Postclic unlimited subscription: promo at NZ$1.85 for 48h with a mandatory first month at NZ$100.94, then NZ$100.94 per month without commitment
Cancel PLANTSNAP
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Plantsnap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Plantsnap: Easy Method
What is Plantsnap
Overview
PlantSnap is a plant identification app that lets users photograph plants to receive probable identifications and basic information.
The service is offered as a free app with optional paid Premium subscriptions for extra features and ad-free use.
Core features
Core functions include photo-based identification, a searchable plant database, and library features for saved finds.
Premium plans add extended features such as unlimited identifications or other enhancements depending on the tier.
How to cancel Plantsnap
Web (PlantSnap.com) cancellation
- Log in to your PlantSnap account on the website at PlantSnap.com.
- Open the menu and go to Billing, Subscription or Settings, then follow the prompts to cancel the subscription.
- Alternatively, request cancellation by emailing support@plantsnap.net.
iOS and Android cancellation
- iOS (App Store): Open Settings → your name → Subscriptions → select the PlantSnap subscription → tap “Cancel Subscription”.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select “PlantSnap - Plant Identifier” → tap “Cancel Subscription”.
- If you bought via the App Store or Google Play, cancel through the platform you used to purchase; refunds and subscription management are handled by that platform.
What happens when you cancel
Access after cancellation
Cancellation typically stops automatic renewal for the next billing period.
In most cases you will retain access to paid features until the end of your current paid period, but check your confirmation message for specifics.
Account and data
Cancelling a paid subscription does not necessarily delete your account or saved photos.
If you want data removed, contact support and request account deletion or follow any in-app/account settings to export or delete content.
Will I get a refund?
PlantSnap (website) refund policy
Refunds for purchases made via PlantSnap.com may be considered in specific situations such as cancelling before the next billing cycle, service being inaccessible, trial misunderstanding, or accidental purchase.
Submit refund requests via the site’s "Contact Us" page or by emailing support; decisions depend on circumstances.
Timelines and platform-specific rules
- Typical processing times: Credit card refunds 5 - 7 working days; PayPal/Apple Pay/Google Pay refunds 3 - 5 working days.
- If you purchased through Apple App Store or Google Play, refunds are subject to Apple’s or Google’s refund policies and should be requested through those platforms.
Plantsnap plans and pricing
NZ App Store pricing
The following prices were listed in the New Zealand App Store during 2024/2025.
Other tiers (monthly, lifetime) were not displayed in the NZ listing at that time.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Premium Annual | NZ$49.99 | Annual | Access to Premium features for 1 year |
| Premium Weekly | NZ$9.99 | Weekly | Access to Premium features for 1 week |
Your consumer rights in New Zealand
Legal protections
Digital content purchases in New Zealand are covered by consumer guarantees under the Consumer Guarantees Act 1993.
You have rights if the service is not of acceptable quality, doesn’t match its description, or is not fit for purpose.
Cooling-off and refunds
- There is no automatic 14-day “cooling off” right for digital services once the service has been provided.
- Refunds for digital subscriptions are not automatically guaranteed and depend on the terms, how the service was supplied, and whether it meets guarantees.
- For disputes, contact the seller first and keep records; you can seek further advice from New Zealand consumer authorities.
Customer experiences
Positive reports
Some users reported successful identifications; for example, a Reddit user noted PlantSnap identified mystery plants and detected possible root rot.
Positive experiences often highlight quick identifications for common garden plants.
Negative reports
Many Trustpilot reviews, particularly from UK users, report failed identifications, unauthorised subscription charges, poor customer service, difficulty cancelling, and denied refunds.
Other reviewers (e.g., Common Sense Media) have cited accuracy and support concerns and recommended caution.
Documentation checklist
What to gather before requesting cancellation/refund
- Account email/username used for the PlantSnap account.
- Order or receipt details (date, payment method, transaction ID).
- Subscription confirmation or renewal notices.
Supporting evidence for refunds
- Screenshots of app store receipts or bank/card statements showing charges.
- Any communication with PlantSnap support or platform support about the issue.
- Details of the problem (dates, description of service failure or accidental purchase).
Common mistakes
Canceling on the wrong platform
Many users try to cancel in the app when the purchase was made through the App Store or Google Play.
If you bought via Apple or Google, cancel through that store; otherwise the app or website cancellation may not stop charges.
Not keeping proof of purchase
Not saving receipts or transaction IDs can delay or prevent successful refund requests.
Always keep screenshots or confirmation emails until the cancellation or refund is final.
Comparative recap
Channel comparison
The table below summarises cancellation steps, refund handling, and notes for each channel.
Quick reference table
| Channel | How to cancel | Refund handling | Notes |
|---|---|---|---|
| Web (PlantSnap.com) | Log in → Billing/Subscription/Settings → Cancel, or email support@plantsnap.net | Refunds considered case-by-case; request via Contact Us or email | Direct seller; processing times depend on payment method |
| iOS (App Store) | Settings → your name → Subscriptions → select PlantSnap → Cancel | Subject to Apple’s refund policy; request via Apple | Manage and refund handled by Apple |
| Android (Google Play) | Google Play Store → Menu → Subscriptions → select PlantSnap → Cancel | Subject to Google Play refund policy; request via Google Play | Manage and refund handled by Google |
After cancelling
Immediate steps
- Keep a copy of the cancellation confirmation or support email for your records.
- Check that the subscription status shows as cancelled in your PlantSnap account or app store account.
Monitoring and follow-up
- Monitor your bank/credit card and app store statements for any unexpected future charges.
- If you need help or a refund decision, contact PlantSnap at support@plantsnap.net or use their website contact form at PlantSnap.com.
- For platform refund requests: Apple support Report a Problem; Google Play refunds Google Play refunds.
- For consumer rights information in New Zealand, see Consumer Protection NZ.
Address
PlantSnap mailing address
PlantSnap does not list a dedicated cancellation address in New Zealand.
The available corporate mailing address is in the United States:
Contact details
PlantSnap, Inc., Attn: Subscription Cancellations, 142 Elm Street #152, Telluride, CO 81435, United States
Support email: support@plantsnap.net