Cancel Pdf Pro: Easy Method

What is Pdf Pro

Product overview

Pdf Pro (also marketed as PDF Reader Pro) is a PDF editing and conversion application available as desktop/web software and as mobile apps on app stores.

Primary uses

It provides editing, conversion, OCR, annotations and, on higher tiers, AI assistant features for working with PDF files across devices.

How to cancel Pdf Pro

Cancel desktop / web subscription

• Sign in to your PDF Pro account on the developer website.
• Open Account or Subscription settings and select Cancel Subscription.
• Provide at least 15 calendar days' prior written notice via your account before the renewal date (Terms of Service, Section 8.1).
• Save or screenshot the cancellation confirmation shown in your account for your records.

Cancel mobile app subscriptions (iOS / Android)

• iOS (App Store): Open Settings > your Apple ID > Subscriptions > select PDF Reader Pro > Cancel Subscription.
• Android (Google Play): Open Play Store > Profile > Payments & subscriptions > Subscriptions > select PDF Reader Pro > Cancel.
• Note: If you bought via an app store, the store controls the subscription and PDF Pro support cannot cancel it for you.

What happens when you cancel

Access and expiry

Subscriptions automatically renew (monthly or yearly) unless cancelled according to the rules above.

After a valid cancellation, your access continues until the current paid term expires, then access is revoked.

Data and account

Files saved to your account or synced to cloud storage remain subject to the app's storage rules and your local backups.

Export any files you need before the subscription expiry, because access to premium features stops at the end of term.

Will I get a refund?

Desktop / web refund policy

PDF Pro Software Inc. offers a 30-day full refund for desktop/web purchases for any reason.

To request a refund, open a support ticket with the company; processing takes about 1 - 2 business days, then 2 - 3 business days for banking credit.

Mobile app / store purchases

Purchases made through Apple, Google Play or Microsoft stores must be refunded via the respective store following their refund policies.

PDF Pro cannot directly process refunds for purchases made in app stores; contact the store's support to request a refund.

Pdf Pro plans and pricing

Available plans (developer site)

Typical plans and sample NZD prices from the developer's site are shown below; store prices may vary by platform and currency conversion.

Price table

Your consumer rights in New Zealand

Legal protections

Under the New Zealand Consumer Guarantees Act (CGA), consumers have remedies if digital goods or services are faulty, not fit for purpose or not as described.

Distance selling rules and general e-commerce law also inform rights around purchases, though cooling-off rules may not always apply to digital downloads once access has started.

How this relates to PDF Pro

PDF Pro's 30-day desktop refund policy is a helpful contract term, but NZ consumers may have broader rights if the product is defective or misrepresented.

If PDF Pro fails to deliver what was promised, you can request a remedy under NZ law even after the developer's stated refund window, and you should keep evidence of the problem.

Customer experiences

Positive reports

Some New Zealand reviewers report the app is easy to use, affordable, and offers solid editing and conversion features.

Positive feedback highlights good value for standard PDF editing tasks and strong feature sets for the price.

Negative reports

Other users reported issues with customer support responsiveness and difficulties when using multiple devices or subscriptions.

There are reports on review sites and forums of confusing billing practices, unexpected subscription charges after small one-time payments, and problems cancelling via provided links.

Documentation checklist

What to gather before you cancel

• Account email and username used to purchase PDF Pro.
• Order number or transaction ID from the purchase receipt.
• Payment method details (last four digits of card, store account email).
• Screenshots of current subscription status, renewal date and any charges.
• Copies of any cancellation confirmations or support tickets.

Why these items matter

• They speed up support requests and refund processing with the developer or store.
• They are useful evidence if you escalate a dispute with your bank or a NZ consumer agency.

Common mistakes

Timing and notice errors

Waiting until after the renewal date or not giving the 15 calendar days' prior written notice can result in another billing cycle starting.

Check your renewal date in account settings and submit cancellation with enough lead time to avoid unintended renewal.

Mistaking purchase channel

Trying to cancel or request a refund through PDF Pro for a subscription bought via the App Store or Play Store will usually fail.

If you bought through a store, use that store's subscription and refund processes to stop future charges and request refunds.

Comparative recap

Quick comparison: desktop/web vs mobile

The table below summarises the key differences in cancellation and refund handling between desktop/web purchases and app store purchases.

Comparison table

After cancelling

Follow-up actions

Save any cancellation confirmation and export or back up PDFs you still need before access ends.

Monitor your payment method for any unexpected charges in the weeks after cancellation.

Helpful links

• PDF Pro official site (support & account)
• PDF Pro Terms of Service (see Section 8.1)
• PDF Pro refund information
• Cancel subscriptions on iPhone or iPad (Apple)
• Request a refund from Apple
• Cancel or change a subscription (Google Play)
• Request a refund from Google Play

Address

Company postal address

PDF Pro Software Inc., 200‑1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada.

Notes about New Zealand contact

There appears to be no dedicated postal cancellation address in New Zealand; use your account portal or the developer's support channels for cancellations and refunds.