Cancel Photogrid: Easy Method

What is Photogrid

Overview

PhotoGrid is a photo and video editing app that offers collage makers, video grid tools, elements, and premium features such as 4K export and no watermark.

The app is available on iOS, Android and via a web account, with free and paid subscription tiers.

Main uses

Typical uses include photo collages, basic video editing, and applying stickers or templates to images.

Paid plans advertise added elements, higher-resolution export, and ad-free use.

How to cancel Photogrid

Cancel via App Store (iOS)

• Open iPhone or iPad Settings.
• Tap your name → Subscriptions → PhotoGrid.
• Choose Cancel Subscription and confirm at least 24 hours before renewal.
• Note: Deleting the app or logging out does not cancel the subscription.
• For more detail see App Store cancellation guide.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions.
• Select PhotoGrid: Video Collage Maker and follow prompts to cancel.
• Do this at least 24 hours before the next billing date to avoid renewal.
• Deleting the app does not cancel the subscription.
• See Google Play cancellation info.

Cancel via PhotoGrid website (direct)

• Log in on the PhotoGrid website and go to Billing / Subscription / Settings / Payment.
• Follow the on-screen cancellation prompts to end your subscription.
• If you cannot cancel online, contact support at [email protected].
• Allow at least 24 hours before the next renewal to ensure cancellation is processed.

What happens when you cancel

Access after cancellation

Cancelling a paid subscription usually keeps your paid access until the end of the current billing period.

After the paid period ends, premium features (no watermark, 4K, extra elements) will be removed.

Renewal and billing

Cancellation prevents future automated renewals but does not refund past charges automatically.

Make sure cancellation is confirmed in the subscription settings of your platform to stop future billing.

Account and data

Account data (projects, uploads) may remain tied to your account; review the app or website settings for data retention policies.

If you want data removed, contact support and request account deletion or data removal directly.

Will I get a refund?

Apple App Store refunds

Apple generally treats purchases as final and refunds are not guaranteed.

Users report some refund requests are denied; use Apple's "Report a Problem" to request evaluation.

See user discussion: Apple Support discussions.

Google Play refunds

Google Play refunds are handled case-by-case and are not automatic upon cancellation.

Request a refund via Google Play: Order history → Request refund. Approval depends on Google's review.

Web (PhotoGrid direct) refunds

PhotoGrid's site does not list a clear 14-day refund policy; refunds appear discretionary.

Contact [email protected] with evidence if you seek a refund after a direct purchase.

Photogrid plans and pricing

Pricing summary

Public pricing is shown in USD on the App Store. Exact NZD charges depend on the platform conversion at purchase time.

If NZD prices are required, check the in‑App Store on your device in New Zealand for the final amount.

Plans table

Your consumer rights in New Zealand

Relevant laws

In New Zealand, the Consumer Guarantees Act and the Fair Trading Act protect consumers from misleading or deceptive business practices.

If a free trial is advertised but you were charged without clear consent, that may breach NZ consumer law.

Remedies and steps

• Contact PhotoGrid support with evidence and request a refund or correction.
• Keep documentation (screenshots, bank statements, subscription screens) to support your claim.
• If unresolved, you can raise the issue with local consumer protection bodies such as the Commerce Commission or seek advice from Citizens Advice services.

Platform dispute options

For App Store or Google Play purchases, you can also use each store's refund/report mechanisms (Report a Problem on Apple, Request refund on Google Play).

These platform processes are separate from NZ consumer law and decisions are made by the platform after review.

Customer experiences

Positive notes

There are a small number of positive or neutral comments praising the free features for casual use.

Trustpilot NZ shows limited reviews with at least one comment noting the free version is adequate for playing with photos.

Negative reports

Multiple user complaints describe being charged immediately despite a free trial, cancellations not stopping renewals, and difficulty getting refunds.

Users report slow or unhelpful responses from support in some cases and mixed success when requesting refunds via platforms.

Implications for new users

Given mixed feedback, review subscription terms carefully and monitor your payment method after subscribing.

Consider setting calendar reminders to cancel before trial end if you do not wish to continue.

Documentation checklist

What to collect

• Subscription confirmation screens or receipts from App Store, Google Play, or PhotoGrid.
• Screenshots of any free-trial offers and the date/time you accepted them.
• Bank or card statements showing the charge.

Additional helpful items

• Cancellations confirmations or subscription status screens showing active/cancelled state.
• Copies of emails to/from PhotoGrid support and any case or ticket numbers.
• Notes of dates and times you contacted support and responses received.

Common mistakes

Assuming deleting the app cancels subscription

Many users mistakenly delete the app expecting subscription cancellation. This does not stop billing.

Always cancel in the App Store, Google Play, or PhotoGrid account settings.

Missing the 24‑hour cancel window

Not cancelling at least 24 hours before renewal can result in an unavoidable next charge.

Set reminders to cancel before the billing cut-off if you do not want to continue.

Not keeping evidence

Failing to save receipts, screenshots or confirmation messages weakens refund or dispute claims.

Collect and store documentation immediately after purchase or cancellation attempts.

Comparative recap

Quick comparison summary

The following table compares cancellation route, refund likelihood, and practical notes for each purchase method.

After cancelling

Verify cancellation

Check the subscription page in your App Store, Google Play, or PhotoGrid account to confirm status shows cancelled or expires on a date.

Keep a screenshot of the cancelled status as proof.

If charges continue

• Contact PhotoGrid support at [email protected].
• Use App Store "Report a Problem" or Google Play "Request refund" for store purchases.
• If unresolved, contact your bank to dispute unauthorized or recurring charges with your supporting evidence.

Helpful links

• AppCutter cancellation guide (App Store & Google Play)
• PhotoGrid payment & FAQ page
• Apple Support discussion on PhotoGrid refunds
• User reports and complaint examples

Address

Corporate address

PhotoGrid's listed corporate office is in Singapore. There is no specific New Zealand postal address publicly listed.

Mailing address

12 TAI SENG LINK #04-01B, Singapore 534233, Singapore