Cancellation Pdf Pro: Easy Method

What is Pdf Pro

Pdf Pro is a commercial PDF editor and converter offered by PDF Pro Software Inc., providing desktop software for Windows and Mac plus subscription options and a web-based purchase flow. Functionality includes editing, conversion and OCR features; the product family also includes related offerings under the PDF Reader Pro name.

How to cancel Pdf Pro

• Website (PDF Pro Software Inc.): Cancel through the payment platform you used (for example, PayPal) by logging into that account and cancelling the subscription. You must cancel at least 24 hours before the next billing cycle. For details see the publisher's subscription terms: Subscription & Cancellation Terms.
• App Store (Apple): Subscriptions purchased through Apple must be cancelled via Apple's App Store subscription management; PDF Pro cannot cancel on your behalf. See the vendor help page: App Store guidance.
• Google Play / Microsoft Store: Purchases through Google Play or the Microsoft Store must be cancelled/refunded through those stores in accordance with their policies; PDF Pro cannot process these cancellations for you. Reference: Platform policies.
• PDF Pro account: If you have a direct PDF Pro account, sign into your account, go to the Account tab and choose "Cancel". Your access remains until the end of the current paid period. See the account article: How do I cancel my account?.
• Proof of cancellation: If you need written proof, send a registered mail (raccomandata A/R) addressed to "Attn: Customer Service" at the company address (see Address section) and keep your tracking/receipt as evidence.

What happens when you cancel

When you cancel a subscription purchased directly through PDF Pro's website or your PDF Pro account, you generally retain access to premium features until the paid period ends; the subscription will not renew after that date. For platform purchases (Apple, Google Play, Microsoft Store), cancellation and end-of-access rules follow each store's policies. Personal data and files remain in your account; you may lose access to paid features after the subscription ends, so export or back up any documents you need before expiry.

Will I get a refund?

Refund entitlement depends on where and when you bought the subscription. Purchases made directly through PDF Pro's checkout on pdfpro.com are covered by a 30-day money-back guarantee for a full refund if you cancel within 30 days. Related products under PDF Reader Pro sold on the vendor's site typically offer a 14-day refund window; after 14 days refunds may not be available. Purchases made via Apple, Google Play, or the Microsoft Store must follow each platform's refund policies and procedures, and PDF Pro cannot directly issue those refunds. If you believe you were misled or charged in error, keep all receipts and correspondence and pursue the refund route appropriate to the purchase channel.

Pdf Pro plans and pricing

Your consumer rights in Canada

Canadian consumer protection law requires businesses to honour advertised cancellation and refund terms, such as advertised 30-day or 14-day money-back guarantees. If a merchant's practices are misleading (for example, hidden automatically renewing subscriptions or unexpected charges), consumers can seek remedies through federal or provincial avenues - including filing complaints with the Competition Bureau, pursuing remedies under provincial consumer protection statutes (for example Ontario’s Consumer Protection Act), or using the dispute/resolution mechanisms of the digital platform used to purchase the product. Keep records of receipts, screenshots, and correspondence to support any complaint.

Customer experiences

Public reviews are mixed. On the positive side, Canadian reviewers on Capterra describe PDF Pro as versatile, affordable and easy to use, with strong OCR performance and generally prompt customer service, with average ratings around 4.4 - 4.5 out of 5 (Capterra). On the negative side, several Trustpilot reports allege unexpected recurring charges after small initial payments and difficulty obtaining refunds, with some users describing account or licensing issues and slow or unresponsive customer support (Trustpilot - pdfpro.com, Trustpilot - pdfreaderpro.com). These mixed reports underline the importance of documenting purchases and reviewing the exact purchase channel and refund policy that applied to your transaction.

Documentation checklist

• Order receipt or invoice; proof of payment (bank/credit card/PayPal statement); subscription or order ID; account email used to register; screenshots of subscription entries or charges; copies of any cancellation attempts or correspondence (emails, chats); registered mail tracking/return receipt if you send written cancellation.

Common mistakes

A frequent mistake is assuming PDF Pro can cancel subscriptions bought through third-party stores - Apple, Google Play and Microsoft Store require you to cancel inside their systems. Another common error is waiting until immediately before the next billing date; some vendors require cancellation at least 24 hours before renewal. Users sometimes expect automatic refunds after cancelling a trial or small initial charge; refund eligibility depends on the vendor and the timing (30-day or 14-day windows), so relying on assumed refunds without checking the specific policy can lead to disappointment. Finally, failing to keep receipts, screenshots and confirmation makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, verify you received a cancellation confirmation (email or on-screen) and keep that for your records. If you bought directly and believe you qualify for a 30-day refund, file the refund request through the vendor checkout or support channel and include your documentation. If you bought through Apple, Google Play or Microsoft Store, use their in-app or web refund request process and reference your order ID. Helpful vendor links: PDF Pro refund/checkout pdfpro.com/checkout, subscription/cancellation terms for related products pdfreaderpro subscription terms, and the account cancellation article How do I cancel my account?. If you encounter problems and believe you were misled or improperly charged, gather your documentation and consider contacting provincial consumer protection authorities or the Competition Bureau.

Address

For written cancellation proof, send registered mail (raccomandata A/R) addressed to:

PDF Pro Software Inc., Attn: Customer Service, 1383 W. 8th Avenue, Vancouver, BC V6H 3W4, Canada