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Cancel PHOTOGRID online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Photogrid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Photogrid: Easy Method
What is Photogrid
Overview
PhotoGrid is a photo and video editing app that offers collage makers, video grid tools, elements, and premium features such as 4K export and no watermark.
The app is available on iOS, Android and via a web account, with free and paid subscription tiers.
Main uses
Typical uses include photo collages, basic video editing, and applying stickers or templates to images.
Paid plans advertise added elements, higher-resolution export, and ad-free use.
How to cancel Photogrid
Cancel via App Store (iOS)
- Open iPhone or iPad Settings.
- Tap your name → Subscriptions → PhotoGrid.
- Choose Cancel Subscription and confirm at least 24 hours before renewal.
- Note: Deleting the app or logging out does not cancel the subscription.
- For more detail see App Store cancellation guide.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions.
- Select PhotoGrid: Video Collage Maker and follow prompts to cancel.
- Do this at least 24 hours before the next billing date to avoid renewal.
- Deleting the app does not cancel the subscription.
- See Google Play cancellation info.
Cancel via PhotoGrid website (direct)
- Log in on the PhotoGrid website and go to Billing / Subscription / Settings / Payment.
- Follow the on-screen cancellation prompts to end your subscription.
- If you cannot cancel online, contact support at photogrid.help@gmail.com.
- Allow at least 24 hours before the next renewal to ensure cancellation is processed.
What happens when you cancel
Access after cancellation
Cancelling a paid subscription usually keeps your paid access until the end of the current billing period.
After the paid period ends, premium features (no watermark, 4K, extra elements) will be removed.
Renewal and billing
Cancellation prevents future automated renewals but does not refund past charges automatically.
Make sure cancellation is confirmed in the subscription settings of your platform to stop future billing.
Account and data
Account data (projects, uploads) may remain tied to your account; review the app or website settings for data retention policies.
If you want data removed, contact support and request account deletion or data removal directly.
Will I get a refund?
Apple App Store refunds
Apple generally treats purchases as final and refunds are not guaranteed.
Users report some refund requests are denied; use Apple's "Report a Problem" to request evaluation.
See user discussion: Apple Support discussions.
Google Play refunds
Google Play refunds are handled case-by-case and are not automatic upon cancellation.
Request a refund via Google Play: Order history → Request refund. Approval depends on Google's review.
Web (PhotoGrid direct) refunds
PhotoGrid's site does not list a clear 14-day refund policy; refunds appear discretionary.
Contact photogrid.help@gmail.com with evidence if you seek a refund after a direct purchase.
Photogrid plans and pricing
Pricing summary
Public pricing is shown in USD on the App Store. Exact NZD charges depend on the platform conversion at purchase time.
If NZD prices are required, check the in‑App Store on your device in New Zealand for the final amount.
Plans table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| PhotoGrid Premium | USD 59.99 | Varies | Access to 20,000+ elements, 4K VideoGrid, no ads, no watermark |
| PhotoGrid Plus | USD 8.49 | Varies | Extra features (specifics not detailed) |
| PhotoGrid VIP | USD 59.99 | Varies | Likely similar to or above Premium |
Your consumer rights in New Zealand
Relevant laws
In New Zealand, the Consumer Guarantees Act and the Fair Trading Act protect consumers from misleading or deceptive business practices.
If a free trial is advertised but you were charged without clear consent, that may breach NZ consumer law.
Remedies and steps
- Contact PhotoGrid support with evidence and request a refund or correction.
- Keep documentation (screenshots, bank statements, subscription screens) to support your claim.
- If unresolved, you can raise the issue with local consumer protection bodies such as the Commerce Commission or seek advice from Citizens Advice services.
Platform dispute options
For App Store or Google Play purchases, you can also use each store's refund/report mechanisms (Report a Problem on Apple, Request refund on Google Play).
These platform processes are separate from NZ consumer law and decisions are made by the platform after review.
Customer experiences
Positive notes
There are a small number of positive or neutral comments praising the free features for casual use.
Trustpilot NZ shows limited reviews with at least one comment noting the free version is adequate for playing with photos.
Negative reports
Multiple user complaints describe being charged immediately despite a free trial, cancellations not stopping renewals, and difficulty getting refunds.
Users report slow or unhelpful responses from support in some cases and mixed success when requesting refunds via platforms.
Implications for new users
Given mixed feedback, review subscription terms carefully and monitor your payment method after subscribing.
Consider setting calendar reminders to cancel before trial end if you do not wish to continue.
Documentation checklist
What to collect
- Subscription confirmation screens or receipts from App Store, Google Play, or PhotoGrid.
- Screenshots of any free-trial offers and the date/time you accepted them.
- Bank or card statements showing the charge.
Additional helpful items
- Cancellations confirmations or subscription status screens showing active/cancelled state.
- Copies of emails to/from PhotoGrid support and any case or ticket numbers.
- Notes of dates and times you contacted support and responses received.
Common mistakes
Assuming deleting the app cancels subscription
Many users mistakenly delete the app expecting subscription cancellation. This does not stop billing.
Always cancel in the App Store, Google Play, or PhotoGrid account settings.
Missing the 24‑hour cancel window
Not cancelling at least 24 hours before renewal can result in an unavoidable next charge.
Set reminders to cancel before the billing cut-off if you do not want to continue.
Not keeping evidence
Failing to save receipts, screenshots or confirmation messages weakens refund or dispute claims.
Collect and store documentation immediately after purchase or cancellation attempts.
Comparative recap
Quick comparison summary
The following table compares cancellation route, refund likelihood, and practical notes for each purchase method.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Settings → Your Name → Subscriptions → PhotoGrid | Low to moderate (case-by-case via Apple) | Must cancel 24+ hours before renewal; deleting app does not cancel. |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → PhotoGrid | Moderate (request via Google Play Order History) | Cancel via Play Store; refunds handled by Google after review. |
| PhotoGrid website (direct) | Account → Billing/Subscription/Settings/Payment or contact support | Variable (discretionary; contact support) | No clear public refund policy; contact photogrid.help@gmail.com. |
After cancelling
Verify cancellation
Check the subscription page in your App Store, Google Play, or PhotoGrid account to confirm status shows cancelled or expires on a date.
Keep a screenshot of the cancelled status as proof.
If charges continue
- Contact PhotoGrid support at photogrid.help@gmail.com.
- Use App Store "Report a Problem" or Google Play "Request refund" for store purchases.
- If unresolved, contact your bank to dispute unauthorized or recurring charges with your supporting evidence.
Helpful links
- AppCutter cancellation guide (App Store & Google Play)
- PhotoGrid payment & FAQ page
- Apple Support discussion on PhotoGrid refunds
- User reports and complaint examples
Address
Corporate address
PhotoGrid's listed corporate office is in Singapore. There is no specific New Zealand postal address publicly listed.
Mailing address
12 TAI SENG LINK #04-01B, Singapore 534233, Singapore
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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