Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Photoroom: Step-by-Step Guide
What is Photoroom
Overview
Photoroom is a mobile and web app for removing and editing photo backgrounds and creating product imagery quickly.
The app is available via iOS (App Store), Android (Google Play) and a Web App, with paid Pro/Max plans for extra features.
How it is delivered
Subscriptions are managed through the platform you used to subscribe: App Store, Google Play, or the Photoroom Web App.
Billing, access and refunds are handled differently depending on that platform and Photoroom’s terms.
How to cancel Photoroom
Important rule
You must cancel using the same platform you originally used to subscribe.
Cancelling on a different platform will not stop future billing. See the official guide for details.
Step-by-step cancellation
- If you subscribed via Apple App Store: open the Photoroom app on iPhone or iPad → Manage account → Manage subscription → Cancel subscription.
Photoroom: cancel via App Store - If you subscribed via Google Play: open the Google Play Store app → Payments & subscriptions → Subscriptions → Photoroom → Cancel. Access remains until period end.
Photoroom: cancel via Google Play - If you subscribed via the Web App: log in at app.photoroom.com → Your profile → Your billing → Manage your subscription → Cancel subscription.
Photoroom: cancel via Web App - Allow at least 24 hours’ notice before your next billing date to ensure the cancellation takes effect on time.
Photoroom terms
What happens when you cancel
Access after cancellation
When you cancel, your subscription stays active until the end of the current paid period.
You retain features of the plan until the billing cycle expires; no immediate downgrade occurs unless specified.
Billing and data
Cancellation prevents future renewals but does not automatically delete your account or content.
If you need data removal, follow account settings or contact support and keep records of any requests.
Will I get a refund?
General refund policy
Photoroom generally does not offer prorated refunds, credits or partial billing unless explicitly stated in terms.
Cancellation takes effect at period end and refunds are exceptional, not standard.
Platform-specific refund rules
- Pro plan refunds: eligible within 7 days of the most recent payment in many cases. See the refund request page.
Request a refund - App Store subscriptions: refunds must be requested via Apple or the Photoroom app and are processed by Apple. Processing can take up to 30 days. Photoroom cannot process App Store refunds.
App Store refunds info - Google Play subscriptions: request via the Photoroom app; refunds are processed by Google and typically arrive within about two weeks.
- Web subscriptions: request via your billing page in the Web App. If approved, refunds usually take around two weeks; allow up to 10 days before contacting support if unpaid.
Photoroom plans and pricing
Public pricing availability
Exact New Zealand Dollar (NZD) pricing is not consistently published by Photoroom and may vary by platform and region.
Where official NZD prices are not provided, price information should be treated as variable.
Summary table
| Plan | Price (NZD) |
|---|---|
| Pro | Varies |
| Max | Varies |
| Basic (monthly) | Varies |
| Basic (yearly) | Varies |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), services must be fit for purpose and as described.
Misleading conduct, removing promised features mid-subscription or failing to deliver services may breach these laws.
Possible remedies
- If Photoroom changes terms mid-subscription, misrepresents features, or charges incorrectly, you may be entitled to remedies such as service correction or refunds.
- You can lodge complaints with the Commerce Commission or take disputes to the Disputes Tribunal if internal resolution fails.
Customer experiences
Positive feedback
Many users praise Photoroom’s ease of use and speed for background removal and product imaging.
On Capterra NZ Photoroom receives high scores for ease of use, value and overall satisfaction.
Negative feedback
Public reviews cite issues including unexpected charges, cancellation difficulties and reduced functionality compared with earlier versions.
Other complaints mention unstable batch processing, slower support responses, and feature limits that affect workflows.
Documentation checklist
What to keep before cancelling
- Subscription receipt or order confirmation showing date and payment method.
- Record of the platform used (App Store, Google Play, or Web App) and the account email/ID.
What to collect if you need a dispute or refund
- Screenshots of subscription status, billing entries and cancellation attempts.
- Copies of correspondence with Photoroom or app store support and any case/reference numbers.
Common mistakes
Cancelling on the wrong platform
A frequent error is cancelling via a different platform than the one used to subscribe (for example, cancelling in the Web App after subscribing via the App Store).
Doing so does not stop the platform from renewing the subscription and billing you further.
Expecting immediate refunds or prorated credits
Many users expect prorated refunds after cancelling; Photoroom’s terms normally do not provide prorated refunds or credits.
Also, refunds for platform subscriptions are processed by Apple or Google and have their own timelines and rules.
Comparative recap
Quick facts comparison
| Topic | Photoroom key points |
|---|---|
| How to cancel | Must cancel on the same platform used to subscribe (App Store, Google Play, Web App). |
| Refund window | Pro plan: refund requests eligible within 7 days of recent payment; platform rules may apply. |
| Access after cancel | Access continues until the end of the current paid period; no immediate loss of features. |
| Pricing transparency | Exact NZD pricing is not consistently published; treat prices as variable. |
| NZ consumer law | Consumers have protections under the Consumer Guarantees Act and Fair Trading Act; remedies may be available. |
After cancelling
Immediate actions
Save confirmation of your cancellation and the end date of your active period.
Keep payment receipts and any correspondence in case you need to request a refund or dispute a charge.
Helpful links
- Photoroom: Cancel your subscription
- Photoroom: Request a refund
- Photoroom: Terms and conditions
- New Zealand consumer protection (consumerprotection.govt.nz)
- Commerce Commission (comcom.govt.nz)
Address
Formal postal correspondence
Photoroom’s legal contact address (head office) is in Paris, France and can be used for formal written requests.
Mailing address
Photoroom SAS
229 Rue Saint-Honoré
75001 Paris
France
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.