Cancel PORTFOLIOBOX online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Portfoliobox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Portfoliobox: Easy Method
What is Portfoliobox
Overview
Portfoliobox is a web-based portfolio and website builder designed for photographers, designers and creatives to showcase work with templates, e-commerce and custom domains.
It offers tiered plans with image and page limits, analytics and integrations suited for visual portfolios. Visits, billing and account management are handled through the Portfoliobox web dashboard.
Who uses it
Typical users are photographers, artists and freelancers who need a simple, template-driven site to present visual work and sell prints or services.
Support is provided by Portfoliobox directly for web subscriptions; purchases made through app stores are governed by those stores.
How to cancel Portfoliobox
Cancel via the web (recommended)
- Sign in to your Portfoliobox account on the web.
- Go to Settings → Subscription → Cancel Subscription.
- Choose a reason for cancelling and confirm the cancellation.
- Cancellation takes effect at the end of the current billing period; you may restore your premium account during that period.
Cancel via mobile app stores
- If you purchased the subscription through the App Store or Google Play, you must cancel through your Apple or Google account settings.
- Portfoliobox does not control App Store / Google Play refunds or cancellations; follow the platform instructions for those purchases.
What happens when you cancel
Access and service period
When you cancel a Portfoliobox subscription on the web, the account remains active until the end of the current billing cycle.
You retain premium features until the subscription expiry date and can restore the plan during that period.
Data, site visibility and domain
Your site content remains available while the subscription is active; after the service expires you may lose premium features or published pages depending on plan limits.
Domain registrations and their DNS remain subject to the domain provider and Portfoliobox domain policies; domain fees are non-refundable.
Will I get a refund?
Refund policy summary
Portfoliobox offers a 14-day money-back guarantee if you are not completely satisfied. Contact support to request a full refund within that period.
There is a fourteen-day trial period stated in the Terms. After this trial period, payments are generally final unless Portfoliobox chooses otherwise.
Important exceptions and steps
- Domain registration fees are non-refundable.
- Refunds are processed after account deletion; simply cancelling a subscription does not automatically create a refund - account deletion is required for refunds in applicable cases.
- For subscriptions purchased via App Store or Google Play, refunds are governed by those platforms, not Portfoliobox.
See the official refund details: Portfoliobox Refund Policy.
Portfoliobox plans and pricing
Pricing overview
Portfoliobox lists prices primarily in USD and applies VAT per billing country at checkout; no official NZD pricing is published.
The NZD amounts below are approximate conversions and may not include VAT or currency conversion fees.
Plans
| Plan | Price (approx NZD) | Billing period | Key features |
|---|---|---|---|
| Personal (monthly) | approx. NZ$17.99 | Monthly | 150 images, 15 pages, custom domain/email, no Portfoliobox branding, e-commerce, analytics, file sharing, invoices, quotes, Lightroom plugin |
| Personal (annual) | approx. NZ$14.69 (monthly equivalent) | Annual billing | Same as monthly |
| Professional (monthly) | approx. NZ$32.84 | Monthly | 1,000 images, 1,000 pages, all Personal features |
| Professional (annual) | approx. NZ$26.24 (monthly equivalent) | Annual billing | Same as monthly |
Your consumer rights in New Zealand
General rights
As a New Zealand consumer you have statutory protections for services, including that services must be delivered with reasonable care and skill and meet the description given.
If the service is faulty or not as described, you may be entitled to remedies such as repair, replacement or refund depending on the circumstances.
How this applies to Portfoliobox
- Portfoliobox offers a 14-day money-back guarantee; use it if the service does not meet expectations.
- Domain fees are explicitly non-refundable under Portfoliobox terms - check before purchasing domains.
- For subscriptions bought in-app, Apple or Google platform policies and remedies will generally apply instead of Portfoliobox terms.
Customer experiences
Positive feedback
Many users praise Portfoliobox for being user-friendly, intuitive and affordable for showcasing visual work with modern templates.
Customers also frequently note responsive, helpful human support from Portfoliobox staff.
See user reviews: Trustpilot summary and comments.
Negative feedback
Some users reported serious issues during migration from Portfoliobox 3 to 4, including downtime and 404 errors affecting site availability.
Other complaints include data loss on legacy accounts and forced content rebuilds; these reports suggest checking backups before major migrations.
Documentation checklist
Essential items to prepare
- Account email and username used for Portfoliobox login.
- Subscription start date and billing receipts or invoices.
- Order ID or transaction reference from payment provider.
Supporting evidence
- Screenshots of billing page, subscription status and cancellation confirmation.
- Copies of correspondence with support and any ticket numbers.
- Domain registration details if a domain was purchased through Portfoliobox.
Common mistakes
Cancelling in the wrong place
Example: Cancelling through the App Store but expecting Portfoliobox to see the cancellation immediately can cause confusion.
If you bought via App Store/Google Play, manage cancellation and refund requests through those platforms.
Expecting immediate refunds without deletion
Example: Users sometimes assume cancelling will automatically refund charges. Portfoliobox requires account deletion in many refund cases.
Also note domain fees are non-refundable; assuming otherwise is a common error.
Comparative recap
At-a-glance comparison
| Feature | Portfoliobox (Web) | App Store / Google Play purchases |
|---|---|---|
| How to cancel | Settings → Subscription → Cancel Subscription on the web | Cancel via Apple or Google account subscriptions |
| Refund window | 14-day money-back guarantee; account deletion typically required | Refunds handled by Apple/Google according to their policies |
| Access after cancelling | Access remains until end of current billing period | Depends on platform policy; often access remains until period end |
| Domain fees | Non-refundable | Non-refundable via Portfoliobox; platform purchase rules may vary |
After cancelling
Useful links and next steps
For subscription management and cancellation instructions: Portfoliobox - Your subscription.
For refunds and account deletion details: Portfoliobox Refund Policy.
Contacting support
If you need help with cancellation, refund or data questions, contact Portfoliobox support through their help pages or the support link in your account settings.
For disputes relating to App Store or Google Play purchases, contact Apple or Google support directly.
Address
Corporate address
Portfoliobox Stockholm AB
Rånövägen 30, Bromma, Stockholm 168 39, Sweden
Notes about NZ correspondence
Portfoliobox does not appear to maintain a New Zealand mailing address; overseas correspondence should use the Stockholm address above.
For consumer disputes in New Zealand, consider local consumer advice services if you need assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.