purchased via a mobile store, manage the subscription in that store to ensure cancellation and consult their refund process for disputes.

After cancelling

Next steps

• Export important project source and PDFs from Overleaf while you still have access to premium features.
• Keep confirmation emails and any refund communications for your records.

Support and appeals

• Overleaf Help Center: Overleaf Help.
• Account page: Your Overleaf Account.
• Apple support: Apple Support, Google Play refunds: Google Play Help.
• New Zealand consumer information: Consumer Protection NZ.

Address

Registered UK address

Digital Science UK Limited, 6 Briset Street, London EC1M 5NR, United Kingdom.

There is no specific Overleaf cancellation postal address in New Zealand; formal notices may need to use the registered UK address or contacts on Overleaf’s site.

Notes on New Zealand postal and contact

If you require written notice for cancellation, use the company registered address above and confirm via Overleaf support or their contact page.

For App Store or Google Play purchases, contact Apple or Google support directly for store‑level cancellation or refund requests.