Cancel PLANTIN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plantin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plantin: Easy Method
What is Plantin
Overview
Plantin is a plant identification and care app that offers free features plus paid premium plans for extra guidance, personalised care and seasonal content.
Where it is offered
The app is distributed through the Apple App Store, Google Play and directly via the Plantin website and app (iOS/Android).
How to cancel Plantin
Cancel via App Store (iOS)
- Open your iPhone or iPad Settings and tap your Apple ID.
- Go to Subscriptions, find Plantin and choose Cancel Subscription.
- Apple’s terms and refund processes apply - the developer cannot directly cancel App Store subscriptions.
Cancel via Google Play
- Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
- Select Plantin and tap Cancel subscription, then follow the prompts.
- Google Play refund and subscription policies apply for purchases made through Google.
Cancel via the Plantin website (Web)
- Sign in on the Plantin website and go to Settings → Subscription Info.
- Follow the cancellation steps shown; you must complete all steps to stop auto‑renewal.
- If cancellation is incomplete the subscription may continue to renew.
Cancel inside the Plantin app (iOS or Android)
- Open the app, go to Settings → Membership and choose Unsubscribe.
- Follow the onscreen steps to confirm cancellation within the app.
- Double-check your subscription status after completing the flow to ensure cancellation was recorded.
What happens when you cancel
Access after cancellation
When you cancel, your paid access typically remains active until the end of the current billing period.
After the billing period ends, premium features are removed and your account reverts to the free tier.
Auto‑renewal and billing
Cancellation stops future auto‑renewal but does not usually reverse charges already billed for the current period.
App Store and Google purchases follow the respective store’s billing system and timing.
Data and account retention
Your account data and plant history usually remain unless you request deletion through Plantin support.
Contact Plantin customer support if you want account removal or specific data actions.
Will I get a refund?
App Store and Google Play purchases
- Refunds for in‑app purchases must be requested from Apple or Google respectively.
- Plantin (the developer) cannot issue refunds for purchases made through the App Store or Google Play.
Web purchases and developer refunds
- Web purchases do not offer prorated refunds; cancellations usually keep the subscription active until the period ends.
- If you bought directly on the website, contact Plantin support for any discretionary refunds or account issues.
Exceptions and disputing charges
If you believe billing was misleading or the service failed to meet acceptable standards, you can raise a dispute.
For App Store/Google purchases, start with Apple/Google support; for web purchases, escalate to Plantin support and, if needed, consumer authorities.
Plantin plans and pricing
Pricing overview
Prices in available listings are shown in US dollars; the App Store typically converts to NZD at purchase time.
No explicit NZD pricing was found in the available data.
Plans and features
Available plans include weekly, yearly, one‑time and lifetime options with varying feature sets for premium plant care and seasonal access.
Choose the option that matches your usage and check the final currency and total at checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Access Weekly | US$14.99 | Weekly | Full premium features (various weekly terms available) |
| Weekly Premium Plant Care | US$12.99 | Weekly | Premium plant care weekly access |
| Exclusive Premium access | US$19.99 | One-time or unspecified | Exclusive premium access |
| Premium Access Yearly | US$39.99 | Yearly | Full premium features annually |
| Premium Access Yearly (Alt) | US$49.99 | Yearly | Full premium features annually (alternate pricing) |
| Premium Access Yearly (Max) | US$59.99 | Yearly | Full premium features annually (highest pricing tier) |
| Lifetime Premium Plant Care | US$99.99 | Lifetime | One-time payment for lifetime premium |
| Lifetime Special Offer | US$39.99 | Lifetime | Discounted lifetime access |
| Season Pass | US$39.99 | Seasonal/One-time | Season pass access |
| Light Access Monthly 3 | US$3.99 | Monthly (3-month cycle) | Light access features |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, services must meet acceptable standards and not be misleading.
If Plantin’s conduct (for example, misleading billing or failure to cancel) breaches these laws, you have remedies including refunds or corrections.
Practical limitations with app stores
- App Store and Google Play purchases may limit direct refunds from the developer.
- That can complicate enforcement of rights, since Apple/Google are intermediaries for billing and refunds.
How to escalate
If you cannot resolve a problem with Plantin or the app stores, you may lodge a complaint with the New Zealand Commerce Commission or seek dispute resolution.
Keep records and follow the app store dispute processes where relevant; consumer authorities can advise further steps.
Customer experiences
Positive feedback
Many users praise Plantin for user‑friendly plant ID, useful care advice and responsive customer support.
Some reviews note swift help to cancel or obtain refunds and polite, helpful staff handling subscription issues.
Negative feedback
Common complaints include unexpected or ongoing charges after cancellation and confusion about pricing or billing intervals.
Several users reported difficulty obtaining refunds or understanding whether a charge was monthly or yearly.
What this means for you
Most issues can be avoided by double‑checking subscription details, saving receipts and confirming cancellation status in your account or app store.
If problems occur, use the documentation checklist below to prepare your case before contacting support or filing a dispute.
Documentation checklist
Essential receipts and proofs
- App store or Google Play transaction receipts showing date and amount.
- Email confirmations from Plantin or screenshots of purchase screens.
- Bank or card statement entries that match the charge.
Subscription and cancellation records
- Screenshots of your Subscriptions page (Apple/Google) showing Plantin status before and after cancellation.
- Screenshots of Settings → Subscription Info on the website or Settings → Membership inside the app.
- Any correspondence with Plantin support and response timestamps.
Common mistakes
Assuming cancellation without confirmation
Many users think they have cancelled but did not complete the final confirmation step or timed out before completion.
Always verify the subscription status in the store (Apple/Google) or in the website account after you cancel.
Confusing pricing and billing periods
Some customers misread promotional or unclear pricing and expect a yearly charge but are billed monthly instead.
Check the exact billing period and total at checkout; save the purchase receipt for clarity.
Not using the correct channel
Trying to get an App Store refund directly from the developer (or vice versa) delays resolution.
If you purchased through Apple/Google, start with their refund process - developers cannot always refund in‑store purchases.
Comparative recap
Quick comparison
The table below summarises how to cancel and where refunds are handled for each purchase channel.
| Platform | How to cancel | Refunds handled by |
|---|---|---|
| App Store (iOS) | Apple ID Settings → Subscriptions → Cancel | Apple (request via Apple Support) |
| Google Play | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | Google (request via Google Play) |
| Website (Web) | Site: Settings → Subscription Info → Cancel | Plantin/developer (no prorated refunds usually) |
| Inside App (iOS/Android) | App: Settings → Membership → Unsubscribe | Depends on purchase channel (store or web) |
After cancelling
Check your account and bank
Confirm your subscription status in the store or website and check your card or bank for further charges.
If you see an unexpected charge, keep transaction evidence and contact the store or your bank to dispute.
Useful links and next steps
- Apple: Cancel subscriptions
- Google Play: Cancel subscriptions
- New Zealand Commerce Commission
- Consumer Protection - New Zealand
- Plantin contact / support (site listed as Plantonin.com)
Address
Registered contact address
Plantonin (local contact listed): 5 Paul Matthews Road, Rosedale, Auckland 0632, New Zealand.
How to use the address
Use this address for formal written complaints or when asked for a physical contact point by authorities.
For billing and refund issues, start with the app store or Plantin support before considering a formal complaint.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.